EXPERTISE AREA:
- Research
- Problem Solving
- Communication
- Interpretation
- Listening
- Follow Through
PROFESSIONAL EXPERIENCE:
Software Quality Assurance Analyst
Confidential, Phoenix, AZ
Responsibilities:
- Analyzed requested work items and developed test plans for 12 successful builds of the Customer focused programs Central Data Manager (CDM), Dashboard and Analytics
- Executed test plans for work items, reporting defects and working with programmers to create a more streamlined UI for each work item
- Created documentation through using Excel spreadsheets and an in house developed work log system for work items
- Created and maintained QA site on Jive and created how - to guides for testing areas of the various systems
- Tested on desktop as well as mobile platforms including a virtual reality walk through of the module environment
- Performed stand-alone projects and assisted with level 3 customer support of products
- Created how-to guides to testing areas of the different software programs
- Created test plans and test cases using Excel spreadsheets
QA Software Tester
Confidential, Phoenix, AZ
Responsibilities:
- Analyzed requested work items and developed test plans for 9 successful builds of the in-house Confidential program and company website
- Executed test plans for work items, reporting bugs and working with programmer’s to create a more streamlined UI for each work item
- Created documentation through Team Foundation Server (TFS) for work items as well as updating the Build Plan document for each build
- Completed full system testing after all work items were completed and conducted follow up with users after the build was released as well as on-going support for the Confidential or website
- Performed stand-alone projects and assisted the helpdesk when needed
- Led testing for Housing Preservation Foundation (HPF) web based software that was used by 20 individuals and had zero reported bugs
- Provided go-to experience for analyzing and problem solving of issues with the company Confidential or website through Service Desk Plus helpdesk management system
