Quality Assurance Analyst Resume

SUMMARY:

User Acceptance Testing Analyst with Private and Corporate financial service solutions tailored to the individual.
Confidential Technology Analyst for the Impress Solutions.
Confidential offers a web - based printing solution to their commercial office product customers
Experienced Project Manager with expertise in customer relationship management, product testing, delivery of Customer Training and Support. Pre-and Post-sales
8 years’ experience manual testing of software based upon written requirements and developer’s demonstrations
8 years’ experience creating customer specific user documentation with Word, PowerPoint and SnagIt
11 years’ experience project management and customer support via WebEx, email and teleconference

EXPERIENCE:

Quality Assurance Analyst

Confidential

Responsibilities:

Manual Testing of proprietary software that assists customers to purchase data to more accurately market to their target audiences - software written in C++ and used on Google Chrome
Writing Test Scenarios based upon developer's demonstration of functionality. Tests written in Excel, Word and or Practitest
Confirming user interface displayed and behaved as expected
Confirming new functionality returned the expected results
1st level support Solutions Desk

Quality Assurance Analyst

Confidential

Responsibilities:

Manual Testing of proprietary software that assists customers to more accurately market to their target audiences - software written in C++ and used on Google Chrome
Writing Test Scenarios based upon developer's demonstration of functionality. Tests written in Excel, Word and/or Practitest
Confirming user interface displayed and behaved as expected
Confirming new functionality returned the expected results
Created on line User Guide documentation in ScreenStepsLive as well as internal release notes

User Acceptance Testing Analyst

Confidential

Responsibilities:

Confirming user interface displayed as expected
Reports generated in the correct format as expected
Test cases written in HP Quality Center based upon written requirements from Business Owner

Technology Specialist

Confidential

Responsibilities:

Project Lead and Technology Specialist assisting Fortune 500 customers with online shopping application to order print in an Confidential store as well as office supplies
Responsibilities included but not limited to
Providing customer access to Confidential online print ordering application
Created templates for ordering of Production Ready Products
Testing web access as well as customer’s uploaded templates
Provided Sales & Customer Training
Feature Testing - Created Information Sheets for specific Work flows and features
Supported Office Max IT - Overall System Debug and Testing. Documented Bugs

National eCommerce Coordinator

Confidential

Responsibilities:

Responsibilities included but were not limited to supporting Confidential online shopping application
Coordinate corporate communication to eCommerce Field Representatives
Creating user documentation for field associates
Providing training to field associates and customers
Sales and Customer support for online shopping application issues