Application Solutions Engineer Resume

SUMMARY

Middleware Administrator wif thirteen - year background in quality assurance and software technical support including four years experience in quality engineering at Confidential wif a strong background testing enterprise software in function, system and integrated solution test.
Strong ability leading teams to deliver high-quality software solutions.
Easily collaborate wif technical software support professionals, other technical support teams, customers, development, management and teh project office.
Experience wif test plans, acceptance criteria and person-month estimates for quality cycles along wif automated test environments driving reliability and scalability.
Skilled at working alongside developers to decipher complex defects in large-scale environments.
Great enthusiasm for new challenges. High energy level, trustworthy and a strong work ethic.

TECHNICAL SKILLS

Software General: Enterprise, J2EE and Java EE, Web Services

Application Software: WebSphere Application Server ND, WebSphere Process Server, Business Process Manager, Confidential Payment Suite, MQ Workflow, Tivoli Directory Server (LDAP), Tivoli Access Manager

Software Developing: Eclipse based IDE (Open Source, Confidential Based, BMC Based)

Programming Languages: C, Java, Perl and Shell Scripting

Operating Systems: AIX, Solaris, Linux (RedHat, SUSE), Microsoft Windows

Tools: Programs: Blade Logic Server Automation, Ticketing/Process Tools such as Remedy

Databases: Oracle, DB2, Microsoft SQL Server

PROFESSIONAL EXPERIENCE

Confidential

Application Solutions Engineer

Responsibilities:

Administration of WebSphere Application Server ND resources across multiple environments on AIX and Linux (RedHat)
Experience working wif teh networking and OS teams to set up load balancing and reverse proxy for high availability and fail over of applications in teh environment.

Confidential

Senior Middleware Engineer

Responsibilities:

Troubleshoot, diagnose and resolve problems affecting production systems
Administrate Middleware products running teh data center for live customer environments
Testing solutions to ensure high availability during failover scenarios.
Monitoring teh solutions in production wif CA Wily and CEM monitoring solution software

Confidential

Senior Middleware Engineer

Responsibilities:

Troubleshoot, diagnose and resolve problems affecting production systems (tuning heap sizes, data source connection pools, setting numbers for thread pools).
Install/Configure/Administrate Middleware products running teh data center for live customer environments (load balancing, configuring core groups, setting up SIB)
Testing solutions to ensure high availability during failover scenarios.

Confidential

Customer Support Technician II

Responsibilities:

Troubleshoot, diagnose and resolve problems affecting Confidential 's Business Process Management product lines in teh field.
Manage teh technical side of support for critical customer situations.
Collaborate wif account teams, teh project office and teh customer to meet mission-critical deadlines or manage customer complaints.

Confidential

Software Quality Assurance

Responsibilities:

Tested Tivoli Enterprise software, including teh Tivoli Management Framework and Enterprise Console.
Led execution on projects involving integration of several key Confidential products, including WebSphere, Crossworlds, MQ Workflow and Tivoli Monitoring. Teh projects integrated these products into real B2B solutions to ensure proper integration success for customer, solution environments in teh real world. Projects had Confidential VP visibility and required giving weekly status results to upper management.

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