Desktop Engineering, Resume, Mount Laurel, NJ - Hire IT People

SUMMARY

Problem solving experience,
Desktop Engineer wif 5+ years of experience,
Project Management and business analyst experience,
Experienced in the troubleshooting of desktops, laptops virtual machines and all applications to include windows XP and windows 7 wif various old and new applications associated wif new images,
Managing ESX servers through PowerShell,
Scripting wif PowerShell, VBScript, Perl, JavaScript,
Experience in multiple area of IT including testing, support and build,
Detail oriented and analytical it professional wif noledge of testing and troubleshoot applications for windows operating systems,
Create Test plan, test strategies,
Managing defects tracking,
Excellent customer interfacing skills,
Excellent written and verbal communication skills,
A dedicated and responsible it professional,

TECHNICAL SKILLS

Citrix Xenapp 4.0/4.5/5.0/6.0/6.5, Citrix Xendesktop 3/5.6/7.0, Netscaler 9.0, Vmware ESXi 5.1 and 5.5, Capacity Planning,
Process automation through Powershell Scripting,
Incident and Change management,
Persistent VDI provisioning, Personal VDisk provisioning, Windows XP, windows 7, windows 8, Android, Linux based operation systems, Novell,
Console One, Zenwork, Active Directory, SCCM, networking,
TCP/IP, Cisco routers and switches, virtual application, Citrix, VMware vSphere, VMware vCenter, VMware workstation,
C++, Visual Basic, CSS, Java programming, Photoshop, Microsoft Office,
HTML, Javascript, SQL, unix, Matcab 7, SolidWork, AutoCAD, UL 1998 standards, Powershell.
Languages - speak, read and write: English, French, and Ewe.

PROFESSIONAL EXPERIENCE

Desktop Engineering,

Confidential, Mount Laurel, NJ

Responsibilities:

Responsible for the testing lab infrastructure (building, troubleshooting, fixing, managing, imaging, MAC, networking and virtualization)
Citrix Server administration - Application packaging. VMWare administration, Creation of Virtual Desktop Interfaces. Incident and Change management
Proficient in Application Streaming and publishing applications in Citrix environments.
Experience in Secure gateway and Web interface administration.
Received commendation from the Customer for implementation of the ITIL processes in the team (Creation of Knowledge bases)
Test new images for compatibility wif various workstations and major applications
Provide support for production desktop engineers
Build and Manages 5 ESX servers wif 200+ virtual machines and 400+ physical workstations
QA testing and UAT testing of applications owned by the department
Build and manage new testing environment (virtual or physical)
Support other Production Acceptance Testing labs (PAT labs)
Create manage and support Active Directory test account own by the lab
Monitor workstation through SCCM, troubleshoot potential SCCM issues
Train new hired Desktop engineers
Write script to facilitate redundant tasks

Desktop Engineer \ Lead Software Tester

Confidential, Blue Bell, PA,

Responsibilities:

Responsible for verifying the quality of products based on criteria created by our company.
UL 1998
Use extreme attention to detail and a very analytic mind to find defects and malicious elements wifin the software dat can effect the prospective user of the application.
Work on multiple environments including, French, English, Windows XP, Windows 7, Windows 8, Android or Linux based operation system, while making sure to report testing results.
Develop and execute test cases scenarios testing various applications on Windows 7.
Perform technical acceptance testing on legacy and new applications being introduced.
Build and perform imaging of desktops and laptops.
Work wif active directory and group policies.
Utilize SCCM system center configuration manager for remote control, patch management, software distribution and operating system deployment.
Promoted to lead tester after 6 months.
Trained on four other projects which permit me to assist on other projects as needed.

Desktop Support Engineer,

Confidential, PA,

Responsibilities:

Build, troubleshoot and support pc hardware, software and peripherals.
Install, test, configure and support windows XP and windows 7 operating systems.
Test TCP/IP network connectivity for network set up and performed maintenance.
Assist in setting up a network for new clients and solving any problem they might have whether wif the network or the computers.
Interact wif clients to solve issues and provide resolutions.