SUMMARY

• Analytical and logical skills to adapt to both current and new uses in technology to improve overall functionality.
• Interpersonal abilities to relate and communicate wif coworkers, business partners, and company executives.
• Wide - range, but firm noledgebase and skill set to manage multiple projects, processes, and personnel.
• Hands-on experience wif statistical data collection and quality administration.
• Ability to work well independently and seamlessly as a member of a team.
• Eye for detail and profound knack to solve problems.
• Exceptionally well organized and highly motivated.
• Provide extraordinary business outcomes.

PROFESSIONAL EXPERIENCE

Confidential, Washington, DC,

Responsibilities:

• Revise and manipulate testing processes to ensure that service requirements are efficiently fulfilled for teh intended purpose, alleviating redundancy and preventing errors.
• Perform data transfers, backups, operating system restorations, computer and mobile device upgrades and repairs, software installations, and system updates.
• Test Geek Squad approved tools on different operating systems and computer architecture to improve usability.
• Diagnose and repair operating system and hardware inconsistencies to produce teh Confidential client solution.
• Use automated testing tools for in-depth hardware and software diagnosis.
• Assess and test client and store stock products for repair.
• Provide recommendations based on level of support.

Consultation Agent

Responsibilities:

• Collected contact and product information to check clients' products in for service.
• Identified client and verified clients' product functioned properly upon arrival from service.
• Performed demonstrations to educate clients on teh operation of products and Confidential Confidential services.
• Troubleshot wif clients' hardware, peripherals, software, and operating system to properly diagnose clients need and overall solution.

Customer Service Agent

Responsibilities:

• Interacted wif customers and conducted currency transactions upon customers’ departure.
• Recommended company profit levers and increased customer satisfaction.
• Provided excellent and expeditious customer service.
• Aided in any department needed.

Senior Administrator

Responsibilities:

• Facilitated employee orientation, development, coaching, and performance management, ensuring clear understanding of expectations and roles.
• Performed store operations, such as balancing tills and safe, maintaining safe logs, register transfers, employee time, reports, front end protocols and standards, as Confidential On Duty ( Confidential ) calls, overrides, providing resolutions in teh Confidential interest of teh customer and employee,
• Built and sustained sales culture via Customer Specialist and Customer Solution Specialist skills and behaviors required to deliver business results,
• Communicated and trained employees on new positions, programs, and strategies,

Multi- Channel Sales Associate

Responsibilities:

• Exploited business opportunities, over teh phone, to ensure consistent consumer retail support across all channels,
• Served as an Intermediate to all incoming communications between both current and potential consumers and retail staff,
• Conveyed product information and in-store promotional activities to consumers properly,
• Analyzed and tracked department improvement and effectiveness,

Wireless Expert

Responsibilities:

• Provided account maintenance and technical support to wireless subscribers’ of AT&T, Sprint, and Verizon,
• Opened, upgraded, and migrated wireless subscribers’ accounts for AT&T, Sprint, and Verizon,
• Trained wireless customers’ on cell phone features as a means to exploit wireless experience,
• Applied Confidential Confidential Mobile models to effectively fulfill wireless customers’ needs,
• Provided technical assistance to wireless customers’ wif mechanical concerns,

Customer Solutions Specialist

Responsibilities:

• Recommended company profit levers and increased customer satisfaction,
• Interacted wif customers upon customers’ arrival and departure,
• Provided excellent and expeditious customer service,
• Aided in any department needed,

Database System Analyst

Confidential,Washington, DC,

Responsibilities:

• Supported multiple developments wifin teh Promontory Financial Group organization wif data related needs (me.e. transferring, processing, inserting, updating, exporting, extracting, reporting, querying, reconciling, and securing data, etc.),
• Developed and maintained process instructions and documentation for all systems operation procedures wifin teh Data Management team members’ responsibilities,
• Coordinated wif other divisions of IT department and third party vendors to support all systems, me.e. Confidential, Confidential, Confidential, and Confidential,
• Collaborated wif other members of teh Data Management team to maintain an information system,
• Collaborated wif Data Management team members to ensure all projects are successfully supported and completed on time,

Confidential,Greenbelt, MD

Responsibilities:

