Automation Engineer Resume

SUMMARY

Automation Engineer with broad knowledge of multiple technologies able to provide a powerful combination of analysis, implementation and support.
A cosmopolitan background together with multilingual and IT skills have halped me to gain experience in large multinational organisations based in different countries.
Looking for Batch Automation contracts working with Automic (UC4).

PROFESSIONAL EXPERIENCE

Confidential

Automation Engineer

Responsibilities:

Responsible for building, testing, documenting, deploying and maintaining Automic ONE batch scheduler controlling diverse endpoints across multiple technology platforms as Windows and Unix scripts, REST and SOAP Web Services, ServiceNow, MS Exchange, JMX, Oracle, SQL, Mainframe and others.
Provide solutions to meet business / project demands, capturing technical requirements and implementing them.
Effectively communicate current status of all projects, problems, and issues to clients.
Attend departmental, project and general meetings and effectively represent current status as appropriate.
Proactively identify opportunities for improvements to existing processes and for automation of time consuming tasks.
Plan, prioritize, and provide vision and schedules for assigned software changes.
Study and analyse teh performance and capacities of teh systems and peripheral equipment/systems and prepare plans for future expansion and upgrades.
Perform initial debugging procedures by reviewing configuration files, logs or code pieces to determine where teh procedure TEMPhas broken down.
Perform incident, problem, change and query management.
Perform troubleshooting and fault analysis; provide recommendations for improvement.

Confidential

IT User Provisioning Analyst

Responsibilities:

Effectively manage individual work pool ensuring all activity is accurately recorded.
Liaise with Project Managers as required to ensure project assistance and teh smooth transition of new services into existing processes.
Provide resolution for complex account access incidents.
Prioritizing workload and pro-actively drive tasks through to completion.
Respond to all requests according to defined SLAs ensuring customer satisfaction.
Ensuring all regulatory requirements and controls are adhered to.
Defining, documenting, updating and improving internal procedures.

Confidential

Outlook Client Support

Responsibilities:

Resource Rooms and Shared Mailbox creation.
Confidential activation and configuration via BES/BAS. iPad / iPhone e-mail activation via Airwatch Microsoft Office Communicator. Lync 2010/2013 account administration. Submit and update Knowledge Base documentation. BMC Remedy - IT Services Management as ticket tool. Remote connection via MOC / Lync and Windows Remote Assistance.

Confidential

IT support

Responsibilities:

Windows XP and 7, MS Outlook and Confidential. - Installation, Migration, Configuration, ID Recovery, Troubleshooting for Lotus Notes.
User Administration via Active Directory and RSA (VPN). Submit and update Knowledge Base documentation. High Impact escalations.
BMC Remedy as ticket tool. Remote connection via VNC, Unicenter, NetMeeting, Bomgar and DameWare.

Confidential internal IT support Confidential

Responsibilities:

Windows XP and 7, MAC OS, MS Outlook and Entourage.
User Administration via Active Directory and RSA (VPN). iPad / iPhone email configuration. BMC Remedy as ticket tool.

IT support

Responsibilities:

End-user support, Windows account configuration and administration, MS Outlook, Access Manager, Cisco VPN with RSA SecurID, AS400 and PointSec.
Installation, Migration, Configuration, ID Recovery, Troubleshooting for Lotus Notes. MS Office, Confidential, RSA, Mainframe and Active Directory. Software deployment. Network, Wireless Scan Guns, Access Points, Switches and Mainframe Printers. Liaison with Key 3rd party resolver group. High Impact escalations. Remedy, Peregrine, Tivoli Service Desk, Maximo and HP as ticket tools. Remote connection via NetMeeting, DameWare and Remotely Anywhere.