SUMMARY:

• An astute professional with 10+ years of experience.
• Worked extensively in OSS/BSS domain and Java technologies on enhancement, testing, Service Assurance areas and maintenance projects.
• Worked in the areas of Application Maintenance, testing, and development.
• Utilized IT experience involving standard quality processes of entire software development life - cycle and telecom domain.
• Gained progressive experience involving telecom order management, including production and operational order management support (order management, order negation and Enterprise catalogue); implementation and deployment of order management; Java development; product configuration, price plan changes, and order management workflow; Operation Tier-2 support; installation of software updates using scripts; installed, updated and configured applications; and performance tuning.
• Expertise in Lean Six Sigma and ITIL concepts.
• Exposure to work in onsite-offshore model.
• Rich experience in leading End-2-End (E2E), User Acceptance Testing (UAT) and Operational Readiness testing (ORT) and Production Validation Testing (PVT) testing phases.

TECHNICAL SKILLS:

TOOLS: Manual Testing (Verification and Validation), HP Quality Center (QC)/ ALM 11.0, IBM Requisite Pro, JIRA

Automation Testing: Exposure to automation testing using client proprietary tools

Application/ Tools: SQL Developer, PUTTY, SECURE CRT, CITRIX, Weblogic Console, BMC Remedy, Introscope Wily, Extra Hop, Splunk, SolarWind

Bug tracking Tool: JIRA, HP ALM, RALLY

Configuration Management: SVN, PRISM

Shell Scripting: UNIX

Language: C, SQL

OS: Window XP,UNIX

Others: MS-Office

Domain: Telecom OSS/BSS

Technology: Functional Testing, System Testing

Processes: ITIL and SCRUM MASTER EXPERT

WORK EXPERIENCE:

Confidential

Responsibilities:

• Leading the Managed Services Team responsible for issues reported in production.
• Responsible for E2E integration of the application with all interfaces which were part of the billing solution as part of operational readiness for launch of the solution in the market.
• Participating in SLA/ KPI monitoring for application by performance improvements Confidential product level.
• Production Supporting and liaison development and UAT teams.
• Primarily responsible for Risk Assessment and Business Impact for production issues identified to prioritize fixes.
• Supported High Availability and Geo Redundancy non-functional requirements of testing for making solution robust.
• Monitoring implementation on the application and solution.
• Leading Order Fallout Team for solution primarily responsible to complete orders for mobility customers with SLA’s.

Confidential

Responsibilities:

• Leading End-to-end (E2E) provisioning, User acceptance Testing (UAT) First Field application (FFA) and Production Validation Testing (PVT) support
• Front gate to the defects identified in production, taking them to concerned application teams so that they can then be fixed, retested and deployed in production on the basis of criticality and severity
• Develop & test within the Tier-3 Support lab, jointly managed with Labs, of the detailed methods & procedures for introduction of new technology for the Tier-2 Network Operations & Project Management organizations for field implementation.
• Develop troubleshooting guides and deliver Knowledge transfer on new design and technology to the Tier-2 operation centers
• Gather & analyze relevant network element field data to validate the expected improvements and features of the field changes.
• Develop scripts to extract forensic data from network elements and analyze to identify potential patterns of unexpected behavior needed to understand root cause.
• Manage the risk of new technology introduction via a warranty process aimed Confidential minimizing the impact of potential service order fallouts.

Confidential

Responsibilities:

• Analyzing and understanding critical and complex requirements for Effective Test Planning of new scopes and projects.
• Test planning, test cases creation and execution for System testing.
• Test Plan creation and all other test documentation
• Sanity Testing. Also worked on automating Sanity as a time and cost effective effort after every deployment
• Functionality / manual testing on real networks
• Defect logging, tracking, follow up, retest.
• End-to-End testing.
• Identification and execution of regression suite (Manual and automation)
• Test Data Setup for various phases of testing for internal/external teams.
• To interact with Development team, Onsite team members, External Teams and Stakeholders.
• Apart from manual testing, also supported E2E testing with North Bound and South Bound interfaces

Confidential

Responsibilitie s:

• Analyzing and understanding critical and complex requirements for Effective Test Planning.
• Test cases execution for System testing (Manual Testing) including test data set up
• Defect logging, tracking, follow up, retest.
• End-to-End testing.
• To interact with Development team, Onsite team members, External Teams and Stakeholders.
• Apart from manual testing, also supported E2E testing with North Bound and South Bound interfaces.

Confidential

Responsibilities:

• Analyzing and understanding critical and complex requirements for Effective Test Planning.
• Test cases creation and execution for system testing.
• Manual testing of the web application on different WINDOWS and MAC Operating Systems.
• Defect logging, tracking, follow up, retest.
• Develop user guides release notes for every release (new features and new user stories introduced)

Confidential

Responsibilities:

• Manual testing
• Customizing the application per requirements and support deployment Confidential client end.
• Defect logging, tracking, follow up, retest for production defects.
• To interact with Development team/ onsite team members and production support members.
• Helping Technical Writing team for User Guides preparation for the new designs, features and changes introduced.