SUMMARY

• Over 12 years of total IT experience wif considerable amount of exposure on IT Infrastructure and Testing projects.
• Managed a medium to large size team as an IT production support specialists for Enterprise Monitoring and capacity planning tasks.
• Managing teh daily operation of business applications through monitoring activities.
• Provides leadership, mentoring, and technical guidance to teh onshore support team members.
• Leads problem determination and resolution efforts of complex production support issues and ensures proper escalation procedures are executed.
• Coordinate wif teh developers, testing team and release manager to ensure proper execution and production validation of tasks done before deployment.
• Getting into teh details and being hands - on resolving teh issues and analyzing root causes and providing incident reports to internal and external clients’ stakeholders as needed.
• Document and own Standard Operating Procedures for different IT processes.
• Working on Shell Programming and Perl scripting to automate teh manual task for process improvement.
• Proficient in UNIX, Linux, Sun Solaris, AIX and HP platforms and system Maintenance.
• Experience in Production Support of multiple applications in different platforms.
• Works on enterprise monitoring and operation tools support on capacity management.
• Work on BMC Remedy, HP QC, IBM TDP, JIRA, GSM, SPARKS, GNATs for tracking issues.
• Works in a group or individually according to teh job requirements.
• Interactive and fast enough to learn new technologies and tools.
• Lead teh team to motivate and direct a workgroup for successful operations.
• Good communication skill wif end user and project group.

PROFESSIONAL EXPERIENCE

Confidential

Environment: ALM QC, IBM TDP, BMC Remedy, Confidential &T Tools, Windows, Red Hat Linux.

Responsibilities:

• Regular Interaction wif teh key stakeholders to resolve Issue/ Bottlenecks.
• Analysis of Business Requirements and taking full ownership to baseline teh same
• Liaison wif teh Development Team/ Leads for all major milestones
• Co-ordinate wif Client SME’s to resolve issues and timely escalation of teh same
• Regular update on all key happenings in teh project / account wif Project Sponsor and Strategy Lead.
• Coordinate meetings discussions wif onsite-offshore team to resolve issues/ conflicts
• Create teh scope of Automation and Other Non-Functional Testing as Client Value Adds
• Assist teh PM wif all Strategic planning and discussions
• Prepare monthly Quality Metrics and track Productivity of teh project team
• Knowledge of all Internal and External Stakeholders of teh Project and teh governance model
• Review and Coordinate all Deliverables and Reports from Offshore
• Coordinate teh development of Tools and Reusable components to increase productivity
• Review Project Scope
• Review Test cases/Scenario/Data -Walkthrough from Test architect
• Review Contact list and escalation list
• Review E2E Defects Management.
• Manage escalation process & SLA
• Preparation for daily status calls
• Technical analysis of defects in Defect chat rooms
• Support SQA in sharing/reviewing QC defects
• Sharing Lesson Learnt/Best practices by DMs every week wif internal Team and Management.

Confidential

Operations Manager

Environment: UNIX, Linux, Shell script, BMC Remedy 8.1 and HP TeMIP, SQL Server 2012

Responsibilities:

• Managed Services which covers L1, L2 & L3 support of TeMIP& Remedy system.
• SLA and KPI compliance report shall be submitted / presented to internal/external stakeholders.
• BMC monitoring tool (Nagios, BPPM) used to monitor teh infrastructure and application.
• End-to-end Performance Review Improvement Areas.
• Ongoing issues & Escalations(Tracker) Program Performance Review Planned Work Status
• Daily review wif teh support team on tickets, changes, projects and challenges.
• Generate daily/weekly/monthly/quarterly Preventive Maintenance reports in an agreed format wif Confidential (client).
• Expertise in developing close relationships wif teams of IT Service Management professionals providing 24x7 customer service, delivery, monitoring and maintenance for IT infrastructure,
• Have excellence in handling incidents and providing incident resolution progress / status reports as required to diverse stakeholders and providers as L1/L2 support team.
• Functional/Hierarchal escalation, work-around implementation and documentation per ITIL Framework best practices.
• Have managed multiple ongoing and conflicting issues.
• Have a drive to collaborate wif customers, vendors, subject-matter experts and other cross-functional teams to analyze process flow and to develop, publish and maintain comprehensive noledge bases of standard operating procedures, processes and policy documents for IT Service Management.
• Have managed a team of 10+ team members sitting Confidential different locations.
• Mentor and take initiatives in training teh team members wherever they are lagging.

Confidential

Environment: UNIX, Linux, Sun Solaris, AIX Server, BMC Best1 and BCO, IBM Tivoli, Shell Programming, Oracle, GSM and ETL.

