Quality Assurance Analyst Resume

SUMMARY

I am a bright, enthusiastic individual with an excellent work ethic and self - determined attitude towards achieving high standards in everything
I do. Friendly and engaging, with good communication skills,
I am able to add value to any working environment whilst always looking to learn from those around me.

TECHNICAL SKILLS

Excellent computer skills (Microsoft Office & Excel fluent)
Ability to react quickly and effectively when dealing with challenging situations
Ability to produce consistently accurate work even whilst under pressure
Excellent telephone manner, smart and presentable appearance
Extremely organised and able to multi task and manage high workloads
Logical approach to decision making and problem solving
Professional attention to detail
PRINCE2 Project Management

PROFESSIONAL EXPERIENCE

Quality Assurance Analyst

Confidential

Responsibilities:

Adhering to Data Protection Laws and regulations
Meeting a specific target and altering workload depending on business needs
T&C file maintaining
Team Manager support/Team management
Data Quality Control - overseeing guidelines set by the Financial Conduct Authority
Happy to provide references on request.Resource Management
Subject Matter Expert
Keeping to strict deadlines/breaches
Working under pressure in a high speed, quick changing environment
Confidently making important and sensitive decisions, whilst correctly assuring fair customer outcomes
Adhering to FCA and regulatory rules
QA tester for new system automation
Highly competent in confidential financial and other IT systems - HUON, Prevail, 3270, SAS

Project Co-ordinator

Confidential

Responsibilities:

Responsible for registering existing and new contractors to the scheme
Liaised with contractors to update systems, collect information and issue ID’s and membership
Integrated a large number of contractors across a wide range of systems including Excel, SAP & CRM
Issued warranties, order & delivery information to contractors for a wide range of products
Praised for using initiative, multi-tasking, hard work and helping towards a successful launch
Responsible for the smooth running of the office.

Confidential

Data Analyst / Administrator

Responsibilities:

Working in the front Handled a high volume of data from field sales consultants across the North West
Responsible for managing data distribution & work lists for sales managers
Consistently exceeded stretching targets to help sales teams meet their targets
Proficient use of SAP, Database & Outlook

Confidential

Application Processor

Responsibilities:

Handled telephone enquiries, provided information and assessed claimant’s eligibility
Processed applications
Dealt with Council Tax enquiries including taking telephone payments

Receptionist/ Admin Assistant

Confidential

Responsibilities:

Customer Advisor

Confidential

Responsibilities:

Assisting across a range of issues from applying for benefits, paying bills, work and legal advice
Liaising between clients and a range of organisations on the client’s behalf via email and phone
Creating client accounts, scanning, copying and filing relevant documents
Providing detailed client outcome reports, and following up outstanding issues Happy to provide references on request