Junior QA Tester Resume Vienna, VA - Hire IT People

SUMMARY:

Seeking a challenging career with a solid organization, which offers, key participation and growth opportunities to develop my skills and techniques in research, development and analysis.
Strong knowledge of automation testing as well as manual testing
Sound understanding of software debugging with the ability to set QA objectives and to define and execute testing procedures
Ability to increase customer satisfaction and develop strong business relationships derived from years of customer service

TECHNICAL SKILLS:

Computer skills include: Microsoft Office, MySQL, UFT, Oracle, ALM, SalesLogix, SalesForce, MyClientLine, eMerchant View, Sales Center, Portfolio Manager, MSA and internet research

EXPERIENCE:

Junior QA Tester

Confidential, Vienna, VA

Responsibilities:

Develop test plans, test cases and test scripts using descriptive programming to compare test data with expected data.
Perform system, functional, performance and regression testing on web - based applications using both automated and manual testing methods.
Apply object-oriented programming to communicate and resolve software issues.
Document and report bugs, errors or defects within the software applications.
Ensure that all functional and design specifications and requirements are met.
Consistently recognized for proactive measures and excellent analytical and problem-solving skills.

Sole Proprietor

Confidential, Tysons Corner, VA

Responsibilities:

Work with various clients (e.g. restaurants, bars, clubs, realtors) to determine business goals and manage social media channels on behalf of the customer.
Develop strategies to attract new visitors, increase followers and engage consumers.
Create relevant content and interactive media on different platforms for new products, menu items, events and promotions.
Regularly update and follow - up on social media posts, replying to visitors' comments and questions, accordingly.
Analyze and present traffic patterns to determine the most popular post types with maximized reach and interaction, and to adjust post content and scheduling to match the targeted market.

Band and Media Manager

Confidential, Reston, VA

Responsibilities:

Manage bookings, ledgers and all business - related activities for 3 bands consisting of 10 members.
Manage content and social presence on social media outlets (e.g. Facebook, Twitter, et al.).
Received over 100 Facebook Likes within 24 hours of creating the fan page.
Received a "post reach" of over 1200 in less than a week.
Consistently receives attention by engaging with fans and followers.

Senior Account Specialist

Confidential, Chantilly, VA

Responsibilities:

Managed 200 VIP client accounts with customer service in all aspects of utility, activation & cancellation, account maintenance & modifications, billing, delinquent collections, retention, ACH rejects, PTS rejects, credit/debit reports, technical research and PCI compliance.
Engaged dissatisfied clients, addressed all concerns and resolved escalated inquiries.
Wrote reports and program manuals to establish the best practices for customer support.
Trained, guided and assisted 8 newly hired employees, supported 3 junior account analysts, and cross - trained 6 employees in related departments including the Technical Support and Sales Support teams.
Performed receptionist duties for the entire office and administrative duties for the CEO and President directly when requested
In a team of 5, I completed 30-50% of the team's total number of daily tasks and tickets
Completed an average of tasks and tickets monthly

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Junior Qa Tester Resume

Vienna, VA

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