SUMMARY

• Experienced with Quality Assurance/Quality Control, Project Management, Release Management and Information Systems.
• Experience in delivering enterprise software using Agile methodologies.
• Expert knowledge of test processes and methodologies including design for test and automated test.
• Recognized expert, consultant and ASTQB/ISTQB Foundation as Certified Tester (CTFL).
• Led and directed organizations of 30+ QA and IT professionals including remote, off - shore and contracted resource teams.
• Manage test plans for multiple Enterprise level applications/owners, development teams, while reporting to PMO with differing timelines and requirements, following overall testing strategy and methodology.
• Tools included HP/Mercury Tools (QC, QTP, and Load Runner), Atlassian products (Jira, Confluence, Stash etc.), TestNG, SoapUI , iTKO Lisa, Test Complete, SilkTest, Rational Automation Suite, Selenium, and many open source tools.
• Experience testing application software applications on Web, Android and iOS mobile devices.

PROFESSIONAL EXPERIENCE

Confidential

PRINCIPAL/LEAD QA TEST AUTOMATION ENGINEER

Responsibilities:

• Lead several QA projects and QA staff to ensure that specifications are met on time and within budget
• Review and Analysis of Functional Specifications and/or related documentation
• Establish testing policies, procedures and prioritization of testing assignments
• Develop test plans, encompassing unit, system, integration, functional, performance, regression, and user acceptance testing.
• Responsible for evaluating all discovered and entered defects found during testing
• Member of and lead for the QA automation testing teams charged with creating both functional teat automation and performance testing scripts.
• Coordinate all quality assurance tasks across various areas of responsibility, on multiple technology platforms
• Manage and administer Jira (including Confluence, Zephyr and Stash)for project management in
• Develop and execute complex automated test scripts using Selenium, Groovy, SoapUI, and JUNIT
• Identify and deploy testing tools to maintain alignment with industry trends and testing best practices
• Work closely with product owners and developers during the design and development stages to understand requirements and create tests.
• Develop and publish quality metrics and conducts periodic process and system audits; prepares and communicates audit reports.

Confidential

SOFTWARE QA TEAM LEAD/MANAGER

Responsibilities:

• Develop test strategies, test plans, and test schedules for new projects and software release for Confidential ’s Speech Analytics products.
• Use Jira, Confluence and test add-ons
• Recruit, interview and hire new Software QA engineers.
• Direct tasks included managing several scrum teams, defining/sizing stories and acceptance criteria, promoting test driven development, driving execution and deliverables
• Assist developers and QA engineers in the ownership, creation and consumption of automated tests as needed
• Extensive Manual test all aspects of the Confidential application on all platforms(Desktop, Mobile and WEB Portal)
• Manage and work with QA automation and performance testing teams to create automation and performance testing framework
• Ability to work cross-functionally to understand product goals and direction and set realistic expectations for the team and management.
• Work with end users and BA’s to implement and execute UAT in client environments
• Develop plans to meet short-term objectives

Confidential

Sr. QA MANAGER

Responsibilities:

• Perform manual test for client’s mobile software applications developed for Android and iOS mobile devices.
• Increase the automation footprint using QTP and open source tools.
• Define test strategy, tools and process for quality assurance . (Functional, End-to-End workflow tests)
• Development and execution of complex automated test scripts which readily and clearly identify variations from expected results
• Establishes and maintains program communications to client, vendors and company executives.
• Responsible for technical the guidance and leadership for a group of 7-14 Software QA engineers .
• Recognize areas of improvement in the quality process and drive solutions to improve those areas.

Confidential

SOFTWARE QA MANAGER

Responsibilities:

• Work with both client and IT management to establish consistent requirements gathering and implement standard test methodology
• Responsible for designing and implementing QA/Test best practices in SCRUM environment using proven quality assurance techniques, test automation, white and black box testing,
• Insure adherence to Release management processes rules using Visual Studio with SharePoint for overall project team communication and collaboration.
• Developed, created and implemented test plans company formats and templates to improve final product.
• Perform hands on testing for each release, creating test plans, test cases and automation using QTP.
• Implemented and Administer Team Foundation Server (TFS) to track development burn down rates, user stories, analyze and track quality assurance metrics.
• Use QTP for automation, design framework, and lead implementation of same.
• Application is multi-tier application including Web front end, SQL server database, and built using .NET
• Responsible for design and adoption of company, department/ team policies, Standard operating procedures (SoPs) including Agile and SCRUM quality management methods and tools.
• Insure production release support and provide auditable process map insuring compliance with industry and governmental requirements.
• Responsible for Functional Testing, Integration, Regression, Performance, and UAT test programs for Web Portal, mobile version of application developed on Android and/or iOS mobile devices.
• Also responsible to insure that users have good understanding of new or changed functionality prior to UAT.
• Displayed excellent analytical ability, consultative and communication skills, and ability to work effectively with business, outside client and IT management and staff.

