IT QA Manager and Team Lead Resume

SUMMARY

Exceptionally talented Certified IT QA Manager (CQA) and Certified ScrumMaster (CSM) with more than 10 years of experience across healthcare, financial, and commercial applications. Proven history of implementing new IT strategies and building teams. Quickly analyzes processes to determine improvement opportunities in test planning, test case design, defect management, and training.

AREAS OF EXPERTISE

QA Management Planning & Execution
Project Management
Staff Leadership & Training
Metrics
Communication Skills
Requirements Gathering / Gap Analysis
Continuous / Process Improvements
Quality Assurance / Control
Waterfall / Agile / SCRUM
User Stories / Acceptance Criteria

TECHNICAL SKILLS

Test Tools: HP Quality Center (ALM), Visual Studio Team Foundation Server (TFS), Selenium, Fitnesse, Rational Robot, Jira, LoadRunner

Programming Languages: Visual Basic, SQL

Other: MS Office, MS Project, Visio, Access, SharePoint 2013, VersionOne, ServiceNow, MicroStrategy, Trizetto™ Facets v5.3, Planview, Infor (Lawson)

PROFESSIONAL EXPERIENCE

Confidential

IT QA Manager and Team Lead

Responsibilities:

Developed a test strategy for the Benefit Configuration and Interface Testing of Trizetto Facets v5.3 Core Claims implementation resulting in a joint testing effort.
Introduced a test strategy for Provider Search (Zocdoc), phone system implementation (IVR/Call Center), and corporate Web Redesign.
Implemented a new metrics dashboard across IT, improving communication and visibility of test results by 50%.
Employed testing standards to streamline efforts, increasing testing efficiencies by 35%.
Completed a tool evaluation between Microsoft TFS and HP Quality Center (ALM) to address cost reduction efforts resulting in cost savings upwards of $20k.

Confidential

IT QA Manager

Responsibilities:

Partnered with Internal Audit to revise the testing process resulting in 40% increase in Systems Integration Testing up from <5%.
Conducted an IT - wide tool evaluation between Visual Studio TFS and HP Quality Center resulting in the purchase of a new baseline enterprise ALM tool, which did not exist prior.
Mentored Business Analysts on user story design and development of acceptance criteria.
Implemented an on-boarding and training plan based on business processes and test industry best practices resulting in the transformation of the test function by 30%.
Implemented a performance test strategy resulting in establishing a baseline for an additional six million Medco users.

Confidential

QA Research

Responsibilities:

Increased data integrity by 25% through the identification of key process indicators targeted for improvement.
Developed a metrics dashboard and web portal creating a consistent reporting mechanism across the organization.
Received awards for exceeding expectations by implementing a new method of measuring outstanding test cases for Risk Assessment, reducing time spent and risk taken.

Confidential

Sr. Quality Assurance Engineer

Responsibilities:

Improved productivity by creating a process to conduct qualitative and quantitative analysis between new/existing search engines; led to an overall 20% increase in quality.
Enhanced testing efficiency by 60% via building a data dictionary creating targeted test approach.

We provide IT Staff Augmentation Services!

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship