SUMMARY:

• 10 years experience in Quality Assurance Testing (Manual and Automated),
• 4 years Load and Stress Testing,
• 3 years as a QA Automation Lead including bringing and setting up test automation environments and working with third party vendors on Automation tools,
• User Acceptance Testing experience including drafting test cases for Users to run and gathering feedback and defects from the business users and managing dat information,
• 7 years SQL (SQL Server 2000, 2005, 2008 and Oracle 9i and 10g),

TECHNICAL SKILLS:

HP Quick Test Professional

HP Load Runner

HP Quality Center

Manual Testing on Web Based Systems

SalesForce.com

User Acceptance Testing

SAP SD testing and Visual Configuration testing

C# .NET coding

WebAii Framework Testing

Microsoft Silverlight manual and automated testing

SQL Server 2008

Visual Studio 2008 including Team Foundation server

Web (ASP.NET) Testing

Test Complete testing tool Automated Testing

Assistant Quality Assurance team lead

Test plan and test case creation, modification, and execution

Agile application development framework

Participation in daily SCRUM, estimation, and design meetings

Former Borland StarTeam Technical Support Engineer

SQL Server 2000 Queries and table cross queries

Oracle 9i d Confidential base installation, d Confidential base creation and deletion Import/Export and d Confidential manipulation

Oracle 10G d Confidential base installation, d Confidential base creation and deletion, import, export, d Confidential manipulation

Windows 2003 Server installation, maintenance, and configuration

VMWare configuration and virtual machine use

Quality Assurance Testing and reporting. (Including Field Integration, system, acceptance, and user acceptance testing)

Visual Basic 6.0 programming

Crystal Reports generation

Business Objects

D Confidential warehouse testing

Segue/Borland Silk Test (writing and debugging scripts)

Segue/Borland Silk Central Test Manager and Issue manager

Borland StarTeam support.

Beginning Java Programming

Visual Studio 2003 and 2005 installation and configuration.

StarTeam Visual Studio 2003 and 2005 integration installation, configuration and troubleshooting

StarTeam Eclipse integration installation, configuration, and troubleshooting

Mainframe manufacturing system testing

Electrical Engineering and configuration experience

Siebel CRM testing

Router configuration, installation, and maintenance

Network troubleshooting

PC and Mac Repair Software and hardware

Spoke with customers concerning the status of their computer

Business Computer and Network support

PROFESSIONAL EXPERIENCE:

Technical Consultant,

Confidential,

Responsibilities:

• Router configuration
• Windows 7 and Windows 8 technical support
• Xerox copier configuration and support
• Creation of electronic files
• Scanning of client files
• Performed all intake of clients
• Catered to All client needs (Including legal business, medical bills, records requests)

Alliance Global Services,

Responsibilities:

• HP Quick Test Professional Coding (Reconfigured Object Repositories, completed driver scripts and functions)
• VB Script (Wrote functions for testing State of Delaware web application)
• Manual Testing of web application for State of Delaware
• Worked with and halped create Automated Test Framework (Created new functions and scripts for automating State of Delaware web application)
• SQL Queries (Extracted d Confidential from multiple Oracle 11g d Confidential base schemas)
• Preparing system for User Acceptance Testing (Client Review)
• System Testing and Integration testing between different parts of the system.

Terenine Corporation,

Responsibilities:

• HP Quick Test Professional scripting (Functional Testing)
• HP Load Runner testing (Load and Stress testing)
• Microsoft Silverlight Testing with HP QuickTest Professional and manual testing
• Responsible for creating and structuring all test automation for the company
• Web (ASP.NET) Testing
• Test Complete testing tool Automated Testing
• Quality Assurance Test Automation Lead
• Test plan and test case creation, modification, and execution
• Agile application development framework
• Participation in daily SCRUM, estimation, and design meetings
• Acted as sole QA Lead for the project when team lead was unavailable
• Drove QA process and execution (Including but not limited to test case creation, all project meeting and brought QA fact and opinion to the development team; which included off site and on site developers.

