SUMMARY

• Over 20 years of experience in all aspects of software design and development - requirements analysis, system design, software development, software testing, installation, training, and support
• 14 years of experience in managing software quality assurance programs, including budget development, documentation standards, implementing automated testing tools, defect reporting and tracking, manual and regression testing, metrics generation and reporting, development of software quality assurance programs, infrastructure testing, and development and implementation of test strategies, plans and cases
• Ability to implement, develop standards and use QuickTest Pro, LoadRunner, Test Director, Quality Center, defect tracking programs
• Proven ability to manage from 4 - 50+ test analysts
• Specialty is developing and implementing quality assurance programs for IT departments

TECHNICAL SKILLS

Languages/Tools: HP WinRunner, HP Test Director, HP QuickTest Pro, HP LoadRunner, HP ALM, Microsoft TFS, SharePoint. Siebel, Lawson, Install Shield, Visual Source Safe, MKS, JIRA, Dev Track, Bugzilla

Databases: ORACLE, SQL Server, Access, MySQL

Environment: s: UNIX, SUN, HP, Linux, Windows Server, Windows, VMWare, NAS, SAN, IBM AS/400, IBM S/36, IBM Mainframe

PROFESSIONAL EXPERIENCE

Confidential

Quality Assurance Manager

Responsibilities:

• Develop, implement and manage defect tracking standards/system using Microsoft TFS (Team Foundation Studio)
• Develop and implement manual testing suites for warehouse system
• Develop and maintain automated testing suite for warehouse system in BadBoy and Microsoft Test Manager
• Execute testing of warehouse system
• Develop and implement defect resolution communication plan between Confidential and customer
• Act as customer point of contact for customer acceptance testing of warehouse system updates
• Develop, implement and report software quality metrics
• Act as QA leadership for multiple teams in an AGILE environment
• Conduct bi-weekly testing meetings with customer to review progress of testing and discuss issues discovered by customer, with a goal of swift resolution of issues in production
• Act as QA representative in bi-weekly development planning meetings to ensure complete testing of warehouse system during the development sprints
• Develop, execute, coordinate, and report metrics for integration testing prior to customer release and customer acceptance testing

Confidential

Senior Manager of Quality Assurance

Responsibilities:

• Developed, implemented and managed multi-department Quality Assurance program
• Updated and enforced use of Dev Track as division wide defect tracking solution. Increased usage of Dev Track from 25% to 98% in three months
• Reduced usage of ‘Unknown’ as a Defect Root Cause by 99% over three months, allowing Root Cause Analysis to be performed
• Performed Root Cause Analysis on all newly entered defects for 2012 and worked with Software Development Teams (Project Teams) to reduce the most numerous non-code causes of defects by 70% in six months
• Implemented multi-department documentation standards for Quality Assurance documentation
• Created and maintained test plan, test case, traceability matrix, and test results reporting templates for Quality Assurance
• Implemented standards for Quality Assurance testing - test case development, execution, reporting
• Implemented and lead monthly ‘brown bag’ sessions with all Quality Assurance team members, increasing knowledge of testing and Confidential policies
• Participated in multi-jurisdictional team to migrate defect tracking from Dev Track to JIRA
• Developed and implemented content driven Quality Assurance program designed to thoroughly and fully test millions of data points, utilizing automated testing tools to automatically create tests using the data points themselves
• Architected, developed and implemented a test automation framework in QTP to create, execute and compare expected to actual results for medical claim editing system capable of creating and executing thousands of test points
• Implemented use of HP Application Lifecycle Management (ALM) use in Quality Assurance (ALM is current version of HP’s Quality Center)

Confidential

Director of Quality Assurance Services

Responsibilities:

• Managed customer engagements for quality assurance consultants, including interviewing consultants, determining customer requirements, and overseeing successful project execution
• Developed overall strategies for quality assurance engagements, including manual test execution, test tool selection, installation, and customization, automation and performance testing, and quality assurance program assessment and improvement
• Performed quality assurance program assessments and developed recommendations for improvements
• Developed and implemented corporate strategy for targeting new quality assurance opportunities
• Developed and implemented corporate strategy for mobile application testing
• Performed technical analysis of client personnel requirements and supplied consultants based upon requirements
• Utilized PowerPoint to create presentations on recommendations from assessments, QA program management, and proper setup and utilization of testing tools
• Utilized Visio to create current state and future state process flows, program states, delivery methods

Confidential

Quality Assurance Manager

Responsibilities:

