QA Manager Resume

SUMMARY

Over 12 years of IT industry experience in Quality Assurance in the End - to-End Integration and System Testing of Commercial and Enterprise applications, including Cloud implementations
Over 8 years of experience leading medium to large offshore testing teams
PMP Certified - and implement the PMP knowledge in day-to-day project activities towards successful Sprints.
Expertise in Waterfall and Agile methodologies, both Single tenant and Multi tenant, across multiple industries - Telecommunications, Hospitality, Service Based and SaaS
Expertise in multiple testing tools including JIRA, HP QC, QTP and Selenium
Extensive experience in System, Integration, Regression, User Acceptance, Performance, Smoke, Stress and Load Testing of GUI, Middle-tier and Back-end applications.

TECHNICAL SKILLS

Testing Tools: JIRA, HP Quality Center, Quick Test Professional, NUnitWeb Services Studio, soapUI, DDTS, Rational ClearQuest

Operating Systems: UNIX, Sun-Solaris, MS-DOS, Windows 2008/2003/7/XP

Languages: SQL, T-SQL, PL/SQL

Databases: Oracle 11g/12, MS SQL Server 2012/2014

Web Servers: Internet Information Services

Design and Management: Microsoft Project, Visio

PROFESSIONAL EXPERIENCE

Confidential

QA Manager

Responsibilities:

Lead and manage the QA team responsible for validating Confidential CRM, IBOC ( Confidential Back Office Connect) for Salesforce
Validated redesigned Saleslogix and launched as Confidential CRM using Hook and Loop UI, Mobile portal
Involved in Sprint Planning and Requirement with Product Management, BAs and Stakeholders
Identified the process issues causing Sprint failures and suggested and implemented the improvements resulting in many successful Sprints
Prepared detailed Work Breakdown Struckture (WBS) based on QA estimates, identified and planned for Critical Paths
Maintained Performance metrics of the team to enable them to be more successful
Worked on various verticals to get the product available across multiple industries
Understand the impediments and coordinate and resolve them to make the team successful
Enable the team towards success by understanding the needs and requirements of team members
Demo the product to Pre-Sales and Support team and enable them towards successful Customer interaction along with being point of contact for Support issues
Make sure Test Planning, Test Execution and Defect Tracking are performed regularly and contribute towards a successful Sprint

Environment: HP ALM, Selenium, SQL Server, Oracle, .NET, ASP .NET, Java, Windows Server, Windows 10, Windows 7

Confidential

Lead QA Engineer

Responsibilities:

Managed the Integrated System Testing of multiple releases of the IPTV/Mediaroom platform.
Introduced and Managed Agile Methodology
Provided the Daily Status Report to the leadership during active testing execution phase.
Subject Matter Expert (SME) for many modules within IPTV that were introduced over a period of time
Proposed tools and techniques to improve software quality and efficiency in testing.

Sr QA Engineer

Confidential

Responsibilities:

Executed Regression and Progression testing of multiple IPTV web-services.
Extensively utilized custom API testing tool and Microsoft Web Services Studio and SOAP UI.
Validated the web-services functionality on the server side and Set Top Box client side.
Performed both Internal Integration and External Integration Testing
Responsible for Subscriber Events Transmission Interface (SETI) application
Automated 80% of regression test cases using QuickTest Professional and custom API testing tool.

Environment: Quality Center, QuickTest Professional, SQL Server, C# .NET, ASP .NET, Java, Windows Server, Windows XP