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Performance Engineer Resume

West Des Moines, IA

CAREER SUMMARY:

Solution engineer of customized information technology applications and platforms.

COMPUTER COMPETENCIES:

Operating Systems: Alpine, Red Hat, Solaris, Windows

Cloud Platforms: Amazon Web Services, Google Cloud Platform, Microsoft Azure, Red Hat OpenShift

Applications: Apache, Aspect, Confidential, Axway, Business Intelligence, Cognos, Fusion Middleware, Informatica, Maven, Nuance, OpenVPN, Siemens, SteelCentral, Tomcat, WebLogic, WebSphere, VMware, Verint

Languages: Bash, C/C++, Cleo, Eclipse, Java, .NET, OpenGL, OpenSSL, Orchestration Designer, Pro*C/C++, Python, SQL, Vectors

Management Standards: Agile, Best Business Practices, Federal Information Processing Standards (FIPS), ITIL, Payment Card Industry Data Security Standard (PCI DSS), Protected Health Information (PHI)

Communication Protocols: Address Resolution Protocol (ARP), Domain Name System (DNS), Ethernet, File Transfer Protocol (FTP), Hyper Text Transfer Protocol (HTTP), Internet Protocol (IP), OpenVPN, Session Initiation Protocol (SIP), Server Message Block (SMB), Simple Mail Transfer Protocol (SMTP), SQL*Net, Signaling System 7 (SS7), Transmission Control Protocol (TCP), Transport Layer Security (TLS), Voice over IP (VoIP)

Database: Access, Informix, Microsoft SQL Server, NTFS, Oracle, PostgreSQL, SGML, Sybase, TIFF, Veritas

PROFESSIONAL EXPERIENCE:

Confidential, West Des Moines, IA

Performance Engineer

Responsibilities:

  • Managed performance of secure medical web applications based on Oracle, Informatica, Cognos, and Axway.
  • Application monitoring and alerting using SteelCentral and Splunk.
  • Activities included troubleshooting, performance enhancements, and design changes.
  • Thousands of application containers monitored using SteelCentral and SNMP
  • Implemented or filed over 5 performance enhancing changes per month, many enterprise wide
  • Improvement of change management process
  • Deployed SteelCentral and Splunk across the enterprise

Middleware Engineer

Confidential

Responsibilities:

  • Application owner of an online application suite for the United States government.
  • Systems are based on Oracle and IBM stack.
  • Solution has over one hundred thousand users with features including data submission, secure file transfer and ad - hoc reports for users nationwide.
  • Delivered a redesigned system based on Solaris 11
  • Created standardized server templates with automation
  • Improved release management with Remedy and Serena

Confidential, Northbrook, IL

Solution Engineer

Responsibilities:

  • Rapid application development of custom voice applications.
  • Multiple simultaneous projects with components provided by several vendors.
  • Proposed and delivered several million dollars of professional services contracts.
  • Secure integrated payment systems conforming to PCI and FIPS.
  • Solutions are based on Java Enterprise Edition, SQL products, and integration tools.
  • Install and configuration of Confidential Manger telephony circuits, VoIP/SIP, and skill based routing.
  • Implemented a natural language speech recognition automatic bank teller application
  • Designed and sold a state of the art order and payment processing solution
  • Delivered a load balanced and fault tolerant multiple site call center with SS7 integration
  • Contact center design with skills based routing of voice, email, text, and fax

Confidential, West Des Moines, IA

Network Engineer

Responsibilities:

  • Implemented an Aspect workforce management solution
  • Engineered a corporate phonebook leveraging Active Directory
  • Audited vendor contracts obtaining free of charge services

Confidential, Orlando, FL

Programmer

Responsibilities:

  • Designed and coded software modules for desktop and server systems.
  • Released Common Security Service, an enterprise identity management system
  • Implemented a high availability cluster for the Common Security Service

Confidential, Orlando, FL

Programmer

Responsibilities:

  • Wrote business management and clustering systems.
  • Delivered new features and bug fixes on LifeKeeper a clustering product for Windows and Unix
  • Designed and coded real time 24/7 business reporting applications

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