SUMMARY:

• Confidential team player that can work in both group and independent settings.
• Problem solver with extensive experience in solving workplace problems of customers and companies in a timely and cost - effective manner.
• Has strong record of providing customer satisfaction by working well under pressure in responding to questions, requests, and customer needs.
• Respected for interpersonal skills, work ethic, integrity, strong leadership, technical application and decision-making abilities.
• Expert level knowledge in software testing in Telecom, Utilities, Mortgage and Financial environments.
• Looking for a QA Engineer/QA Analyst position in a challenging environment.

TECHNICAL SKILLS:

Operating Systems: UNIX, WINDOWS 2000, NT, XP and MS DOS

Languages: SQL, HTML, JAVA, .NET, VISUAL BASIC and C++

Development Tools/Testing Tools: MS/EXCEL, POWERBUILDER

WINRUNNER, LOADRUNNER, TEST DIRECTOR, QUALITY CENTER 10.0ClearQuest, ClearView, XML:

Databases: Oracle 9i, MS/ACCESS, SQL

PROFESSIONAL EXPERIENCE:

Confidential

Senior QA Analyst

Responsibilities:

• Led and worked with teams to examine and solve business problems by accurately analyzing the needs of clients and helping them achieve improved quality and value for their customers.
• Delivered engagements as a test lead, individual contributor and technical SME for large complex engagements.
• Communicated and interacted on a regular basis with the project manager and development team during different stages of the project.
• Managed schedules and collaborated with different teams working on the project.
• Prepared project status reports and progress reports and submitted to the management on an ongoing basis.
• Assisted with required data analysis, interpretation, correction and document presentation for various assignments.
• Proactive team player with demonstrated problem solving and analytical reasoning abilities.
• Possessed reasonable understanding of different relational databases, writing simple SQL queries, creating tables, and generating reports.
• Analyzed functional specifications and technical specifications to create test plan build test scripts and execute test scripts, documenting the results in Quality Center.
• Reviewed the test cases and approving the same for mortgage servicing applications.
• Delegated tasks to the QA resources and tracking the same.
• Ensured project documents are complete, current and stored appropriately. Coordinated with other departments for requirements.
• Conferred with project managers, developers, analysts and others to clarify software intent and programming requirements.
• Reviewed system functional and non-functional requirements and create test cases to ensure overall quality.
• Facilitated test case peer reviews with project and business team members.
• Developed requirements traceability matrix to ensure appropriate level of test coverage.
• Supervised the execution process and generate daily and weekly test reports.
• Designed, developed and executed test cases in Quality Center test management tool.
• Facilitated and/or participated in software requirements specifications and high level and detailed designs reviews.
• Executed UNIX shell scripts to run batch processes.
• Identified, analyzed and documented all defects and operational characteristics that are inconsistent with stated requirements and design specifications by providing meaningful defect reports within the defect tracking system (Quality Center).
• Responsible for the analysis, reporting and communication of test results on all assigned projects.
• Worked with functional/development/infrastructure teams to resolve issues found during testing.
• Responsible for end-to-end test cycle coordination and management.
• Assisted in implementing improvements in test methods and strategies.
• Escalated quality concerns to management.
• Developed SQL queries (inter/outer joins, and sub-queries) needed for test data and test scripts.
• Experienced with back-end testing.
• Experienced with testing system interfaces.
• Assisted in knowledge transfer and mentoring of other team members.

Confidential

QA Analyst

Responsibilities:

• Designed, developed and executed test cases in Quality Center test management tool.
• Conferred with project managers, developers, analysts and others to clarify software intent and programming requirements.
• Reviewed system functional and non-functional requirements and create test cases to ensure overall quality.
• Implemented QA methodologies to perform GUI testing, functional testing, regression testing, integration testing, and data validation testing.
• Participated in E2E and UAT testing
• Responsible for the analysis, reporting and communication of test results on all assigned projects.
• Identified, analyzed and documented all defects and operational characteristics that are inconsistent with stated requirements and design specifications by providing meaningful defect reports within the defect tracking system (Quality Center).
• Assisted in assessing project readiness based upon test results and project specifications.

