Software Quality Assurance Test Engineer Resume

SUMMARY

Highly skilled Quality Assurance and System Test Lead with over 10 years of experience, specializing in System Testing, Database Administration, and Software Development.
Advanced knowledge and expertise in all aspects of software development life cycle, including requirements analysis, design, development and production support.
Well - versed in creating test cases, test conditions and eliminating redundancy and duplications.
Proven record of maximizing productivity within critical time schedules, managing multiple assignments delivering high quality systems and exceeding client expectations.

AREA OF EXPERTISE

Back End Data Testing
Functionality and Regression Testing
GUI Testing
Performance and Scalability Optimization
Data Management
Troubleshooting and Debugging

PROFESSIONAL EXPERIENCE

Confidential

Software Quality Assurance Test Engineer

Responsibilities:

Manual Testing (Functional Testing, Integration Testing, System Testing, Regression Testing, Smoke Testing, Database Testing, Adhoc Testing. Application testing was performed in a Financial Oracle databse using: MicroSoft SQL, SQL Developer, SOAP UI, XML and API testing.
Managed cooperative relationships with developers and communicated with both technical and business clients; ensured all internal functional components were reviewed and documented
Automated feeds into single reporting database to allow business clients to summarize and drill down. Helped provide consistent data views across business client groups, address work flow and production issues and provided management controls
Automated MICR validations for customers that pay at KIOSK machines
Automate card authorizations prior to payments or signing up for auto payments to reduce customer investigation requests. Payment transactions rejected real-time if the card issuer did not authorize the card instead of rejecting later and having customer questioning the payment did not complete
Create common payment investigation process between wireless and wireline customers to provide common customer experience and allow customer service representatives to have a common process
Created common communication templates and triggers to customer to assist with more streamline acknowledgments on various payment transactions that occurred on their account such as payments, autopay setups, refunds, and investigations
Streamlined the Auto Pay process which reduced customer investigation requests by 33% in just initial 9 month rollout of enhanced features
Increased the number of investigations front line representatives can handle themselves by 70% saving 16K per month
Automatic refunds to increase profit margins by issuing refunds directly to banks instead of cutting paper checks
Contributed to high-reliability technology releases as a result of thorough testing, facilitating system security and confidentiality
Improved the documentation of QA testing practices to enhance repeatability, savings of both, time and money and encouraging testing standardization
Developed original test scripts and test cases using HP Quality Center covering business requirements and enhancements.
Give great detail to test plans/scripts and have a keen eye to rapidly discovering defects
Knowledge and experience with QTP/UFT testing.
Documented, tracked and reported defect statuses daily using HP Quality Center, CMIS and JIRA
Organized and executed functional and regression testing using batch jobs and Unix scripting and file processing
Formalized test data prior to start of unit, system and regression testing using MS SQL, XML and SOAP UI and data manipulation from database to database.
Functional Testing experience for Web, Mainframe and Windows Application Testing.
Software Development Life Cycle
Software Testing Life Cycle

Confidential

Software Engineer

Responsibilities:

Analyzed, designed, and coded new and enhanced code using Cobol, DB2 and JCL on mainframe application server
Developed test plans and assisted other team member test flows and test scripts
Monitored production releases and nightly batch processing to ensure all process flows were continuously operational
Documented and maintained all system defects and ensured resolution in a timely manner
Communicated daily with offshore colleagues for daily progress reports

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