Confidential,

Responsibilities:

• SalesForce.com (Used as our ticketing system for support and customer service.)
• StarTeam versioning tool support
• Oracle d Confidential base import, export and troubleshooting
• Microsoft SQL Server 2000, 2005 D Confidential base backup, restore and troubleshooting
• Visual Studio 2003 and 2005 StarTeam integration support (Familiar with Visual Studio Applications
• StarTeam Eclipse integration support
• The use of Eclipse for beginning Java Programming
• Microsoft SCC integration support (Microsoft source control)
• Multiple Java version support
• Mercury Quality Center installation and configuration. (Including backend d Confidential base modifications to ensure dat the application runs correctly).
• Windows Server 2003
• Light Linux (Basics)

Technologies Used: SQL Server 2000, 2005 and Oracle 9i, 10g, Basic Redhat Linux, Visual Studio 2003 and 2005, Eclipse 3.2, 3.3, and 3.4, HP Quality Center 9.0 and 9.2 installation and configuration

Confidential,

Responsibilities:

• Responsible for Technical Support requests for SilkTest and Silk Central product lines
• Handled the majority of Escalation cases to development and worked with development toward timely and successful resolution to customer issues.
• Worked with companies such as HP and Adobe Software concerning their testing efforts and resolution of their SilkTest issues
• 4Test Scripting support
• Fielded customer inquiries as to the capabilities and technology support within SilkTest and Silk Central
• Supported the majority or Java and Eclipse application testing issues
• Assisted customers and Borland Consultants with software control recognition issues
• Completed Borland SilkTest and Silk Central support,

Technical Skills Used: Silk Test (Automated Testing tool support), Silk Central Test Manager and Issue manager support, 4Test Language support (proprietary scripting language for Silk Test)

Confidential,

Responsibilities:

• Responsible for processing a RSA token requests for company personnel on a daily basis
• Kept RSA security token d Confidential base correct and up to date
• Worked with customers concerning any connection issues with RSA Security Tokens and VPN access
• Responsible for putting in requests for system access including Active Directory and Unix Systems.

Confidential,

Responsibilities:

• Responsible for defining and writing requirements for new Variant Configuration application (Electrical Engineering application).
• Responsible for knowledge transfer of the existing business process and electrical engineering application (SPACE) to other team members.
• Assisted in defining interface requirements between Siebel CRM tool and SAP R/3.
• Assisted in defining requirements for Distributor Rebate program interface; as well as, interim process to be implemented prior to the enhancement being implemented.

Technologies Used: Segue Silk Test (Automated testing tool) scripting, Silk Radar defect management and tracking system, SAP R/3 SD testing, Siemens Energy & Automation (Contracted through Insight Global)Sr. Quality Assurance Test Engineer,

Responsibilities:

• Computer Software Testing,(Field Integration Testing, System Testing, Regression testing, and User Acceptance Testing.)
• Submission of Change Requests and Work Plan creation for d Confidential base migrations
• Software Deployment and Post Production Testing
• System Development Life Cycle
• Siebel Testing (Sales, Call Center, and Marketing)
• Mainframe Testing ($5 million a hour system)
• SPACE Testing (Electrical Engineering Quote Generation program)
• SAP SD (Sales and Distribution) Testing
• Web Application testing (Including Siemens Online Customer Service, Forms Central(Internal Forms application),
• Forms Design with Adobe Acrobat 7.0 and Adobe Designer
• Oracle and SQL Server d Confidential base testing and scripting
• Segue QA Performer and Silk Test Automated Test script creation
• Used to working under deadlines (Normally ahead of schedule)
• Assist in team coordination and leadership wherever possible
• Release Management strategy and Implementation

Technologies Used:

Segue Silk Test (Automated testing tool) scripting, Silk Radar defect management and tracking system, Electrical Engineering application testing including mainframe and mainframe manufacturing system testing, Quality Assurance process definition

STAT Business Systems,

Director of Information Technology

• Computer purchasing and job costing (with management approval)
• Router setup and configuration including NAT, Firewall administration, and Wireless security setup (WEP)
• Complete IP Network installation coordination including T1 install by Bellsouth, Managed Router install and Maintenance, Telecommunication and D Confidential Cutover activities. Digital and Residential phone line troubleshooting and maintenance.
• Computer and Server setup and configuration (Windows 2000 Server and Windows Server 2003)
• Wireless network setup and configuration
• All software support (Microsoft Office, Titlesoft IntellClient, Windows 98, 2000, and XP)
• Gestetner and Kyocera Digital Copier integration and configuration (Including SMB Scanning, Scan to Email, and Advanced Printer Setup)
• Hardware and software inventory
• Network cabling and port troubleshooting
• Windows 2000 Server and Windows Server 2003 Administration
• Windows 2000 Terminal Server and Windows Server 2003 Terminal Server Installation, Licensing and Administration.

