SUMMARY:

Senior QA Analyst with 27 years of experience in various types of industries.1 Enjoys working closely with designers, programmers and content creators to identify, log and track issues to ensure they are resolved as quickly as possible. Former Quality Assurance manager and business owner. Experienced liaising closely with internal and external QA teams, standards and compliance teams. Assists with preparing and deploying builds and supports both internal and external user tests.

TECHNICAL SKILLS:

HP Quality Center Suite, Cross Browser Tester, Deep Trawl, QA Planner, SQA Suite, QA Partner, Visual Test, ServiceCenter, JIRA, Bugzilla, PVCS Bug Tracker, PVCS Version Manager, Mainframe Production (Multitrak), Primavera Teamplay, SQL, Visual Basic, AS400, XML, E - Tester, Salesforce, Microsoft Dynamics AX, Lotus Notes, MS Windows, MS Office, Russian Fluency

PROFESSIONAL EXPERIENCE:

Confidential, FL

QA Manager

Responsibilities:

• Work closely with designers, programmers and content creators to identify, log and track issues to ensure they are resolved as quickly as possible
• Assist with preparing and deploying builds and support both pre-production and post production environments
• Responsible for overseeing all in house application testing and direct websites for all providers
• Handle the look and feel of all provider sites per requirements and business needs
• Create and manage test cases for all projects
• Manage and track all issues in JIRA and Salesforce
• Track all migrations to all environments (QA, Pre-Prod and Production)
• Identify, create and adapt QA Processes to ensure continuous communication between all team members in all departments
• Conduct mobile testing using “Cross-Browser Testing” tool for testing across multiple mobile platforms as well as across mobile and PC browsers.
• Attend daily manager’s meetings with developers, project managers and business to accomplish all project milestones
• Manage daily site checks by using the “Deep Trawl” tool

Confidential, Boca Raton, FL

Co-founder, Quality Assurance Specialist

Responsibilities:

• Lead multiple teams of offshore as well as onshore QA engineers and supervised their work
• Handle tasks of introducing/implementing, developing and maintaining quality system policies
• Responsible for overseeing functional, performance and automation testing activities for multiple projects and companies
• Develop and successfully execute test plans for multiple projects
• Responsible for evaluating mobile testing platforms and tools such as Perfecto Mobile and Cross-Browser Testing tools used for testing across multiple mobile platforms, PCs and browsers
• Generate presentation materials and delivered presentations to customers
• Work with development, migration and business teams regarding software stability and release readiness
• Work with product management teams, marketing teams, and development teams to improve products and streamline production in accordance with client requirements
• Introduce and implement agile methodology with multiple projects
• Manage release process
• Create QA lifecycle documentation for production applications
• Author test documents, test specifications and system test plans

Confidential, Boca Raton, Florida

Senior Quality Assurance Analyst

Responsibilities:

• Constructed and executed test cases and test actions for Confidential Integrated Security
• Used HP Quality Center (QC) Version 11 to build, execute and analyze test cases and log results
• Responsible for functional testing of Confidential ’s interactive public and subscriber websites
• Responsible for quality assurance during migration of frontline internet based self-service security account data management tool during rebranding and network restructuring
• Developed and executed test plans using staged promotions to assure continuous access to alarm activity, system performance and maintenance functions
• Tested for Confidential ’s integrated check imaging solution including analysis of optical character recognition processing, data acquisition, data structuring, and logic functions
• Led manual application testing of internal administrative interface operating over Citrix platform for global customer inter-system system information management

Confidential, Hollywood, Florida

Quality Assurance Analyst

Responsibilities:

• Created and implement test cases and procedures for a web based financial rewards and benefits application for Confidential and its participating Partners (e.g., Midwest, American Airlines, United Airlines, USAir, etc.)
• Led testing of Confidential Internal Applications through MCT, MCP, Verbatim, Ewelcome, MCA internal applications, and Contract Manager
• Led integration of internal application with Salesforce Customer Relationship Management (CRM) and cloud computing. Created and executed test plans to verify that the Salesforce application was correctly tracking merchant contacts, potential opportunities and activities. Tested other features of the Confidential Salesforce application to verify that Confidential customer representatives could easily, and with no issues, access client information (e.g., signed contracts)
• Tracked projects, enhancements, issues and time through Project Tracking System (PTS)
• Executed and created SQL queries for data verification
• Created and implemented automated scripts using E-Tester
• Interfaced with design, development, management, legal and sales teams to manage, measure, and monitor quality of internal and external software systems
• Coordinated and approved rollouts to production

Confidential, Florida

Quality Assurance Analyst

Responsibilities:

