SUMMARY:
- Strong leadership, teambuilding, motivational and organizational skills
- Extensive knowledge of EHR from training to maintaining on a daily basis
- Experience with eClinicalWorks EHR
- Experience with Greenway EHR
- Experience with PhyMedica EHR
- Knowledge of Meaningful Use/MIPS/MACRA
- Entire career entails interaction with pharmacists, medical personnel, upper management
- Maintain documentation for all product requests and proposed changes
- Outstanding oral and written communication skills
- Excellent analytical and problem solving skills
PROFESSIONAL EXPERIENCE:
Confidential, Richmond, VA
EHR Coordinator
Responsibilities:
- Train medical personnel (physicians, nurses, front desk staff) on the EHR product
- Develop workflow plans to maximize the utilization of the EHR product
- Guide medical personnel through the implementation period of their EHR
- 1st Level Support for software and technical issues for EHR
- Work with Administrator and Board Members on selection of EHR product
- Attestation for Meaningful Use Stage 1 year 1 and year 2
- Knowledge of Meaningful Use Stage 2 requirements
- Knowledge of Quality Care Programs such as VQCP (HCA) and PQRS/MIPS
- Participation with an ACO (Accountable Care Organization)
- Research MU, PQRS, ACO measures in order to explain thoroughly to medical personnel how they can meet them.
- Develop necessary workflows for clinical staff to meet measurement requirements for programs
- Produce necessary reports from EHR for current incentive programs
Confidential, Richmond, VA
Implementation Specialist
Responsibilities:
- Train medical personnel (physicians, billers, coders) on the Confidential EHR product
- Guide medical personnel through the implementation period of their EHR
- Support medical personnel on the product for the 30 - 90 day implementation period
- Troubleshoot and support medical personnel on the EHR product
- Supervisor of the support staff
Confidential, Richmond, VA
Implementation Specialist
Responsibilities:
- Guide medical personnel (physicians, billers, coders) through the implementation period
- Assist medical personnel with enrollment agreements for payers
- Train medical personnel on the claims management product
- Support medical personnel on the product for the 30-45 day implementation period
- Troubleshoot any issues with medical claims when uploaded into the claims management system
- Assist with medical personnel with EDI of their insurance claims
Confidential, Glen Allen, VA
Quality Assurance Analyst
Responsibilities:
- Test software enhancements for Medical Billing System
- Ensure that enhancements are tested and ready for production in a timely manner
- Assist with help desk calls from clients on issues that arise
- Assist clients and familiarize them with new enhancements to existing applications
- Assist in design of new web based project(s)
Confidential, Glen Allen, VA
Quality Assurance/Software Tester/Implementation/Support Technician
Responsibilities:
- Primary contact for all enhancement requests for software products
- Develop detailed specifications for each software enhancement to be submitted for approval by product development staff
- Work with the appropriate development staff to coordinate implementation of each enhancement
- Implement new or modified programs in selected alpha sites and monitor performance
- Serve as liaison between customer support and development staff
- Provide training and advanced level of support to customer support and other staff for software modifications and enhancements
- Outline and write detailed documentation for software changes and enhancements
- Perform quality assurance testing for all software changes including program changes and new enhancements
