PROFESSIONAL SYNOPSIS:

• Over 8 years of experience in Software Quality Assurance & Project Management with thorough knowledge of Functional, System, Automation, Regression Testing Methodologies
• Experience in user Requirements Analysis Feasibility Study & Effort Estimation; Proficient with design, development, review and execution of QA Test Plans and Test Strategies for both Automated and Manual Testing
• Actively participated in all the stages of software development and possess a good knowledge on SDLC concepts, software testing methodologies, Agile methodology
• Actively involved in testing the dot release of Siebel CRM 8.1,8.1.1, 8.2
• Lead the testing effort for Customer Fix implementation
• Create and maintain project schedules through project plans in MPP. Working knowledge of effort estimation in terms of schedule, milestones &resource allocation (Task level & project level)
• Daily & Weekly Status tracking & reporting to QA management
• Skilled in organizing and handling technical presentations
• Swift learner and outstanding team player, aptitude to meet taut deadlines and work under pressure
• Good interpersonal skills, unswerving, result oriented, hard working with a quest and fervor to find out new technologies and embark on challenging tasks
• Mentored new team members and provided on key skills

TECHNICAL SKILLS SUMMARY:

Line of Business: CRM/Siebel Vertical/Life Sciences, Call center, Siebel Remote, Siebel Handheld, Siebel Open UI, Siebel Core Calendar (Versions 7.8, 8.0, 8.1, 8.1.1, 8.2, 8.2.1)

ERP/J D Edwards: Enterprise One, Order Fulfillment Processing (OFP), Sales Order Entry (SOE), User Acceptance Testing for Business Intelligence (BI).

ERP/PeopleSoft: EAI, Regression Testing SCM version 9.0, Oracle E - Business Suite.

Testing Tools: Siebel eBiz, Siebel tools, Bug DB, Oracle/ PeopleSoft, Mercury Quality Center(QTP 10), SOAP UI 4.0,Oracle Automation Tool(OATs)

RDBMS: Oracle 10g, SQL Server 2005, MY SQL

Technical Skills: QA Testing/Modeling/Defect Tracking

Project Management Skills: Project Planning, scheduling, reporting, estimation & risk analysis.

Key Skills: Siebel CRM OnPremise (Versions 7.8, 8.0, 8.1, 8.1.1, 8.2, 8.2.1), OATS(Oracle Automation Tool)

Expertise: SiebelLife Sciences, Call center, Siebel Remote, Siebel Handheld, Siebel Open UI, Siebel Core Calendar, Oracle EBS.

PROFESSIONAL EXPERIENCE:

Confidential, San Jose, CA

Senior Quality Analyst Coordinator

Responsibilities:

• Involving in creating detailed, comprehensive and well-structured test plans and test cases
• Design, develop and execute automation scripts using open source tools.
• Maintain Automation script and Test scripts at par with the changing technology.
• Estimating, prioritizing, planning and coordinating testing activities.
• Develop and apply testing processes for new and existing products to meet client needs
• Track quality assurance metrics, like defect densities and open defect counts.
• Involve in the off shore team and co-ordinate the offshore team activities
• Involve in performing thorough regression testing when bugs are resolved.
• Support client team with user acceptance testing.
• Involve in assessment of implementation against the requirements and design.
• Interacting with the client and onshore team for delivering quality product.
• Involve in maintaining and testing of Mobile Device solution for the client.
• Involved is supporting User Acceptance Testing for Client.
• Worked with release team to maintain different versions of Mobile Solution and Test the Mobile build versions.

Confidential, Santa Clara, CA

Senior Quality Analyst

Responsibilities:

• Responsible for creating automation scripts using OATS.
• Verifying and creating manual test scripts of Oracle E-business Suite
• Created TestPlan for the end to end flow of Oracle ERP implemented at client site.
• Based on the E2E modules created automation scripts using OATS
• Work with Engineering and QA team to optimize the script coverage
• Setting up environment from the scratch to create open scripts
• Regression test the fix and sign off on the deliverables
• Run the scripts and provide results to the client
• Train team members and assist with answering questions that come up during testing lifecycle.

