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Qa Program Manager Resume

SUMMARY:

A top performing Test Center of Excellence Program Manager with over 14 year record (8 + years being at onsite in U.S.A) of achievement in the IT and Engineering sectors. Successfully handled programs/ delivery/ account/ engagements of with clients. My natural business acumen and relationship building skills have allowed me to achieve career growth and a special talent for transitioning strategy into action and achievement. Looking to utilize my experience building and managing QA department while leading, mentoring and developing a team of Test Managers, QA Engineers, Process consultants, Vendors, Test center of excellence engineers.

AREAS OF EXPERTISE:

  • Quality Assurance management
  • Strategic Planning / Analysis
  • Leadership/ Team Building
  • Test Center of Excellence
  • Hiring / Budgeting / Forecasting
  • Team Management and Effectiveness
  • Test automation & test framework
  • Process Implementation
  • SCRUM Master
  • Technical Program management
  • Agile testing (SCRUM & KANBAN)
  • PMP® trained (Certification pending)

TECHNICAL SKILLS:

Domain: RETAIL (Ecommerce web & mobile, marketing, merchandizing, supply chain, POS, CRD), EMBEDDED SYSTEMS(Remote Monitoring systems for Equipments, Wireless Technologies, Telecom Technologies, IP Networking Technologies), ENGINEERING(Electrical Utility Systems).

Project Management: Microsoft Project, Planview, Rally, Sharepoint

Test Management: HP ALM, TestLink, Jira, Rally, ScrumWorks, Kanban

Automation testing tools: Selenium & Cucumber, JUnit, QTP, SilkTest, JMeter, SOAP UI

KEY SKILLS ASSEMENT:

TEST CENTER OF EXCELLENCE - Expertize in creating Test center of excellence even in organizations without any testing teams. Creating various dashboards that helps the executive management to take decisions like QA Operational dashboard and Release readiness dashboard. Working with management to get their commitments on setting up QA Organization that’s shall avoid High defect creep in to production, Lack of standardized testing processes, Frequent schedule slippages, Increased testing spend. Excellent understanding of organizational effectiveness, change management, as well as, facilitation and other coaching/motivating methods. Reviewing the current state of the organization and taking them to the next level by standardizing, centralizing, optimizing, reviewing and expanding.

TECHNICAL PROGRAM MANAGEMENT - Primary interface with the customer in ensuring customer satisfaction. Managing the relationship with vendors .Derived and implemented an effective governance for the program. Excellent understanding of organizational effectiveness, change management, as well as, facilitation and other coaching/motivating methods. Achieving Operational Parameters for the program as set out by the organization. Budget estimates, and Budget tracking. Pro- Confidential communication in all directions o Self-motivated with strong analytical and problem solving skills.

QUALITY ASSURANCE: Hands on experience on test automation. Create testing standards for Waterfall and agile projects. Create Test strategy and test plans. Create metrics and SLAs.

PROFESSIONAL EXPERIENCE:

Confidential

QA Program Manager

Responsibilities:

  • Responsible for the entire program and the engagement/delivery for Confidential
  • Setting up Test Center of Excellence.
  • Manage the budget, resources, forecast, planning, and delivery.
  • Manage the testing efforts for Confidential teams, internal Cabelas System testers and Cabelas Business users.
  • Single handedly managed the testing efforts for various strategic projects
  • Work with the Project team to come up with budget and worked on preparing Statement of work (SOW) for various projects worth $10M.
  • Establishing strategic plans, policies, and procedures at all levels to ensure that the results of the quality improvement efforts meet and exceed customer’s needs and expectations.
  • Hiring, Training, Mentoring, and establishing a new supplementary QA team from ground up.
  • Building Enterprise dashboard to showcase the Release and Test Metrics for Executive Management.(Test Centre of Excellence)
  • Requirement ambiguity, System, User acceptance, Automation, Regression, Security and performance testing of various line of businesses (Ecommerce and Marketing, Retail, POS, Supply chain, Merchandizing, Customer Relations).

Confidential

Software Engineer

Responsibilities:

  • Single point of contact for the customer and QA team
  • Establishing strategic plans, policies, and procedures at all levels to ensure that the results of the quality improvement efforts meet and exceed customer’s needs and expectations.
  • Hiring, Training, Mentoring, and establishing a new supplementary QA team from ground up.
  • Functional and Regression testing of Ticketing, POS system and Mobile Apps.
  • QTP automation testing of RTP|One products.
  • Localization testing of RTP|One products.

Confidential, MA

Test manager

Responsibilities:

  • Establishing strategic plans, policies, and procedures at all levels to ensure that the results of the quality improvement efforts meet and exceed customer’s needs and expectations.
  • Preparation of Automation Testing framework for external developers and test engineers.
  • Hiring, Training, Mentoring, and establishing a new supplementary QA team from ground up.
  • Performance, Load testing of Confidential Codec Server.
  • Acceptance and Unit testing of Confidential wireless protocol toolkits using JUnit 4.5.
  • Also as a contributor to the SCRUM team, developed automated acceptance test cases using JUnit and Selenium.

Confidential, NY

Test Manager

Responsibilities:

  • Coordinating among all different development and test team during test planning and execution phase.
  • Allocate work to team members and also able to work on issue resolution independently.

Confidential

Engineer

Responsibilities:

  • Understanding requirements to approach at test strategy along with the team.
  • Creation of Test Estimation, Test Plan, Test Cases, Test Scripts, Test Data
  • R esponsible for Lab setup and Maintenance.
  • Automating the test cases with a data driven approach using VB.
  • Exposure on QTP, Silk Test 6.5, LabView, Rational Test Manager.

Confidential

Engineer

Responsibilities:

  • Carry out prescribed standard tests on the section or the equipment under test.
  • Coordinate with the other sub-stations depending upon the Load to maintain the balance of the Grid to avoid Cascade- tripping.

Confidential

Software Engineer

Responsibilities:

  • Prepare development plan for the project and handing flowcharts of the modules to the remaining team.
  • Development of the owned module and then Integration of all the modules.
  • Unit and Integration Testing for checkpoints, failure and reliability.
  • Java 2.0, JSP, HTML, JavaScript, Tomcat-Apache webserver.

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