• Performed usability, compatibility, and configuration testing of cloud services against government standards prior to product procurement,
• Managed dispersed team of five software engineers ' virtually via Microsoft Office 365 cloud infrastructure,
• Developed each engineers ' settings, roles, privileges, and responsibilities wifin teh cloud infrastructure,
• Facilitated team meetings, led technical advances, and delivered standards for production environment,
• Conducted research and analysis of marketed goods and services,
• Prepared supporting documentation for software procurement,
• Assisted wif strategy development and utilization,
• Modified server and system settings,

Database Support Specialist,

Confidential

Responsibilities:

• Tested various aspects of database applications and performed database updates, benchmarks, and backups, including but not limited to backend testing and data validation testing using SQL queries,
• Gathered client's requirements, conducted research based on client's need, developed client's implementation plans, and performed teh necessary infrastructure development and deployment,
• Identified competing technologies and implemented strategies critical to fully implementing integration and support.
• Aided in teh development and deployment of teh database infrastructure, models, and data registry.
• Provided Enterprise Architecture (EA) support services for a significant financial system, Metadata Registry.
• Standardized database naming conventions and developed database schema documentation.
• Participated and developed provisioning for internal client usage and environment.
• Developed operational business protocol for database utilization and management.
• Provided tactical and strategic recommendations regarding cost/benefit analysis.
• Supported day to day operation activities based on clients need.

Confidential, Washington, DC

Responsibilities:

• Operated office equipment and tools, such as computer, fax machine, copier, typewriter, Microsoft Outlook, and Audix, to complete department correspondence.
• Collected and redistributed internal documents, mail, and messages. Answered telephone and directed calls based on teh nature of calls.
• Served as intermediary between students, professors, administrative assistant, and department chair.
• Developed departmental marketing material using Adobe Photoshop and Macromedia Fireworks.
• Reconstructed departmental documents and maintained departments website using HTML.

Research Assistant

Responsibilities:

• Tested software and reported teh risks of software implementation to teh Principal Investigator wif information about teh quality of teh product under test.
• Designed, tested, and deployed five simulation packages (machines: (2) Windows XP, (1) Linux) that implemented virtual technology via VMware technology.
• Participated in various system software integration testing activities, one in particular wif SitaWare, for software adapter development.
• Provided tactical and strategic identification and analysis, timelines, and implementation strategies, including post integration support.
• Conducted research in mission critical software system integration and provided full support to Army Corps of Engineers projects.
• Implemented test techniques to find bugs, errors, or other application defects that conflicted wif teh intent of teh application.
• Performed stress and failure test on project (Dell) servers to ensure servers met both users’ and clients’ demand.
• Developed protocol documentation for virtualization (me.e. operation, operations management, testing, and error guides).
• Tested various applications in virtual environments and documented benchmarks.
• Wrote and executed system test plans for web-based software applications.
• Maintained teh GeoBML project website (HTML / Microsoft Frontpage).
• Maintained good communication wif our business partners.
• Presented upgrade, backup, and virtualization aspects to PI.
• Reviewed project scope and implementation documents.

Confidential,Columbia, SC

Responsibilities:

• Assisted current DSL subscribers wif supported and limited supported network equipment (me.e. desktops, laptops, modems (Westell, Alcatel, 2Wire), third party routers, switches, hubs).
• Maintained accounts via Legacy and Remedy applications. Directed BellSouth DSL subscribers based on nature of call to teh appropriate department.
• Provided excellent customer services and advised customers of Customer Satisfaction (CSAT) surveys.
• Assisted current DSL subscribers wif username, password, email, log in, and connectivity issues.
• Provided critical technical support to current small business and home DSL subscribers.

Confidential, Atans, GA,

Responsibilities:

• Assisted wif laboratory- based tasks, which included sampling, testing, measuring, recording and analyzing foodborne culture results wif biologist.
• Provided technical support to ensure that computers and other electronic devices wifin teh laboratory functioned properly.
• Developed and organized paper and electronic databases of foodborne and pathogenic bacteria.
• Learned and developed software protocol for database management software.
• Computerized research data and produced graph representations.
• Conducted research on relevant research topics.