Confidential

SOFTWARE QA MANAGER

Responsibilities:

• Devise and implement Application Quality Index (AQI) to track quality matrices throughout course of Software Testing Life Cycle (STLC) for Commercial Market Property and Casualty insurance segment.
• Insure that all aspects of the WEB based, Mobile (Android and iOS) and Hosted application work correctly.
• Manage and lead team of 35 experienced Quality & Test Engineers using a mixed onsite, remote, and offshore model.
• Lead automation team using QTP (Rating application testing), iTKO Lisa (DB simulation) to increase automation footprint across multiple organizations.
• Use Selenium for cross browser testing, Load Runner for end to end performance testing

Confidential

SOFTWARE QA MANAGER

Responsibilities:

• Architect and Manage/lead Quality Assurance/Test initiatives to comply with corporate and Sarbanes Oxley standards.
• Strategic planning, enhancing and reinforcing defect tracking best practices, development/vendor interface/ negotiation, and rapid issue resolution and/or escalation.
• Personnel recruitment and retention, mentoring team members and assisting as Subject Matter Expert to enhance overall knowledge of team.
• Manage team of on-site and remote/offshore test analysts with various degrees of experience and business backgrounds.
• Liaison between key stakeholders, executive management and Application Development Team on scheduling/planning upcoming releases.
• Planning and managing implementation of Team Foundation Server (TFS) for Bug Tracking, Requirements and task burn down.
• Coordinate with multiple worldwide location to conduct Functional, Integration, Regression, Performance and User Acceptance Testing (UAT) for Oracle e-business suite for TJX
• Estimate initiative time and cost requirements, handle resource planning and execution strategies.

Confidential

Quality Assurance DELIVERLY mANAGER - Testing Services PRACTICE

Responsibilities:

• Quality Assurance Process and Project Management making recommendations on strategic QA processes, planning, building and sustaining strong quality engineering programs and departments
• Clients have included major Logistics, Life Sciences, Retail/ ecommerce, Publishing, Financial Services, and Banking, and Software Development firms
• Total accountability for delivery and future growth of engagement, including budgeting, project plan, forecasting, program milestones, and cost tracking.
• Create all Test schedules; participate in Test Case Design, Creation and Execution.
• Establish, implement, and manage multiple QA Test Teams for mobile applications running on Android and iOS mobile devices.
• Direct, mentor and assess technical resources, providing guidance and writing all performance evaluations for teams up to 30 members’ onsite and up to 10 off-shore.
• Source, interview and process associates for both on site and offshore roles
• Manage career development of all associates to insure technical growth and retention.
• Manage large-scale implementations of Team Foundation Server (TFS), QTP, HP Quality Center Load Runner and other tools defined by client engagement.
• Prepare and analyze enterprise-level Request for Proposals (RFPs) for consulting initiatives as well as client advocate with external software vendors.

Confidential

QA manager/ Senior Software Engineer

Responsibilities:

• Project Manager and Senior Engineer in QA Test of Power Path Products on both Windows Cluster Server 2003 R2 and Linux.
• Implement and manage Quality Center (QC) as defect tracker and later integrate with QTP automation
• Project Manager and Lead Engineer on QA Test team for next generation Centera Console

Confidential

Test Delivery Manager AND INFRASTRUCTURE Manager

Responsibilities:

• Design, configuration and planning of IT Environments, including installation, support, and SLA with vendors for US operation.
• Insure data migration and records are not lost by creating test cases for validate transactions.
• Lead all aspects and responsible for overall Project management for testing.
• Tasks included Staffing, test planning and execution of test cases.

Confidential

Director, Software Quality

Responsibilities:

• Extensive use of Mercury Quality Center (QC) with QTP and Load Runner (performance)
• Design and develop path to achieving CMMi level processes for QA organization.
• This role reports into Senior Vice President of Technical Operations and is key senior position.
• Involves management of multiple software quality group Managers and leads across matrixed 25+ person global QA group working in web environment.
• Required Project Managing of several concurrent project streams.
• Position is also focal point for management of several offshore, 3rd party relationships including locations in India, Europe, and Malaysia.
• Development and testing is done using .NET, ASP, Visual Basic, in addition to other associated tools and WEB technologies
• Team was also tasked with developing, testing and implementing hot fixes and service packs.

Confidential

Director, Software QA

Responsibilities:

• Responsible for Test lab of over 30 different Storage and system devices.
• Responsible for overall Project Management for all development and test efforts
• Extensive use of Linux and Windows
• Automation and performance testing done using open source tools

Confidential

SQA Manager

Responsibilities:

• Worked for High Ground Systems in Marlboro, MA and then merged to SUN
• Responsible for establishing Software Quality Assurance organization reporting to Director of Engineering.

Confidential

SQA SW ENGINEER

Responsibilities:

• Various roles starting with Test Technician to SR Project technician