• Tested Confidential report enhancement and conversion from PERL to JAVA/JBOSS with XML output
• Engineered, executed and revisde test scripts and test plans for n-tier applications developed in Adobe ColdFusion, Microsoft SQL and .NET
• Participated in daily scrum team meetings, identified items for backlog to meet scrum deadline, reviewed concerns with timeline and deliverables due to bug fixes
• Tracked projects, enhancements, and issues through HP ServiceCenter change management tool
• Verified software for prepaid solutions for multiple financial institutions including National Bank and Bank of America

Confidential, North Miami, Florida

Quality Assurance Analyst

Responsibilities:

• Tested user-friendly websites for quoting, issuing, endorsing, reinstating, and renewing automobile policies for multiple states
• Completed testing additional enhancements that include printing policies and corporate documents, handling down payments and direct billing installment payments
• Verified backend data though the AS400 system
• Engineered and executed functional, regression and user interface test plans for all changes and upgrades to the web based automobile insurance company
• Reviewed and validated all submitted business requirements
• Documented and prioritized defects using the Aldon Community Management system
• Coordinated compatibility testing and data interface with third party insurance raters (e.g. Quick Quote, FSC Rater, ITC Rater and AccuAuto)

Confidential, Florida

Quality Assurance Consultant / Business Analyst

Responsibilities:

• Created and executed functional, regression and user interface test plans for all changes and upgrades to the web based Medicaid Part D enrollment program
• Produced, reviewed and validated all submitted Business Requirements
• Documented and prioritized defects using the Bugzilla system
• Executed and documented user acceptance, usability, functionality, and end-to-end tests of the CignatureRx application

Confidential, Cleveland, Ohio

Quality Assurance Consultant

Responsibilities:

• Reviewed requirements
• Created and implement test cases and procedures for a web based loan application
• Documented and executed fixed test issues
• Contributed to weekly project design and status meetings
• Executed and documented user acceptance, usability, functionality, and end-to-end tests
• Verified application compliance with Patriot Act standards
• Engaged project control team to design, test, and implement new project workbench development suite

Confidential, Highland Heights, Ohio

Quality Assurance Consultant

Responsibilities:

• Designed, executed and provided test plans, cases and walkthroughs for insurance products for each of the 50 states
• Executed test conditions and documented results from an array of server settings
• Reported for the team in daily and ad hoc status reports
• Responsible for all stages of testing including off hour pre and post elevates to production
• Verified insurance premiums, risk categories, payment schedules and other output

Confidential, New York

Quality Assurance Manager

Responsibilities:

• Acquired, allocated and synergized resources at the departmental and corporate levels
• Created test cases, test plans, requirements and use cases
• Directed black box, component, configuration, compatibility, functional, GUI/UNIT, IAT, integration, network, performance, regression, stress, user acceptance and verification testing for multimillion dollar shrink wrap, OEM and web based products
• Initiated, facilitated and participated in development, departmental and corporate status meetings
• Maintained a multiplatform QA test lab capable of a wide array of HW/SW/net configurations
• Managed in-house and overseas projects
• Provided walkthroughs to management, QA, technical support, engineers and various development teams
• Selected, interviewed, mentored and supervised new hires and interns
• Supervised lead testers and sent daily executive summaries and status reports to senior management
• Trained end users and technical support representatives

Confidential, Brewster, NY

Quality Assurance Analyst

Responsibilities:

• Led installer and Internet host configuration testing of the Confidential application
• Managed, tracked, and reproduced bugs and fixes using PVCS Tracker
• Performed functional, unit & regression testing for client/server Internet based product
• Verified database information and SQL queries/logic using TOAD

Confidential, White Plains, NY

Quality Assurance Lead

Responsibilities:

• Coordinated benchmarking sessions between the Confidential and Minneapolis offices
• Manually tested n-tier applications, that used JAVA as the front-end, C++ for the business logic, and Oracle as the backend RDBMS
• Reviewed and verified outstanding bugs in all environments, including QA and production
• Designed test plans, test cases, and specifications

Confidential, Stamford, CT

Sr. Quality Assurance Analyst

Responsibilities:

• Directed back and front-end testing of Priceline’s divisional website
• Managed, monitored and measured bugs with PVCS tracker
• Tested and verified company database and financial reports with SQL
• Tested Visual Basic and Oracle based software utilizing manual and automated methods

Confidential, Wallingford, CT

Software Engineer

Responsibilities:

• Developed and executed test plans for products developed in UNIX, MS-DOS, and Windows NT
• Developed the GUI for a company product
• Managed network hardware/software testing and performed daily system back ups