Engineer-Testing Resume

SUMMARY:

I am a versatile engineer /network professional seeking challenging opportunities.
My last role at Confidential was providing excellent support for customers that had issues or questions about Confidential ’s products, including routing, switching and accessibility.
During my last 7 years at Confidential, I was the main contact for all customer accessibility questions and concerns.
Contributed to industry working groups including the Telecommunications Industry Association (TIA).
Integrated accessibility guide lines within the Agile framework.
I am able to present information from the very technical to a general overview when required.
I am comfortable presenting information to groups and hosting Q&A sessions in person or via telepresence.
I am able to interface with my peers, company personnel and customers of all levels and technical backgrounds successfully.

SKILLS:

PROFESSIONAL EXPERIENCE:

Confidential, San Jose, CA

Engineer - Testing

Responsibilities:

Confidential, San Jose, CA

Engineering Technical Lead - Accessibility

Responsibilities:

Worked directly with customers to troubleshoot and solve accessibility issues
Maintained voice testing lab and usability studio for testing new products and troubleshooting customer issues
Participated in national and international standards bodies to help shape accessibility regulations
Partnered with a Video Relay Service (VRS) provider and Confidential Engineering to enable Confidential video phone interoperability to the video service
Provided support for Confidential developers, customers and third party companies using Confidential products

Confidential, San Jose, CA

Engineering Technical Lead

Responsibilities:

Setup, maintained and troubleshot diverse voice and video systems from Confidential, Avaya, Siemens and Nortel
Solved complex PBX-PBX and PBX-voice provider incompatibilities
Procured voice and data services to support the lab work as needed
Used TCL scripting to enable efficient testing of new products

Confidential, San Jose, CA

Engineer - Compliance

Responsibilities:

Supported global sales of voice and data equipment by providing compliance testing and reporting
Attended national standards bodies representing Confidential

Confidential, Lexington, KY

Engineer-Testing

Responsibilities:

Maintained our lab accreditations with external auditing agencies such as Confidential
Led the Frame Relay router evaluations and certification program for Confidential
Performed evaluations on a variety of products to ensure UL compliance
Partnered with the lab sales team by doing the technical side of job estimation and quoting

Confidential, Lexington, KY

Manager-Outside Plant

Responsibilities:

Managed a team of 15-20 technicians and engineers
Designed hardware and software to perform hygroscopic dust testing and mixed flowing gas testing for US telecom service providers
Maintained lab accreditations with external auditing agencies such as Confidential

Confidential, Lexington, KY

Engineer

Responsibilities:

Designed, built and supported lab equipment required for telecommunications testing
Created test plans and test procedures for incoming products
Trained new employees on testing systems
Developed test procedures and performed testing on cellular phones

Confidential, Lexington, KY

Operations Center Technician

Responsibilities:

Tested telecommunications equipment for the phone company network operations
Worked unsupervised on field evaluations of equipment at various places around the USA
Created and modified software test suites to streamline the testing and reporting processes