Implementation Lead Resume

PROFESSIONAL EXPERIENCE:

Confidential

Implementation Lead

Responsibilities:

Confidential

Supply Chain Analyst

Responsibilities:

Confidential

Business Process Manager

Responsibilities:

Led small to medium projects/cross functional initiatives for ECC/CRM/ Confidential (WebPortal).
Served as key liaison between business and IT offshore resources.
Updated flow charts and process flow documents to illustrate correct processes.
Named a SME (Subject Matter Expert) SD/O2C specializing in Order Management/Customer Master Data.
Worked on implementation of SAP for Australia and New Zealand Order Management Group.
Trained Australia and New Zealand team on ECC/CRM/ Confidential .
Responsible for managing personnel in the Customer Set Up group in NA.
Updated and provided performance reviews with employees on a scheduled basis.
Trained global employees on new processes and technology, as necessary.
Headed a team to update global documents in CRM.
Worked on implementation of ECC/CRM for Singapore and Malaysia.
Trained Singapore and Malaysia team on ECC/CRM/ Confidential .
Supervised personnel managing internal Help Desk tickets for Confidential and Extranet support, process/security issues.
Worked on various IT support tickets for ECC/CRM/ Confidential .
Worked on Confidential Internal Business Management) IT tickets as assigned.
Worked with internal and offshore IT personnel on a daily basis to resolve issues or for ongoing project work.

Business Process Analyst

Confidential

Responsibilities:

Centralized and trained personnel to review/issue customer invoices from one centralized location in EU.
Worked with EU to cleanse customer data from legacy system.
Trained NA and EU personnel on new updates to SAP.
Worked on implementation of CRM and Confidential globally.
Worked with internal and offshore IT personnel.

Logistics Specialist

Confidential

Responsibilities:

Worked on implementation of SAP ECC to our European operations.
Worked on implementation of the CSAW (Customer Service Automated Workflow) project.
Worked on conversion of all NA SAP SD/O2C data to new formats.
Tested and trained EU users on use of various SAP functionality.
Implemented standardization of database maintenance for EU to match NA standards.
Tested multiple updates to SAP, including R/3 to ECC, as provided by IT.
Loaned to Pulp & Paper Marketing to work on VMI (Vendor Managed Inventory) database.
Worked on implementation of SAP (ECC) to Argentina and Chile.

Customer Database Specialist

Confidential

Responsibilities:

Named as a SAP SD/O2C Power User.
Worked on implementation of SAP (R/3) from prior AS400 system.
EDI Coordinator for Order Management
Worked with management to complete field mapping/standardization of data from AS400 to SAP
Customized Contract database.
Customized PortaFeed (equipment) database.
Tested and trained US users in use of SAP.
Tested new and/or updated applications.
Worked with Canadian users to standardize their data standards to match US.

Customer Database Specialist

Confidential

Responsibilities:

Entered approved debits and credits into database to create customer documents.
Reviewed daily invoices and reports for accuracy.
Worked with Marketing, Sales, IT and other internal groups, as necessary.
Reviewed, monitored and released orders from various queues (i.e., price, customer contract etc.).
Submitted requests for batch processing to IT.
Tested new updates from IT.
Ran reports for Marketing, Sales and IT, as necessary.