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Sr. Delivery And Process Consultant And Uat Coach Resume


  • Over 15 years of experience in IT.
  • Involved with multiple SDLC and project and test management (Planning and Resource Management).
  • Recognized for excellence in communication and attention to details and working with the offshore teams.
  • Project Management, change management, collecting key metrics and analysing for all kinds of process improvements and Team coordination skills.
  • Skilled in writing Test Strategies, Test Plans, estimation, cost planning, resource allocation, defect analysis and test execution.
  • Capable in managing multiple projects.
  • Detailed understanding of QA methodology (Agile, Waterfall) to ensure quality control.
  • Competent in writing Test Plans and Strategies by following different QA Methodologies.
  • Improved documentation of QA testing practices to enhance their repeatability, saving time and money and encouraging testing standardization and best practices.
  • Technical competence in SQL, database connectivity for Back - end testing. Responsible for testing the Data Tier, both Oracle and SQL Server utilizing SQL queries.
  • Expertise in Preparing Traceability Matrix and Defect reports.
  • Excellent experience in multi-regional/cross-functional projects, worked with global teams.
  • Experience in mainframe testing.
  • Expertise in Test director, Quality Center, ALM and TFS for managing QA test case documentation with results history and their status by providing metrics and reports.
  • End-to-End (Interfacing applications) Feature Testing based on written requirements.
  • Experienced in testing web applications which was developed in VBScript, ASP, VB, Java, JSP, .Net
  • Interactions with Software vendors for User Licenses and technical issues.
  • Proficient in different phases of Testing like Unit Testing, System Testing, Smoke Testing, Usability
  • Testing, Compatibility Testing, Regression Testing and User Acceptance testing.
  • Experienced in Agile/Scrum Methodology.
  • Willingness to learn and work hard with a flexible attitude. Adapting to new teams, fast paced learner and a multi-tasker.


Languages: RPG/400, ILE RPG/400, Java Script, HTML, Java, SQL

Operating Systems: OS/400, Windows 95/98/2000/NT/XP, DOS

Tools: ALM (Application Lifecycle Management), TFS, SoapUI, Quality Center, Clear Quest, Test Director 8.0

Databases: DB2/400, Oracle, MS SQL Server, MS Access

Scripting: SQL, SQL Plus, JavaScript, VBScript

Network Protocols: TCP/IP, SNMP, ATM, ISDN. Underwent CMM in Confidential .

Methodologies: Scrum Agile, Waterfall.



Sr. Delivery and Process Consultant and UAT Coach


  • Mentoring the team in testing process.
  • Working with the Doctors, Test Editors, Publishers, Item Writers to coach on the new CDM Item Bank Application which will host the COMPLEX 2 day Level 3 examination for the Licensure Boards.
  • Defined various processes to make the testing effort easier.
  • Managing the test data, test environments.
  • Working closely with the business and mentoring various teams and managing the testing effort.

Confidential, Naperville, IL

UAT Lead and E2E Test Co-ordinator


  • Worked with project managers to understand the scope and requirements for each releases.
  • Worked with the developers, business analyst and testing team for the data creation and testing.
  • Coordinate with the Testing team and create test cases for the release using QC10.
  • Defects were logged in QC and later moved to ALM. Helped the defect coordinator in prioritizing the defects based on the severity.
  • Provided mentoring on xml creation for the Onsite and Offshore teams. Worked closely with the offshore teams to keep the testing going on for 24 hrs rotation to keep up with the project deadlines.
  • Constantly ensure that the project deliverables are completed based on agreed upon timeline.
  • Create data for On Exchange using XMLs.
  • Mentor the team on creating Off Exchange using VDE and RSC.
  • Check the completeness of the data creation using VMS, VUI and VAS.
  • Claim the work item in VUI to work on VDE for Off Exchange request.
  • Create a combination of PPO, HMO and Dental plans for Primary, Spouse and Dependents for each state TX, NM, IL, MT and OK.
  • Responsible to maintain repository of XMLs for different states and different HMO, PPO and Dental plans.
  • Involved in Smoke testing, UAT testing, Regression testing and E2E testing.
  • Involved in various documentation tasks such as daily status reports, weekly progress reports, Requirements traceability Metrics (RTM) and defect logs.
  • Assisted the automation team.

Confidential, Bensenville, IL

UAT Lead Test Analyst


  • Involved heavily in requirements gathering with the business and vendor.
  • Facilitated meetings with the business, vendor and IT teams.
  • Create detailed test execution schedule. Helped the IT manager in resource allocation.
  • Prepared PowerPoint presentations to train the onsite and offshore testing teams.
  • Created UAT test cases.
  • Facilitated daily UAT coordination meetings which involved IT, business and the vendor.
  • Managed and maintained excel spreadsheets to ensure accurate data availability for managers and decision-makers.
  • Developed and implemented standard operating procedures to bridge data gaps and resolve related issues.
  • Credit card testing was performed.
  • Involved in Smoke testing, UAT testing and Regression testing.
  • Involved in various documentation tasks such as daily status reports, weekly progress reports for the onsite and the offshore teams, Requirements traceability Metrics (RTM) and defect logs.
  • Assisted the automation team.

Tools Used - HP Quality Centre, Toad using SQL, MS Excel, MS Word, MS PowerPoint

Confidential, Chicago, IL

Senior Test Lead/Test Coordinator


  • Identify and approve the Test Requirements for critical business functionalities
  • Approve the Test Cases for identified test requirements
  • Defect Root Cause Analysis
  • Review the Impact Analysis Report (Remediation track only)
  • Review and approve Source Code Modifications (Remediation track only)
  • Perform User Acceptance Testing for the Newton Environment

Confidential, Chicago, IL

Senior Test Lead/Test Coordinator


  • Transition and transfer of Confidential knowledge from previous teams.
  • Understand the business logic and processes involved with Confidential
  • Review the business requirements and software requirement specifications
  • Coordinate efforts between the Business, Testing, design and development teams.
  • Project Estimation. Provide the client with cost break-ups with respect to the Testing team.
  • Provide
  • Update and write new test scripts for testing the Confidential, Teller and Credit Card Applications.
  • Prepare documentation

Confidential, Chicago IL

Test Coordinator


  • Responsible for testing the Financial AR and AP modules.
  • Co-Ordination with all departments involved with testing.
  • Responsible for writing the test case and the test instance documents.
  • Simulation of environments identical to the live scenarios.
  • Gather system and application information critical in automating the DR/HA process.
  • Re-evaluation and reprocess test failure scenarios.
  • Agile methodology was used while testing the Financial AR and AP modules.

Confidential, Chicago, IL

AS/400 Systems Administrator


  • Sole responsibility in the Set Up and Working of the AS/400.
  • My job included installation of software and installation of third part software’s. Networked the AS/400 for multiple users.
  • Users were able to access the AS/400 remotely as well as within the network. Set up network printer usage through the AS/400.
  • Installed the ERP package Confidential V8.1. Responsible for the administration and maintenance of the package.
  • This involved in setting up user profiles, authorities, and Menu and screen progressions for users.
  • Point of contact with Confidential for any new enhancements or changes that were required.
  • In charge of interaction with overseas users for any requirements with Confidential or the AS/400 systems.
  • Wrote the test scripts for the Confidential modules. Test scripts are geared towards the interpretation of the business logic with respect to different companies.
  • Depending on the client's requirements detailed testing of different functionalities were carried out and the results scripted.
  • Detailed documentation in the form of screen shots, printouts and queries on the data were done.
  • Cross review of different scripts were also carried out to provide a more complete Test of the software.

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