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Billing Operations Analyst / Uat Resume

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Rocklin, CA

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SUMMARY:

Top - performing senior professional with a successful history applying Quality Assurance methodologies to a variety of clients in multiple industries.

AREAS OF EXPERTISE:

  • Adept at black box testing of web-based, stand-alone software, server, cloud, SaaS, and mobile applications.
  • Strong record of of creating and maintaining test plans, test cases, and regression tests in Agile/Scrum and Waterfall environments.
  • Excellent communicator with the innate ability to manage multiple projects with competing deadlines .

TECHNICAL PROFICIENCIES:

Practical: Test Plans, Test Cases, Test Scripts, Test Data, Mentoring SQA Staff, Manual/Automated Testing, White/Black Box, Regression Tests, Functional Tests, System Tests, Unit Tests, Integration Tests, UAT, SQA Best Practices, IVR Testing, Release Notes, Documentation

Applications: Java, Web, PowerBuilder

Technical: JIRA, Confluence, QAComplete, Bugzilla, Quality Center, SQL, Putty, Mantis, TOAD, Oracle, Sybase, Rational Test Suite, Rational ClearQuest, Rational ClearCase, Rational TestManager, RUP, Unix, Windows, MS Visio, MS Office, MS Word, MS Excel, MS Outlook, MS Project, PM Principles, C, C++, Mainframe, COBOL, Dyl280, SAS, JCL

PROFESSIONAL EXPERIENCE:

Confidential, Rocklin, CA

Billing Operations Analyst / UAT

Responsibilities:

  • Analyze data, investigate issues, and collect information on insurance policies to ensure accuracy of the billing system.
  • Provide senior leadership with project updates, statistical data, and daily operations.
  • Perform UAT tests on changes to the billing software.
  • Recognized for employing effective troubleshooting to resolve issues quickly and efficiently.

Tools: JIRA, Confluence, QAComplete, Bugzilla, Agile, SCRUM, MS Office.

Confidential

Translator & Partner

Responsibilities:

  • Offer Portuguese-to-English and English-to-Portuguese translation services to a variety of clients. Interpret written and electronic documents and data.

Confidential

Project Consultant

Responsibilities:

  • Led a team of vendors, to replace a legacy billing system comprised of 25 projects.
  • Executed system tests in collaboration with the vendor, ensuring adherence to test plans and documented business requirements.
  • Supervised the Test Management Office (TMO) group, delegating tasks and overseeing daily operations.
  • Successfully completed the project on time and budget, with no service interruptions.

Tools: Application Lifecycle Management (ALM), SharePoint, Quality Center.

Confidential

Senior Project Analyst

Responsibilities:

  • Executed testing, configuration, and implementation of web-based software for a large mobile phone organization.
  • Planned and scheduled all software testing, writing test plans, identifying test cases, developing and executing test scripts, and recording and validating bug fixes.
  • Configured business rules within the software.
  • Collaborated on system configuration, documentation, testing, and test evidence creation.
  • Provided updates to key stakeholders.
  • Acknowledged for working successfully with short turnaround times and no oversight in a dynamic environment.
  • Appointed lead in the UAT and Integrated Testing at a customer site.
  • Developed test cases and Document Evidence Tests (DETs) for the co-billing and Value-Added Services (VAS) for cell phone companies.

Tools: Linux, Putty, Mantis, PL/SQL Developer.

Confidential, Roseville, CA

Senior QA Analyst

Responsibilities:

  • Led and mentored a group of 4 junior QA analysts in testing complex web-based software for a large electrical utilities company utilizing agile methodologies.
  • Developed all software testing activities and provided insight to design consideration, mockup analysis, and document review.
  • Created end-to-end test cases and use cases for client use during .

Tools: Agile, SCRUM, UNIX, SQL, MS SQL Server Management.

Confidential, Rocklin, CA

Billing Analyst

Responsibilities:

  • Maintain accuracy of billing system, analyze data, investigate issues, and collect information on insurance policies.

Confidential, Sacramento, CA

Senior Software Quality Assurance

Responsibilities:

  • Oversaw and managed all testing, preparing test plans, identifying test cases, developing and executing test scripts, and preparing documentation for test results and release notes.
  • Worked cross-functionally with multiple teams to understand project requirements.
  • Managed the traceability and relationship between the requirements stored in Rational RequisitePro and the test plans, test cases and designs stored in Rational Test Manager.
  • Created and implemented best practices guidelines in an SQA Employee Handbook.
  • Developed end-to-end testing of IVR deployment for the California Highway Information Network (CHIN).
  • Setup the administration and licensing of emission stations, creating a database to house testing data.
  • Developed custom solutions using multi-tier architecture to sell hunting and fishing licenses

Tools: Rational Test Suite, SQL, TOAD, Oracle, UNIX.

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