PROFESSIONAL SUMMARY:

Result oriented Senior QA Engineer and Certified Associate in Project Management (CAPM) with 7 years’ experience in designing and implementing innovative manual QA processes and associated testing documentation to effectively execute manually testing. Managed SCRUM/Sprint activities and collaborated with cross - departmental teams. Strong leadership skills to include but not limited to successfully mentoring new staff and users and always strived to follow QA Best Practices.

TECHNICAL SKILLS:

Computer Application: Jira Issue Tracking Jira Agile/SCRUM Mngt Confidential EMR Helpdesk Support phpMyAdmin Microsoft Suite LiveHelp SalesFoce (UI) Selenium (only in beta) Sharepoint Confluence Agile Methods VMWare Drug Formulary/POS SQL (basic)

EXPERIENCE:

Quality Assurance Analyst

Confidential, Augusta, Maine

Responsibilities:

• Single-handedly developed and implemented a formalized suite of manual QA Best Practice processes for web based applications
• Converted test cases for various test sets and organize the execution procedure to meet the project time line and timely deliverables.
• Involved in various documentation tasks such as daily status reports, weekly progress reports, Requirements traceability Metrics and defect logs.
• SCRUM Leader for 20 applications and 25 developers. Maintained Estimates, Product Backlog, Acceptance Criteria, Sprints and issue tracking with collaboration of cross-departmental staff.
• Seasoned in executing STLC phases; Black Box, Functionality, Database, Integration, System, Modular, Backend, Load, Positive/Negative Regression and User Acceptance testing.
• Highly skilled in preparing the test plans, user stories and test cases by analyzing Business Requirements and various other artifacts,
• Actively participated in enhancement meetings, project review meetings, Weekly status meetings and various other meetings which were focused on making the application more effective.
• Created manual Defect Validation Screening Processes to triage possible illegitimate defects before being escalated to the development team; prioritized valid defects by severity; maintained product defect database.
• Created and maintained various reports used for Process Analysis, Lifecycle Tracking, Burn downs and Defect Tracking to improve process quality.
• Performed Technical Writing of user manuals and documents.
• Provided effective senior leadership and of new QA team members.
• Utilized the Agile methodology in the workflow processes.

Business Analyst / EMR Manager

Confidential, Maine

Responsibilities:

• Facilitated in the overall management of the transition to the EMR including re-engineering workflows and process, Gap and Risk analysis, status reports, client presentations, defining milestones, deliverables and establishing critical success factors.
• Successful liaison between the business user group and the technical team and Confidential vendor.
• Lead in strategies, curriculum design to better accommodate the needs of the end users.
• Designed, implemented and maintained the reports and the layouts, according to health center standards.
• Independently designed and executed all QA processes and procedures using QA Best Practices to confirm functionality satisfies business rules and requirements.
• Gathered and assessed needs from internal business units; created custom solutions to resolve issues (e.g., system slowdowns, disaster recovery, ADA special needs and process bottlenecks); and developed functional specifications for development.
• Collaborated with development to triage reported issues. Develop and submitted issue tickets; provided users feedback on status/resolution of issue tickets.
• Provided detailed information to the IT support team to ensure that State and Federal requirements for quality measures and other clinical measures would be met with the implementation of the new EMR system.
• Performed basic template development / implementation

Certified EMR Technical Trainer

Confidential, Augusta, Maine

Responsibilities:

• Facilitated the health centers implementation activities for the transition to Confidential ’s EMR/EPM systems. Activities include delivering specific role, and structured on-the job- for all clinical and administrative users.
• Conducted GAP and Risk analysis to analyze the variance between the system capabilities and business requirements.
• Re-engineered previously manual, time-consuming workflows and developed, documented and streamlined standard operating procedures that decreased labor time and eliminated redundancies.
• Gathered and assessed needs from internal business units; created custom solutions to resolve issues (e.g., system slowdowns, disaster recovery, ADA special needs and process bottlenecks); and developed functional specifications for development.
• Collaborated with development to triage reported issues. Develop and submitted issue tickets; provided users feedback on status/resolution of issue tickets.
• Provided detailed information to IT team to ensure that State and Federal requirements for clinical quality measures would be met with the in corporation of the new EMR system.
• Developed and executed all QA Best Practice testing to confirm functionality satisfies business rules and requirements.
• Performed basic template development / implementation