• Developed and implemented quality assurance program encompassing Project Management, Business Intelligence, Architecture, and Development
• Implemented automated testing of new Policy Administration System
• Utilized open-source tool BadBoy to performance and load/stress test applications
• Created, executed and maintained manual and automated test cases/scripts for all in-production software
• Created and maintained regression strategy for new Policy Administration System
• Created and maintained testing strategies and plans for all projects and new software development using both AGILE and waterfall methodolgy
• Created, implemented and maintained testing SOPs for all in-production software, enveloping any change from defect fix through new software development and implementation
• Expanded Quality Assurance team from one Analyst to a team of six
• Developed and implemented documentation system for Quality Assurance
• Worked with Deployment Services to develop and implement a formal Change Management system, including a Change Management review board
• Removed testing duties from Business Analysts within one month of arrival
• Developed and implemented interim SDLC while working with other groups in IT department to create final SDLC
• Participated in yearly SOX and J-SOX audits
• Implement and manage off-shore QA team of 2 QA Analysts
• Develop QA team from one manger and QA Analyst to a team of 7 (manager, 3 Sr, 3 Jr Analysts)
• Responsible for developing goals, mentoring, bonus goals, hiring, and disciplinary action for QA team members

Confidential

Quality Assurance Manager

Responsibilities:

• Create, develop, execute, manage, and maintain test strategies for creating and testing a disaster recovery data center
• Create, develop, execute, manage, and maintain test strategies for consolidating regional data centers into a single data center.
• Developed, managed and implemented testing strategies for testing mainframe, UNIX, Linux, and Wintel hardware and software, including server farms, VMWare, NAS and SAM farms, Oracle farms, SQL Server farms, and data replication with SRDFA
• Serve as liaison between HIG, IBM and business customers of Hartford developed applications to coordinate the move and testing of hardware and software to ensure no interruption of service to HIG
• Manage team utilizing LoadRunner to perform load/performance testing of client/server and internet applications to determine impact of latency between Boulder CO and Hartford CT
• Report testing metrics to all interested parties in data center move project
• Manage group of off-shore testers from Cognizant Technical Services based in India (approximately 60 QA Analysts and Mangers)

Confidential

Quality Assurance Manager

Responsibilities:

• Performed hands on manual and automated testing of UNIX, Wintel, Oracle, SQL Server, and web applications in addition to management duties
• Develop, maintain, manage, and implement documentation standards for test scripts, test plans, reporting of test results, requirements documentation, and weekly departmental status documentation
• Develop, maintain, manage, and implement a software development improvement process for the Engineering department to increase the quality of the software produced while reducing development and maintenance time
• Develop, maintain and execute test cases and scripts for testing various applications developed by Confidential for Toll Hosting and related systems
• Develop testing strategies for ongoing development initiatives Updated LoadRunner from 7.8 to 8.1
• Implement load testing of .NET based web applications using LoadRunner and WinRunner
• Utilize both custom reporting strategies and TestDirector to plan, execute and report testing results
• Implemented instances of LoadRunner and TestDirector
• Managed a staff of 25 test analysts based in three locations in the US
• Developed and manage a budget of $500,000, augmented with special projects during the year
• Manage a team of 25 QA Analysts throughout the US in three different locations
• Responsible for developing goals, mentoring, bonus goals, hiring, and disciplinary action for QA team members

Confidential

Quality Assurance Lead

Responsibilities:

• Develop, maintain and execute test cases and scripts for testing web site in a fast paced iterative development environment
• Develop and maintain high level test plan documentation
• Develop test strategies for ongoing development initiatives
• Review use cases prior to development
• Proof read documentation
• Manage issue tracking software (Visual Intercept)
• Performed hands on manual testing of client/server and web based applications

Confidential

Supervisor of Software Quality

Responsibilities:

• Develop and implement software-testing standards for YORKworks QA department
• Develop and implement WinRunner and Quick TestPro scripting and programming standards
• Develop a regression test plan for YORKConnect Siebel CRM software and Siebel integration with Lawson Financial applications
• Manage staff creating, maintaining and performing automated regression suite on YORKConnect software
• Worked on team utilizing UML process to rearchitect YORKworks legacy C++ code into C#/.NET
• Develop, test and maintain YORKworks installation software using InstallShield V5.5, 6.30 and 7.02
• Create a test lab of PCs running Windows 95,98, NT, 2000, and XP to facilitate testing of software and installations/patches in all supported operating systems
• Create and implement a process to inspect business cases and requirements documents to improve software quality before coding, reducing costs
• Develop and implement formal software Quality Assurance program
• Manage drawing developers maintaining AutoCAD engineering drawings
• Interview and select contractor, develop contract, and manage off-shore development contract
• Manage off-shore development and QA team of 10 personnel
• Develop and maintain suite of regression tests for YORKworks Field Sales software and YORKworks CE customer software
• Deployed AutoDesk Actrix 2000 CAD viewing package
• Develop, maintain and deploy customized Rational ClearQuest defect tracking and enhancement request suite
• Implemented WinRunner and QuickTest Pro instances for automated and regression testing
• Participated in SOX audits on a yearly basis
• Responsible for hiring and managing team of 4 QA Analyst and 4 drawing developers
• Responsible for developing goals, mentoring, bonus goals, hiring, and disciplinary action for QA team members