SUMMARY

• me is a professional with an excellent and proven track record as a Technical Writer in telecom and finance industry.
• me was a key member of teh projects done, with good client feedback.
• me has 6+ years of experience which includes an understanding of Business/Requirement Analysis, Quality Assurance, Content Development and Management.
• me has comprehensive noledge of Document Development Life Cycle (DDLC), having thorough understanding of various phases like Requirements, Analysis/Design, Development, Review and Maintenance .
• Excellent Business writing skills in writing Business Requirements Document (BRD), Support manuals, User Guides, and Help manuals and, Installation documents.
• me has outstanding communication skills and ability to work TEMPeffectively with team mates in order to translate business requirements into TEMPeffective technical documents and serve as an TEMPeffective communication channel between teh key IT personnel and business contacts.
• me is an excellent team player to work in conjunction with other writers, testers, developers and other team members to enhance teh Quality Standards in Projects.
• me has expertise in using tools like Adobe Framemaker, Flare, Corel designer, RoboHelp, MS Office tools, HTML, CSS, XML, and related technologies.

TECHNICAL SKILLS

Documentation Tools: Adobe Framemaker, Adobe Professional, Corel Designer, Flare, RoboHelp, Microsoft Office, Microsoft Word, Microsoft Visio, SnagIt, Microsoft Power Point, Microsoft PaintOperating Systems: Win 9x/NT/2000/XP, UNIXLanguages: Java, SQL, HTML, CSS, XML and related technologiesDatabases: Oracle, MS SQL server, MS Access, DB2PROFESSIONAL EXPERIENCE

Confidential, USA,

Responsibilities:

• Developed User guides, Report documents, Help manuals, Feature Description documents, and System manuals for teh products
• Prepared and maintained up - to-date documentation of teh system
• Published documents for bug-fixes and enhancements from teh version control system
• Provided clarification on issues regarding teh functionality of applications
• Conducted meetings with stakeholders throughout DDLC to resolve open issues
• Extracted, discussed, and refined business requirements from business users/manager and team members
• Did editorial reviews of documents of other writers
• Provided estimations for documentation

Environment: Adobe Framemaker, Adobe Professional, RoboHelp, and MS Office.

Confidential,

Responsibilities:

• Developed User guides, Report documents, Help manuals, Feature Description documents, and System manuals for teh products supported/developed by XP2
• Implemented fixes for potential bugs
• Mentored team of two writers
• Prepared and maintained up-to-date documentation of teh system
• Published documents for bug-fixes and enhancements from teh version control system
• Provided clarification on issues regarding teh functionality of applications
• Conducted meetings with stakeholders throughout DDLC to resolve open issues
• Extracted, discussed, and refined business requirements from business users/manager and team members
• Did editorial reviews of documents of other writers
• Provided estimations for documentation

Environment: Adobe Framemaker, Adobe Professional, Flare, FullShot, HTML, CSS.

Confidential,

Responsibilities:

• Developed User guides, Report documents, Help manuals, Measurement documents, Feature Description documents, Troubleshooting guides, and System manuals for teh products supported/developed by NSN.
• Onsite coordination with offshore to deliver teh documents.
• Implemented fixes for potential bugs
• Prepared and maintained up-to-date documentation of teh system
• Published documents for bug-fixes and enhancements from teh version control system
• Provided clarification on issues regarding teh functionality of applications
• Worked with development and testing teams to accomplish timely release objectives

Environment: Adobe Framemaker, Adobe Professional, RoboHelp, MS Office, SnagIt, and Corel Designer.

Confidential,

Responsibilities:

• Payroll & benefits,
• Time & attendance,
• Career & succession planning,
• Talent management and/or applicant tracking,
• Learning management and/or management,
• Performance management,
• Forecasting and scheduling,
• Developed Administration guide, User guides, Report documents, Help manuals, KT documents, legal papers, system manuals, and power point presentations for teh application being supported, me.e. Confidential.
• Implemented fixes for potential bugs.
• Implementing potential change requests to teh production servers
• Prepared and maintained up-to-date documentation of teh system
• Published documents for bug-fixes and enhancements from teh version control system
• Provided clarification on issues regarding teh functionality of applications
• Assisted teh Project Managers in teh development of standard project documentation.
• Identified, researched, investigated, analyzed, defined and documented business processes.
• Collaborated with teh Project Managers in teh development of weekly and monthly status reports and documentation of process flows, policies and

Environment: Adobe Framemaker, Adobe Professional, MS Office, HTML, CSS, and SnagIt.

Confidential,

Responsibilities:

• Tactical Identity and Access Management: TIAM holds information about teh users who has access to financial systems within Orange.
• User Access Reconciliation: UAR brings about consistency in teh user data maintained in TIAM and teh data on teh actual systems.
• Configuration Management Reconciliation: CMR brings about consistency in teh configuration data maintained by teh Configuration Management team and teh configurations that are actually present on teh production servers of teh SOX systems.
• UNIX LDAP User Management: ULUM facilitates teh efficient management of teh UNIX users on LDAP.
• Developed User guides, Help manuals, Power point presentations, and System manuals for teh applications being supported, me.e. TIAM, UAR, CMR and ULUM
• Analyzed and resolved live issues, and pointed out any potential bugs
• Implementing fixes for potential bugs
• Prepared and maintained up-to-date documentation of teh application
• Provided clarification on issues regarding teh functionality of applications

Environment: SQL, Microsoft Office Suite, and SnagIt.

Confidential,

Responsibilities:

• Performed functional Testing
• Created triggers
• Created Oracle Views
• Created Jasper reports
• Documented teh user manual
• Bug Fixing
• Created Help Manuals and System Manuals

Environment: Java, Struts, Spring Framework, Hibernate, JSP, Oracle, Microsoft Word, and SnagIt.

Confidential,

Responsibilities:

• Performed functional Testing
• Created triggers
• Code Review
• Bug Fixing
• Documentation for Support Manual
• Creating User Guide for teh Application

Environment: Java, Netonomy, JSP, Linux, Microsoft Word, and Microsoft Visio