Confidential

Senior Quality Analyst

Responsibilities:

• Responsible for customer fixes; testing of Life Sciences module in Siebel (all versions).
• Acknowledge receipt of customer reported issues
• Gap analysis and triaging the scope of the reported issues
• Work with Engineering and Product Management to reach resolutions
• Regression test the fix and sign off on the deliverables
• Manage defect life cycle and assignment of tasks within the team
• Train team members and assist with answering questions that come up during testing lifecycle.
• Responsible for all the dot releases testing of Life Sciences module in Siebel(all versions)
• Responsible for Mainline Testing of Siebel versions 8.2,8.2.1(Denver, Kirkwood)
• Performed a complete functional coverage for Life sciences area during the main release
• Worked with Product Management to resolve P0 issues
• Performed Regression testing and Regression analysis through different phases of release
• Created Coverage Matrix to perform testing for all browser, platform, DB combinations
• Responsible for mobile client testing for Handheld devices.
• Took on the role of SME from the devices including iPad and HTC (OS: Windows Mobile, version 5 and 6)
• Responsible for installation testing
• Tested enhancements and new features introduced
• Responsible for Remote/disconnected client testing of vertical - Life Sciences (all versions)
• Responsible for the partner resources on the domain & functionality
• Responsible for status tracking and reporting
• Responsible for developing Project Plan, identify milestones, prepare test strategy, assign resources based on their skills, maintain & report testing metrics - defects, executions, etc to QA Management
• Responsible for environment set-up and configuration Siebel tools for configurations & deployment of the project
• Responsible for functional verification & validation of bugs
• Responsible for creating test scripts and validating using QTP 10

Confidential

Senior Quality Analyst

Responsibilities:

• Develop Project Plan, identify milestones, prepare test strategy, assign resources based on their skills, maintain & report testing metrics - defects, executions, etc to QA Management
• Web services testing for various supported modules by SOAP requests based on the WSDL
• Reporting and tracking defects to closure through Bug DB
• Projecting and analyzing the future defect trend based on the existing d Confidential
• Responsible for creating Test Plans
• Responsible for environment set-up and configuration Siebel tools for configurations & deployment of the project
• Report issues, risks, status to the Product Management, Program Management, QA Management & Development team
• Functional verification & validation
• Train the new partner resources on the domain & functionality
• Responsible for developing the regression suite for existing functionality
• Worked with Product Management to study the cross-functional impact of Siebel Remote and iSales

Confidential

Senior Quality Analyst

Responsibilities:

• Analyzing the risk for the new development and understanding the requirement
• Creating new test plans, testing scope for the new project
• Creating Coverage matrix for different browser and platform
• Responsible for creating QTP Scripts for core area calendar
• Reporting and tracking defects to closure through Bug DB
• Exploring new functional issues with different OS client combinations
• Provided Cross-functional to the new team
• Responsible for performing the end to end functional testing after each upgrade
• Responsible for driving the QA status tracking and reporting on scrum calls
• Report issues, risks, status to the Product Management, Program Management, QA Management & Development team

Confidential

Quality Analyst

Responsibilities:

• Work with the SCM team in regression testing for the PeopleSoft SCM release 9.0
• Participated in finding gaps of the release for SCM
• Report issues, risks, status to the Product Management, Program Management, QA Management & Development team
• Responsible for post-production support
• Attended User Interphase on behalf of the team and trained the team for cross-functional testing
• Responsible for creating test cases and maintain the new scripts in PeopleSoft portal
• Responsible for working with automation team to create new scripts

Confidential

Quality Analyst

Responsibilities:

• Involved in Manual and Functional testing of all the Confidential product lines
• Review of all Customer Cases and participate in Triage meeting with Confidential and product strategy
• Conducted Process Control Audit drills as Internal auditor
• Conducted functional s
• Gained Functional knowledge in system code 42 and 41
• Participated in User Acceptance testing for Business Intelligence Team
• Responsible for the sustenance of Sale Order Processing(SOP) module
• Responsible for working with cross-functional teams in case of new enhancements
• Performed regression testing for release 9.0
• Responsible for SOP module for new resources
• Responsible for giving functional s to Automation team
• Responsible for driving the customer fixes to delivery

Confidential

Technical Support Analyst

Responsibilities:

• Provided technical support to HP customers with Confidential and Confidential Presario desktop computers.
• Receive and respond to incoming calls regarding PC and/or hardware problems.
• Perform analysis, diagnosis, and provide resolution to PC problems for a variety of end-users, and recommend and implement corrective hardware solutions, including off-site repair as needed
• Worked with end-users to identify and deliver required PC service levels.
• Have knowledge of motherboard and I/O cards and their interaction with each other in various types of computer hardware installations.
• Able to perform computer and communications error diagnostics through the use of hardware and/or software, and provide analysis and repair.
• Accurately document instances of hardware failure, repair, installation, and removal.
• Conduct research on computer products in support of PC procurement and development efforts. Evaluate and recommend hardware products for purchase

Confidential

Technical Support Analyst

Responsibilities:

• Supporting the customers with their queries related to connection and products of Confidential.
• Achieved milestones by not only meeting but exceeding the expectation with respect to the scoring parameters consistently for not just self but with the complete team
• Participated in the COPC audit conducted in the company
• In a short period of time was given a point of contact position in the team. This made me serve as a point of Escalation for consultants to assist and address any Customer /Technical problems