Responsibilities:

• BMC Best/1 9.0.00 Upgrade over 3000+ unix/Linux/windows servers for performance monitoring
• Monitoring data Collection for 2000+ nodes in production and 1200 nodes in dev environment.
• Checking for active collections for those nodes
• Checking for data on console repository for all those nodes
• Transferring data from individual nodes to teh console server through manager run
• Find what domain a system is in for a particular node.
• Add/ Remove Windows Server in BMC tool for performance monitoring
• Add/ Remove UNIX Server in BMC tool for performance monitoring
• Best1 socket count through GSM configuration item for licensing.
• Manual Repopulation script for Bmc2stl0-Bmc0stl0
• Plan, schedule and coordinate release activities related to application roadmap.
• Proactively manage SLA/SLO for vendor requirements
• Generate effective change/ release process through GSM tool,
• Ensuring consistent delivery of service in accordance to service description
• Building test plan and managing integrated QA testing.
• Prod and Stage daily DB Cleanup task
• Status check for perceiver services along wif failed nodes associated wif it.
• Monitoring Surveyor through windows service
• Working on BCO alert/data missing issue using ETL engine.
• Open change against CSE Logical
• Work on INC/SRQ for perceiver/surveyor/data transfer/data collection issues
• Open INC/SRQ against UTS/Info-Sec/WSTS for multiple issues
• Work wif Smart data team for smart database issue
• Working wif Vendor BMC Support for tools related issue,
• Closely worked and support to Capacity Planning team.
• Mentoring 8-12 internal team members and manage client expectation.
• Automate all manual tasks performed in teh project.

Confidential

Environment: UNIX, AIX Server, ETL Abinitio(GDE 3.0.5.1), SFTP, Shell ProgrammingQuality Center, Oracle, DB2, Hadoop and SAS dataset, Clear Quest

Responsibilities:

• Interact wif teh development team to understand requirements, acceptance criteria, etc for all teh rollouts
• Creation of test scenarios / test cases, execution functional and Regression test
• Defect reporting and tracking
• Preparation of Test Plan/ Strategy and control of teh same
• Create/ Update DSR/ WSR and all Issue Resolution using root cause analysis
• Mentor teh team and guide them wif all technical and domain aspects, provide Go-No Go decisions
• Total Ownership of teh Project/ Module for which responsible for and teh Quality of Deliverables

Confidential

Environment: U NIX, Sun Solaris and AIX Server, ASSET, Ultra Edit, SFTP, Clear Case, DB2, Oracle, Test Director, Connect: Direct, Control-M, ETL Abinitio, Shell Programming, Quality Center.

Responsibilities:

• Manually generates maturation activation file depending on teh member’s subscription wif run ID.
• Execute teh graph to subscription file move, AUTH and POST file transfer from VISOR AI to Falcon.
• Execute multiples graph for maturation, scoring, report generate and transfer files.
• House Keeping tasks by using graphs.
• Close working wif Development team.
• Generates transactions using rules through UltraEdit for posting and ASSET tools for Auth files to feeding into Falcon Application.
• Grab teh report and coordinate wif UAT team for next step testing.
• Raise and handle teh defect under Quality Centre (QC) tan tracking and closure.

Confidential

Environment: UNIX, Shell Scripts, DB2, BMC Remedy, Shell Script, PL/SQL, HTML, XML, Web Sphere, DB2, BMC Remedy, Operating Systems: Windows Server 2003

Responsibilities:

• Check historical data periodically for monitoring purpose.
• Open change request if needed
• Generate deployment document and arrange meeting activity.
• Coordinate wif different team for resolution.
• Monitoring teh application and support production related issue.
• Make deployment plan.
• Attend conference call when any severity level issue arises.
• Raise incident/change in BMC remedy.
• Monitoring teh traffic is into teh Confidential application server.
• Make teh conference call invite people from different group for joining.
• Prepare teh deployment plan during teh maintenance window.
• Raise teh incident and change request through bug tracking tool BMC remedy.

Confidential

Environment: Linux, Unix, Solaris, Win NT, Shell Scripts, Tcl, Perl, C, C++, Verilog, VHDL, (Verilog Analyzer )

Responsibilities:

• Makefile supports in source for different platforms
• Developing Central Repository of Test cases (VHDL/Verilog/mixed)
• Cheetah (Verilog Analyzer ), Jaguar ( VHDL Analyzer ), MVV ( Mixed Verilog VHDL Analyzer ), Concorde ( RTL Compiler ) NOM ( NetList Object Model),
• Planning and supervising Build andRelease Engineering team , Application engineering team .
• Scripting ( Shell, Perl ) of EDA Tools in different platforms.
• Building teh binary and library using Makefile.
• Porting Interra EDA tools in different platform for different compiler support.
• Conducting regression, performance and other QA test for EDA tools.
• Running regression on customer provided tools.
• Purify and Pure coverage support in source code for EDA tools
• Preparing ports/platform compatibility matrix for EDA tools.
• Cron job settings for nightly regression test.
• Checking up licensing for EDA tools and customer tools.
• CVS (a version tracking tools) maintenance.

Confidential

Environment: ArcGIS9(Arc Info Work Station, ArcSDE, Arc View, Arc Edit), Oracle 8.

Responsibilities:

• To map Heritage Structures and attached wif database using ARC GIS package Arc GIS9 (ESRI, USA)
• Locate teh structure using GPRS.
• Updated to MHRD through presentation. Delegate on conference Confidential IIT to awareness for dis project.
• Analyze and fix network data model
• Geocode teh existing network data and make data ready for routing
• Train users how to edit network data in Arc SDE (multiuser geodatabase) environment
• Upload teh data to Arc GIS server database.