Confidential

Consultant Systems/Software QA Engineer

Responsibilities:

• Analyzed functional specifications and technical specifications to create test plan build test scripts and execute test scripts, documenting the results in Quality Center.
• Provided detailed updates and status of projects and activities.
• Generated/updated test cases and test scenarios.
• Designed, developed and executed test cases in Quality Center test management tool Facilitate and/or participated in software requirements specifications and high level and detailed designs reviews.
• Conferred with project managers, developers, analysts and others to clarify software intent and programming requirements.
• Reviewed system functional and non-functional requirements and create test cases to ensure overall quality.
• Facilitated test case peer reviews with project and business team members.
• Developed requirements traceability matrix to ensure appropriate level of test coverage.
• Identified, analyzed and documented all defects and operational characteristics that are inconsistent with stated requirements and designed specifications by providing meaningful defect reports within the defect tracking system (Quality Center).
• Responsible for the analysis, reporting and communication of test results on all assigned projects.
• Worked with functional/development/infrastructure teams to resolve issues found during testing.
• Provided meaningful feedback in regards to test coverage and overall measurement of the test effort.
• Assisted in implementing improvements in test methods and strategies.
• Escalated quality concerns to management.
• Develop SQL queries (inter/outer joins, and sub-queries) needed for test data and test scripts.
• Experienced with testing GUI and web applications.
• Experienced with back-end testing.
• Experienced with testing system interfaces.
• Assisted in knowledge transfer and mentoring of other team members.
• Displayed expertise in the analysis and troubleshooting of problems.

Confidential

Project Lead/QA Engineer

Responsibilities:

• Worked with Confidential suite of tools for accurate requirements identification and management (Test Director)
• Gathered requirements, functional design, and internal design specifications
• Determined test approaches and methods (unit, integration, functional, system, load, usability tests, etc)
• Prepared test environment and test scripts, obtained needed user manuals/ documents/configuration guides/installation guides, set up test tracking processes, set up logging and archiving processes, set up or obtain test input data
• Translate project and business requirements into test plans.
• Worked with other QA Engineers and Developers to develop, maintain and execute system and regression test cases.
• Execute test scripts to test .net and Java code.
• Document detailed defect report in Test Director and analyze problems to determine root causes.
• Monitor and adjust to constantly changing priorities.
• Implemented QA methodologies to perform GUI testing, Functional testing, Regression Testing, Integration Testing, Data Validation Testing and Performance Testing.
• Participated in E2E and UAT testing.
• Evaluated and reported defect/ issue reports
• Managed all outstanding issues/bugs and fixes
• Managed and updated test plans, test cases, test environment, and test scripts through life cycle

Confidential

QA Engineer

Responsibilities:

• Designed and developed detailed Test Plan and Test scenarios. Involved in all stages of testing process.
• Analyzed business requirements and technical documents to create test strategies, test plans and test cases for applications using .net and Java code.
• Designed and developed Test procedures and Test cases for software modifications.
• Set up test databases and add test data as per the business requirement needs.
• Responsibilities included acceptance testing, GUI testing, Functional testing, Regression testing, Data Validation Testing. Integration testing and System testing
• Proficient in the use of SQL and Oracle query to retrieve data for data validation.
• Utilize proprietary software to document and track defects
• Document defects and new functionality in release notes and help files.
• Participated in regular project status meetings related to testing
• Ran programs using test data that is representative of operating conditions.
• Analyzed, tracked and reported test results using Rational Test Manager.
• Wrote the defect report to document where a test case failed.
• Assisted help desk in resolving the trouble tickets opened by the users.

Confidential

QA Specialist III

Responsibilities:

• Work closely with the development teams throughout the development life cycle to understand application requirements and architecture. Developed an understanding of the functionality and how to set up a trunk and circuit between cities and equipment.
• Analyze business requirements and other project related documents to design test strategies and test plans.
• Designed and developed detailed Test Plan and Test scenarios. Involved in all stages of testing process - Development of Test procedures and Test cases based upon requirements for functional test, regression test, and integration test.
• Utilized Rational Test Manager and Requisite Pro. Added requirement into Requisite Pro, defined different sections in Test Manager to map each test case to a specific business requirements.
• Conducted black box and regression testing.
• Ran programs using test data that is representative of operating conditions.
• Analyzed, tracked and reported test results using Rational Test Manager.
• Wrote the defect report to document where a test case failed.
• Assisted help desk in resolving the trouble tickets opened by the users.