SUMMARY

• Over 7 years of experience in IT Infrastructure, Project Coordination and Helpdesk Support both in Government & Private sectors.
• Computer Science Graduate, CCNA (R&S), MCITP - Enterprise Admin & MCTS - MS Project 2010 Certified,
• MS Windows 7 Technology Specialist; Advance troubleshooting experience with XP &7 OS, Performed XP - 7 Migration using WAIK.
• Experience in Microsoft Windows Server 2003, 2008-R2; configuring server roles/features and managed Exchange Server 2003 deployment.
• Knowledge of Microsoft Exchange 2010 Infrastructure setup, configuring server roles & setting up mail clients on user devices.
• Experience configuring network devices in particular Cisco branch series Router, Switches and dynamic routing protocol EIGRP, OSPF.
• Configured TCP/IP Networking Services, experience working with DHCP, DNS, VPN, VLAN, FTP & IIS etc.
• Project Coordination experience, skilled in vendor management & ensuring effective communication between teams & business units.
• Experience working on Project finances, tracking cost, billing Invoices & managing project resources, assignments & tasks as per timeline.
• Worked as part of ERP Implementation for deployment of Core Banking Solution for Pakistan largest Bank Online Connectivity
• Expansion Project, build infrastructure & provided support to more than 600+ users in multiple branch locations.
• Exceptional experience working in fast-paced, deadline-oriented environments.
• Adept at building strong business relationships with both clients and coworkers.
• Possess excellent interpersonal, organizational, and communication skills.

PROFESSIONAL EXPERIENCE

Confidential, NJ,

Responsibilities:

• Administrating projects in Microsoft Project 2010; creating plans, setup information (tasks, resources & assignments), maintainingbase/resources calendar and executing them at project, task & resource level.
• Supporting in the development of work plans, writing dash boards & generating work orders (print/email) for the teams on daily basis.
• Tracking employee’s hours timecard; updating information in ADP to run payroll after supervising/approving hours through quality reviews, estimates & job performance analysis and facilitating in completing new hires documentation in coordination with HR.
• Populating task-based schedule, actively managing assignments & evaluating data gathered from multiple sources; reconciling conflicting requirements by leveling resources over-allocation & integrating assignments with project schedules.
• Maintaining shared resource pool & overall resource allocation among different projects to mange resources units, costing, cost per use, availability, groups and interacting with various business units to forecast resource projections.

IT Operations Analyst,

Confidential., NY,

Responsibilities:

• Provided network infrastructure support included setup of devices, configuration of TCP/IP networking services, DNS Namespace; IOS firmware update, troubleshoot communication links over LAN/WAN and monitored network traffic.
• Managed AD services on Windows Server 2008 - R2 platform, created objects (Users, Groups & Computers), implemented security permissions, setup group policies on organizational units & managed accounts in Active Directory, Exchange, and related software’s.
• Managed Exchange 2010 administration included user mailboxes, mailbox databases creation & migration, set up user quota and applied polices on OU's, knowledge of exchange server 2010 build up & understanding of infrastructure / server roles.

Project Support,

Confidential, NJ,

Responsibilities:

• Worked for client AT&T, in coordination with vendor Alcatel-Lucent on 4G/LTE Implementation project in NJ, PA & DE market to measure performance and determine network coverage at pre & post launch phases.
• Performed various shake down tests pertaining to each site, i.e. stationary (ping, download & upload), mobility, IRAT and make sure handovers are proper, trace out call drop out ratio, performed single site verification and ensured each test is successful to meet KPI’s.
• Collected data using network traffic capturing software interpreted and presented reports to team leader regarding network parameters & formulated data analysis results to identify trends.
• Participated on bridge calls and shared data with RF design engineers to evaluate network metric results and s upported project manager in meeting specific objectives, phase implementations to meet specific planed timelines / KPI’s.

Infrastructure Project Coordinator,

Confidential,

Responsibilities:

• Worked as Project Coordinator - IT infrastructure for implementation of online connectivity & network infrastructure expansion project in coordination with engineering teams & WAN services provider.
• Designed & implemented branch network, deployed racks, formulated IP Scheme, Installed, configured networking devices included Cisco branch series 1800, 2800 & 2900 routers, Catalyst 2950 switches, Modems & CSU/DSU ; setup site-to-site leased line circuits, VLAN’s and provided VPN access to enterprise LAN.
• Provided administration for Microsoft windows server 2003 & 2008-R2 servers; installation, configuration of server roles, features and advanced troubleshooting support for TCP/IP networking services in Microsoft environment.