Systems Analyst\Programmer Resume Atlanta, GA - Hire IT People

SUMMARY:

Software Development / Database / Web Applications
IT professional with progressive experience in software development and quality assurance.
Experience includes developing, testing and supporting client\server and web applications.
Works well in team - oriented environments to review system designs and ensure the quality of the product.
Looks for ways to resolve programming issues and improve productivity.
Committed and responsible, focused on meeting project deadlines and deliverables.
Quickly learns new technologies in order to support new initiatives.

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta, GA

Systems Analyst\Programmer

Responsibilities:

Designed, developed and modified programs and online screens for three sales/service applications based on detailed requirements, promotion monitoring systems which support $25M in program liability.
Performed production support for a directory service application.
Researched and resolved system abends. Modified programs to support system enhancements.
Performed production support for Managed Services, an online contract entry application.
Maintained website stability by researching and resolving website issues as well as database issues.
Worked with external team during user testing.
Maintained a customer relationship with end users to resolve system issues.
Produced ad-hoc reports for the user community.
Worked rotating monthly 24-hour on-call production support for promotion monitoring systems.
Managed tickets using the departmental ticketing system.

Application Developer

Confidential, Alpharetta, GA

Responsibilities:

Assisted with the development of the back-end billing and reporting functions for Web Based Directory Services using the following technologies: Bourne Shell Scripts, Transact SQL, and HTML.
Performed assistant DBA role for Sybase and SQL Server.
Created necessary databases, accounts, tables, indexes, etc. for all development projects assigned.
Maintained N-Quest, a billing application written in mainframe Cobol and Visual C++.
Managed enhancements to the system in order to correct system errors and minimize abend ratios to under 1%, as mandated by Confidential Corporate.
Jointly developed on an application that allows the ability to integrate revenue on Vnet Invoice from selected source billing systems.
The application was written in ASP, JavaScript and used DB2 Connect to interface with mainframe DB2 tables.

Quality Assurance Analyst

Confidential, Dunwoody, GA

Responsibilities:

Assisted with the creation of application test plans and test cases for system releases.
Participated in regular status meetings and technical issues discussions with development and team lead to evaluate test strategies and test progress.
Performed manual testing for new and enhanced billing applications for client\server and web applications.
Identified and documented defects during testing. Coordinated with development teams to ensure timely closure of defects.
Executed Bourne shell scripts, modifying where necessary to run in the test environment.
Created load jobs and inserted test data into Sybase database using SQL Advantage. Performed Back-End testing to ensure data consistency on front-end by writing and executing SQL queries.

Production Control Analyst

Confidential, Dunwoody, GA

Responsibilities:

Scheduled production batch processes using Sybase System 11 AutoSys Scheduler.
Edited Sybase System 11 database table and key record fields for various types of vendors and third party data loading.
Invoked and performed updates where needed for UNIX K shell scripts that executed C, C++ programs and database routines.
Researched C program error logs in a UNIX environment.

Computer Operator

Confidential, Roswell, GA

Responsibilities:

Provided technical support to call center support groups needing assistance with hardware and software issues.
Managed data load jobs, corrected minor issues and escalated program issues to the application development teams.
Performed system backups and prepared backups for offsite picks.
Updated departmental website site as needed.