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Software Quality Assurance Analyst Resume

Phoenix, AZ

EXPERTISE AREA:

  • Research
  • Problem Solving
  • Communication
  • Interpretation
  • Listening
  • Follow Through

PROFESSIONAL EXPERIENCE:

Software Quality Assurance Analyst

Confidential, Phoenix, AZ

Responsibilities:

  • Analyzed requested work items and developed test plans for 12 successful builds of the Customer focused programs Central Data Manager (CDM), Dashboard and Analytics
  • Executed test plans for work items, reporting defects and working with programmers to create a more streamlined UI for each work item
  • Created documentation through using Excel spreadsheets and an in house developed work log system for work items
  • Created and maintained QA site on Jive and created how - to guides for testing areas of the various systems
  • Tested on desktop as well as mobile platforms including a virtual reality walk through of the module environment
  • Performed stand-alone projects and assisted with level 3 customer support of products
  • Created how-to guides to testing areas of the different software programs
  • Created test plans and test cases using Excel spreadsheets

QA Software Tester

Confidential, Phoenix, AZ

Responsibilities:

  • Analyzed requested work items and developed test plans for 9 successful builds of the in-house Confidential program and company website
  • Executed test plans for work items, reporting bugs and working with programmer’s to create a more streamlined UI for each work item
  • Created documentation through Team Foundation Server (TFS) for work items as well as updating the Build Plan document for each build
  • Completed full system testing after all work items were completed and conducted follow up with users after the build was released as well as on-going support for the Confidential or website
  • Performed stand-alone projects and assisted the helpdesk when needed
  • Led testing for Housing Preservation Foundation (HPF) web based software that was used by 20 individuals and had zero reported bugs
  • Provided go-to experience for analyzing and problem solving of issues with the company Confidential or website through Service Desk Plus helpdesk management system

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