SUMMARY:

• 8 years of Business Analysis & Quality Assurance experience utilizing techno - functional background.
• Managed end to end Business Analysis activities for $ 3 million Order to Cash management application for Confidential .
• Successfully implemented change management activities for a multi-million dollar SAP implementation Project at Confidential.
• Prepared effective training materials and learning curricula for Confidential Sales & Support Associates based on ADDIE Model by utilizing instructional designing skill set.
• Played a key role as a test engineer while converting a legacy system into a web based loan origination system for Confidentialn.
• Proficient in Manual Testing, with different testing types like Black box, Gray box, Smoke, Functional, Integration, System, End to End, Regression, User Acceptance Testing and Database Testing.
• Skilled in using Automation Testing Tools & Test management Tools for Software Quality Assurance (SQA).
• Experienced in testing of .NET, Web and client/server based applications.
• Adept in working on all phases of Quality assurance testing in Manual and Automated including Test Strategy, Test Planning, Test Case Preparation, Test Execution, and Defect Management
• Diligently worked on all phases of Business Analysis including Planning, Stakeholder Management, Requirement analysis & elicitation, Requirement Management, Solution assessment and Validation
• Extensive experience in documenting Business Requirements Document (BRD), Functional/Systems Requirements Specifications (SRS), Workflows and Unified Modeling Language (UML) diagrams.
• Gained experience in Offshore - Onshore project model while working for various IT projects.
• Worked as one of the core Instructional Designers in designing and developing course modules for Training Certification Program offered by Confidential for working professionals.

TECHNICAL SKILLS:

Operating System: Windows 2000, XP, Vista, Unix, Linux

Languages: C#, C, C++, VB ScriptData Modelling tools MS Office Suite, MS Visio, SQL server

Business Intelligence: SSIS, SSRS ETL Reporting Tools

Content Management: Share point, Blackboard

Instructional Designing: Articulate, Captivate, Moodle Learning Management System

Web: HTML, Photoshop, XML, Soap UI for web testing

Test Automation: Quick Test Professional (QTP), Selenium Suite, Microsoft TFS

Test Management: HP Quality Centre, Application Lifecycle Management (ALM)

Software Methodology: Agile, AgileScrum, V Model, Waterfall, Onsite-Offshore Model

BUSINESS SKILLS:

• Business Analysis
• Process Reengneering
• Data Analysis
• Relationship Management
• QA Methodologies
• Change Management
• Cross - functional Team Management il and Gas
• Telecommunication
• Retail
• Insurance

PROFESSIONAL EXPERIENCE:

Confidential, Houston, TX

Test Engineer/Business Analyst

Responsibilities:

• Coordinated with Project Manager in planning the phases of the entire project in accordance to agile environment.
• Translated Business Requirements and Functional Specifications, Use Cases and User Stories into detailed Test Plan, Test Cases and Test Scripts.
• Worked very closely with Project team to break down Product Backlog items into Manual Test Cases and then converting to Automated Test Scripts.
• Reviewed software requirement specification for consistency in quality standard for test preparation.
• Provided timely Project & Testing Status Updates, risks and issues to the Leads & Project Manager.
• Executed test cases and automated scripts for functional testing and regression testing.
• Analyzed test results and performed SQL queries for Data comparison and validation.
• Recommended automation framework changes that best suited the application under test.
• Created Test Strategy, Analyzed functionality and wrote functional test specifications by interacting with the business analysts and business users.
• Supported the business analyst team as and when required to achieve the end result.
• Prioritized work based on risk, value and dependencies.
• Managed multiple priorities and tasks in a work environment with onsite/offshore model.
• Performed a key role in communicating the status and other information required by the IT team.
• Involved in Gap-analysis to understand the future enhancements and implementations in the existing system.
• Created and maintained the Requirements Traceability Matrix to keep track of each requirement.
• Obtained exceptional test coverage for the system under test by asking the right questions.
• Used automation tool QTP for testing and Quality center for test management throughout the project.
• Promoted best practices, knowledge and pragmatic solutions in the area of web service testing.
• Successfully conducted Cross browser testing on Internet explorer, Safari, Chrome and Firefox for browser compatibility.

