QA Engineer and Technical Support Resume

OBJECTIVE:

To be associated with organization that gives me scope to update my skills according to latest trends, especially in the area of Software Testing and be a part of the team that dynamically works towards the growth of organization

TECHNICAL SKILLS

Programming/ HTML, Networking concepts, C, C++, Visual Basic:

Database: MS SQL 2005

App Tools: HP Quick Test Professional (QTP), Visual Studio 2005, Adobe Dreamweaver CS

OS/Servers: Windows XP, Windows 7

Software Tools: Microsoft Project, Visio, MS Office, Adobe Photoshop CS, SnagIt, WebEx

PROFESSIONAL EXPERIENCE

Confidential

QA Engineer and Technical Support

Responsibilities:

Identified and resolved issues with system changes in collaboration with all teams.
Used Advanced SQL techniques to document testing processes, implementations, executions and procedures.
\’ - Discuss any problems or bugs in the program code with the developers of the software.
Involved in writing a test case that checks application for bugs.
Recommend changes and modifications to the developers of the program.
Validate if the overall UI and design of the software is good enough for end users.
Provide client support and technical issue resolution via E-Mail, phone and other electronic medium.

Confidential

Technical Support Officer

Responsibilities:

Handled the inbound and outbound calls of the technician and resolving their issues within turn round time
Installation of the telephone Lines online through applications
Solving the installation issues with the Technician online
Troubleshooting the calls like modem issues, Dial tone issues, Feature change and error handling requests
Checking the signal levels for the customer’s modem and updating all changes in clients billing system
Providing the training to the new hired employees as well as mentoring and conduct the call monitoring