SUMMARY:

• Detail Oriented / Highly Organized / Multi - Task Project Coordinator
• Strong Analytical and Problem Solving Skills
• A highly experienced, technically skilled, creative thinking professional recognized for providing more than 20 years of successful Mainframe solutions in multiple fast-track customer oriented environments in a timely and cost effective manner.

CORE STRENGTHS:

• Strong analytical and problem solving skills
• Program development and enhancements
• Multi-task project coordination
• Customer service and quality assurance
• Quickly able to learn new software and systems
• Business process analysis and improvement
• Project and time management - deadline sensitive
• Employee training and mentoring

SUMMARY OF TECHNICAL STRENGTHS:

Mainframe Skills: COBOL, Easytrieve, DB2, DYL280, TSO/ISPF, Roscoe, Panvalet, IBM Utilities, JCL, VSAM files, File-aide, Abend-aide, Syncsort, SQL, Sort, CA-7, CA-11, Dataview, Clear Quest and Mercury testing software.

PC Computer Skills: MS Office, Wordperfect, Publisher, Visio, Quicken, Outlook and Groupwise.

Vendor Software: Mercury Testing Software, Clear Quest - Defect Tracking System, NCR ACS 6.0 Point of Sale Software, CONNEX E-funds, Alltel (Fidelity) Mortgage Loans, McCormack and Dodge Payroll/Human Resource, General Ledger and Fixed Assets.

PROFESSIONAL EXPERIENCE:

Confidential, Grand Rapids, MI

Software Tester

Environment: IBM Mainframe, COBOL, Easytrieve, IBM Utilities, ROSCOE, VSAM, JCL, File-aide, Abend-aide, Syncsort, CA-7, CA-11, Dataview, MS Office and Groupwise.

Software: Mercury Testing Software and Clear Quest - Defect Tracking System.

Responsibilities:

• Wrote and executed testing scenarios utilizing Mercury testing software.
• Reported and tracked defects using Clear Quest.

Systems Analyst

Confidential, Grand Rapids, MI

Environment: IBM Mainframe, COBOL, Easytrieve, DB2, IBM Utilities, TSO/ISPF, VSAM, JCL, File-aide, Abend-aide, Syncsort, CA-7, CA-11, Dataview, MS Office and Outlook.

Software: NCR ACS 6.0 Point of Sale software and CONNEX E-funds.

Responsibilities:

• Enhanced the existing 5-page regression testing script to be a multiple device, multiple phase, 60-page comprehensive production document.
• Developed and maintained test and production job streams and procedures utilizing corporate standards.
• Proficiently operated multiple point of sale devices including front - end, departmental, service desk, USCAN, Fastlane and gas station cashier terminals.
• Researched customer payment transactions.
• Interfaced with stores to test Grand Opening EFT transactions.
• Performed critical Bankcard certifications with multiple vendors including: MPS (Mastercard), NPC (Visa), Discover, American Express and in-house Gift Cards.
• Performed third party gift, phone cards certifications with MCI, Tracfone and Pre-Solutions.
• Quickly learned NCR ACS 6.0 Point of Sale software and CONNEX E-funds.

Programmer Analyst

Confidential, Grand Rapids, MI

Environment: IBM Mainframe, COBOL, Easytrieve, IBM Utilities, ROSCOE, VSAM, JCL, File-aide, Abend-aide, Syncsort, CA-7, CA-11, Dataview, MS Office and Groupwise.

Software: Alltel Mortgage Loans.

Responsibilities:

• Installed and tested monthly vendor updates.
• Developed and maintained production job streams and procedures.
• Created numerous documentation worksheets for periodic vendor upgrades, bank mergers and loading selected test data into test regions.
• Provided 24/7 on call support.
• Coordinated and tested year-end procedures including printing of 1098 and 1099 federal tax forms.
• Coordinated and tested Y2K in-house written programs.
• Assisted with questions and training of newer personnel.

Business Office Manager and Chapter Coordinator

Confidential, Canton, MI

Environment: MS Office and Email.

Responsibilities:

• Designed, created and maintained customer database.
• Organized and arranged training sessions, mixers and special events.
• Managed ingoing/outgoing office correspondence.
• Resolved customer problems and complaints.
• Researched, coordinated and distributed chapter press releases.
• Designed and created advertising, announcements, and special event flyers.

Senior Systems Analyst

Confidential, Southfield, MI

Environment: IBM Mainframe, COBOL, IBM Utilities, TSO/ISPF, VSAM, JCL, File-aide, Abend-aide, Syncsort, CA-7, CA-11, and MS Office.

Software: McCormack and Dodge Payroll/Human Resource, General Ledger and Fixed Assets Financial Systems.

Responsibilities:

• Installed and tested program enhancements.
• Developed and maintained complicated production job streams.
• Installed and tested payroll year-end including printing of employee Confidential 's.
• Used project, time and systems design methodologies software packages.
• Participated in two separate disaster recovery sessions.