Confidential, Houston, TX

Business Analyst

Responsibilities:

• Responsible for handling Change and release management activities of SAP implementation project for 4 US locations.
• Prepared tool kit for tracking Change Workshops at 70+ Confidential locations in Share Point.
• Conducted interviews, workshops and one-on-one meetings with the project SME's to gather and validate requirements.
• Proposed, Designed, and Implemented "Jump start to SAP" Learning Journal and Curricula for Confidential Associates and Leaders.
• Developed and Deployed Change Management Road map Overview for Upper Management
• Revised and Designed surveys for Confidential Employees to capture their feedback and better align the change management tactics.
• Performed feasibility study and risk analysis to identify the critical requirements from the user's perspective.
• Documented the business requirements specification documents for SAP- HR and Order to Cash Module using various process tools and techniques.
• Managed Change Request and Impact analysis process.
• Actively participated in refining existing change models and tools to deliver quality deliverables that meets stake holder needs.
• Successfully contributed organizational development knowledge in improving engagement strategies for Confidential Leaders and upper management
• Prepared Business Process Models and made recommendations for the business by incorporating Confidential business priorities and strategies.

Confidential, Houston, TX

Assistant Lab Manager/Quality Analyst

Responsibilities:-

• Accumulated requirements from various students through surveys, interviews and analyzed the requirements to improve course curricula.
• Conducted Gap Analysis during the review of the compliance items for improved future restructuring of Human Resource Development Program.
• Designed and Developed effective Training Manuals and Participant Guides for Training Certification Program offered by College of Technology.
• Collected and Recorded observational data related to Professional Certification Programs offered in Texas based on current market and trend analysis.
• Provided Instructional Support Services to graduate and undergraduate Professors.
• Managed Instructional Support Services lab.
• Provided online and face-face Statistics tutoring for Graduate and Undergraduate Students Graded Assignments
• Provided timely feedback and suggested revised learning strategy for Undergraduate and Graduate Students.
• Assisted Lab Manager in reviewing resumes and interviewing Lab Assistants.
• Actively supported different events and conferences conducted by Human Development & Consumer Studies Department.

Confidential, San Ramón, California

Technical Business Analyst

• Responsible for Business Analysis activities for Order to Cash management application development for Confidential Corporation- Downstream business.
• Worked with multiple business stakeholders in a global environment to develop Software Requirement Specifications.
• Gathered Business and Functional Requirements from stakeholders in a virtual environment (offshore).
• Successfully facilitated requirement gathering sessions using various techniques- Interview, Survey, focus group meeting etc
• Experienced in requirement analysis using various process tools- Flow Charts, Swim lane charts, Story board, UML methodology etc.
• Conducted root cause analysis on process inefficiencies and provided timely update on status
• Successfully performed Asp.net web based Performance and Functional Testing.
• Worked with developers and testers to make sure all intent has been taken care in each phase.
• Effectively handled the System testing phase- Defect triaging, Change request management, closing defects by functional validation.
• Performed Functional and GUI Testing to ensure that the user acceptance criteria are met.
• Performed back end database validation using SQL queries.
• Prepared weekly reports, consolidated reports generated by other team members, organized all the information and presented the final reports to the management from time to time.
• Served as a point of contact to handle and share requirements between Business Partners, Development Team, Testing Team, Design Team and Management.
• Involved in Systems Integration Testing (SIT) and facilitate User Acceptance Testing (UAT) in co-ordination with the business users.
• Actively involved in prioritizing requirements (vs.) deliverables throughout the SDLC in association with the Business Partners. Designed and developed Use Cases, Activity Diagrams, and Sequence Diagrams, using MS VISIO.
• Actively conducted meetings with development team to discuss related issues.
• Consolidated the Project Reports on a weekly basis, conducted status meetings and ensured all the accomplishments and pending activities are kept informed to the Management.