SUMMARY:

• 18 years of experience in Software Quality Assurance with client - server, N-tier, web and mobile applications.
• Well versed in testing Internet, Intranet, API and n-tier applications with MS SQL database,
• Able to work independently and as a team member.
• Web UI Testing in IE, Google Chrome, Safari and Firefox browsers.
• Involved in test development and design, test execution, manual and automated testing.
• Created and executed test plans, test cases for various types of testing including black-box, white-box, integration, performance, backend, regression, functional, UI testing, negative, database, Browser compatibility testing and Load/Performance testing in different stages of Software Development Life Cycle.
• Experience with defect management using TFS and Quality Center.
• Employee of the Month for successfully redesigning, testing and deploying a VOIP E 9-1-1 Solution
• Experienced in Quality Assurance, Programming, Product and Deployment management.

TECHNICAL SKILLS:

Testing: Exploratory Testing, Manual Testing, Black Box Testing, Automated Testing, Functionality Testing, Smoke Testing, Regression Testing, System Testing, Load Testing, Stress Testing, Integration Testing, User Acceptance Testing, Ad-Hoc Testing, API Testing.

Testing Tools: Postman, Selenium, SoapUI, TestComplete, Quality Center, QTP, JMeter, Selenium, Commercial and in House Ticketing Systems and Defect Tracking Systems. Microsoft Visual Studio, Microsoft Team Foundation Server, Fiddler, SQL Query Analyzer and Profiler.

Operating Systems: Microsoft Windows, Microsoft Windows Server.

Database: Microsoft SQL Server.

Other: Microsoft Exchange Server, Microsoft Internet Information Services, Microsoft Virtual Server, Microsoft Office, DNS, TCP/IP, Citrix

PROFESSIONAL EXPERIENCE:

Senior Quality Assurance Analyst,

Confidential, Florida

Responsibilities:

• Introduced Automated Testing for Web and API Testing.
• Introduced Better Practices for Test Cases, Test plans and Scenario based testing.
• Introduced Standards for Defect Creation.
• Introduced Metrics.
• Created reusable test practices for applications.
• Introduced development walkthroughs.
• Reviewed business/functional requirements and developed Test Plans, Test Scenarios and Test cases.
• Introduced various tools and to QA including but not limited to Postman, Fiddler and SQL Query Analyzer.

Environment: Windows XP-10; SQL Server, .Net, Restful Services, Windows Services, Web Services, Visual Studio .

Test Engineer III,

Confidential,

Responsibilities:

• Lead Test Engineer dedicated to select Federal Clients.
• Reviewed business/functional requirements and developed Test Plans, Test Scenarios and Test cases.
• Introduced Better Practices for Deployments and Configurations of web based applications.
• Created reusable test practices for applications.
• Introduced Load and performance testing for web based applications.
• Introduced development walkthroughs.
• Introduced QA walkthroughs during release acceptance meetings.
• Verified and validated data flow through services to final locations including database and network locations.
• Proactively worked with developers to resolve client issues.
• Led several sessions on Microsoft tools and utilities for QA.
• Introduced release management including versioning and documentation for patches, configurations and configurations.

Environment: Windows XP-7; SQL Server QTP,

DYCOM Industries, Florida

Responsibilities:

• Reviewed business/functional requirements and technical specifications of the application and developed Test Plans, Test Scenarios and Test cases.
• Performed Manual Testing, Smoke Testing, Usability Testing, Integration Testing, Functional Testing, End to End Testing and Regression Testing for n-tier and web applications.
• Introduced developer walkthroughs for new releases.
• Developed, maintained, and executed test scripts and test cases for n-tier and web applications.
• Worked with development staff to create test harnesses and frameworks to separate services testing from UI testing and to include stress/load testing.
• Introduced iterative testing methodologies across tablet based, web and smart phone applications including windows and web services with Microsoft SQL Server backend.
• Updated standards and processes for test plan creation and maintenance.
• Implemented changes in QA reporting and notification procedures including acceptance and turnover notifications.
• Implemented Backlog review with Director of Programming to ensure resolution of all reported artifacts.
• Redefined Development deliverables for QA Turnover.
• Redefined QA guidelines for test case creation.
• Verified and validated data flow through services to final locations including database and network locations.
• QA lead for web performance testing to include authoring performance testing guidelines.
• Proactively worked with developers to resolve client issues
• QA representative to SDLC committee.
• Manager of Change Advisory Board overseeing all Change Requests for Production Environments.

Environment: Windows XP, 7; SQL Server ; XML, QTP, Quality Center 10, 11; .Net; SharePoint, Windows Services, Web services, Visual Studio 2010; Embedded Wireless Systems; iOS.

Confidential, New York,

Responsibilities:

• Developed, maintained, and executed test scripts.
• Introduced formal QA procedures for E 9-1-1 products including across client server and web based applications with Microsoft SQL Server backend.
• Acting Product and Programming Management for the development and release of a VOIP telephone location tracking application to provide correct Emergency Location Information.
• Redesigned client and server based deployment packages.
• Reviewed business/functional requirements and technical specifications of the application and developed Test Plans, Test Scenarios and Test cases.
• Performed Manual Testing, Smoke Testing, Usability Testing, Functional Testing, End to End Testing and Regression Testing.

Environment: Windows 2000-XP, 7; SQL Server ; Delphi. Open Source Defect Tracking software

Confidential, Colorado,

Responsibilities:

• Implemented regression, functional, compatibility, load and stress testing for over fifteen applications and integrations including client server, n-tier and web based applications.
• Designed and implemented test plans and test cases for all applications and integrations.
• Implemented automated testing for all applications utilizing TestComplete.
• Managed one local QA resource and nine off shore quality assurance engineers in Lithuania which included hiring,, resource allocation, scheduling and budgeting (300k).
• Provided Tier Two and Tier Three support to internal and external personnel.
• Mentored and trained support and QA personnel.
• Proactively worked with support and developers to resolve client issues.
• Trained internal staff on new functionality and troubleshooting procedures.
• Collaborated with technical writers to ensure all documentation was accurate and updated as necessary.
• Performed all major client installs and upgrades including but not limited to Federal, State and Local government agencies, insurance companies, non-profit and quasi-governmental organizations across the US and in Latin America.
• Instituted new standards for QA and client environments.
• Enforced new standards for testing against Microsoft hot fixes, updates, service packs and new operating systems.
• Assumed responsibilities from both the Director of Product Management and the Vice President of Software.
• Developed new standards for install and upgrade process and procedures.
• Implemented a consolidated server and client install.

Environment: Windows 2000-7; SQL Server 7-200; XML, .Net; Windows Services, Web services, In house Defect Management Software; TestComplete