Technologies Used: Large Copier/Printer configuration, Windows 2003 Server, Windows 2000 Server, Windows XP and XP Service Pack 2, Windows Terminal Services, Telecommunication system wiring and troubleshooting

Confidential,

Responsibilities:

Performed computer technical support for elderly residents. Also supported all audio and video equipment for the complex and supported all telephone related issues including all internal telephone wiring.

• Computer technical Support for elderly residents
• Residential phone technical support (Internal Wiring, Jacks, and interface wiring)
• Audio/video setup and support for meetings and functions

Technologies Used: Audio visual equipment installation and configuration, Windows XP, Residential phone wiring.

Confidential,

Responsibilities:

• Performed sales and customer service duties to all vendors and prospective clients
• Provided Windows NT network Administration for approximately 50 - node network including nightly backups and recoveries.
• Provided support for older Windows 95 & 98 systems
• Installed all new computer systems within the corporate headquarters network
• Assisted with shipping responsibilities.

Technologies Used: Complete computer hardware assembly and testing, Cloning of computer hard drives

Confidential, Sunrise, Florida,

Responsibilities:

• Created integrated reports with Crystal Reports 8.5
• Attended Mastering Visual Basic 6.0 course held by Productivity Point
• Responsible for all Support and troubleshooting of existing program code, as well as, coding of all new software applications
• Responsible for all d Confidential base creation, modification, and raw d Confidential archival and retrieval
• Provide technical support for all members of the department as well as unofficial IT backup
• Responsible for ensuring the accuracy of all Statistical D Confidential Output and uniformity of d Confidential from emergency room time studies
• Created standard operating procedure for all validation and d Confidential processing tasks.

Technologies Used: Windows XP, SQL Server 2000, Crystal Reports, SPSS statistical analysis tool, Visual Basic 6.0.

Confidential, Sunrise, Florida,

Responsibilities:

• Provided technical support for approximately 1600 users as part of a technical support team and was personally responsible for over 250 employee’s hardware, software, and network connectivity
• Supported all standard and some non-standard hardware and software within the organization
• Assumed three other major duties within organization: Deployment of new computers, Network d Confidential cabling and troubleshooting, and large printer support.
• Responsible for most of the Oracle troubleshooting for the Pegasus, Pegasus II, GPSM, Business Objects, and some EDM applications in the Sunrise building and also home based users
• Customer follow-up to ensure proper issue resolution
• Created and validated custom computer configurations for customers

Technologies Used: Windows XP, Network wiring and troubleshooting, Microsoft Office 97 and 2000 installation and troubleshooting, BlackBerry and Palm Pilot installation, configuration, and sync issue resolution, Computer hardware and software installation, configuration, and troubleshooting, Siemens Energy and Automation - AeroTek - Alpharetta, GA .

Responsibilities:

• Assistant Team Leader who reported to upper level management including, steering committee members, on all issues
• Tested product from initial coding to rollout phase
• Created automated test scripts using Segue QA Test and Silk Test Automated testing tools
• Created manual test cases to insure accuracy and thoroughness of testing coverage and as a basis for automated scripts.
• Created and implemented changes to software bug reports when directed by management to ensure accurate defect tracking procedure of all software issues
• Involved in application security system design, testing, and implementation
• Assisted in design and implementation of software build and acceptance testing procedures
• Responsible for creating automated build and acceptance procedure script dat could be duplicated by any member of the team
• Responsible for accepting software for testing
• Responsible for providing software specifications to documentation team
• Traveled with trainers to Indianapolis, Indiana to implement software rollout and provide support to trainers and new users
• Provided support for mobile network and d Confidential base servers during software rollout phase
• Supported new SPACE application in Indianapolis sales office
• Helped to design Standard Operating/Acceptance/Validation procedures for incoming software to be tested
• Worked in conjunction with IT department concerning testing machine configuration

Technologies Used: Segue Silk Test (Automated testing tool) scripting, Silk Radar defect management and tracking system, Electrical Engineering application testing including mainframe and mainframe manufacturing system testing, Quality Assurance process definition.