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Systems Analyst\programmer Resume

Atlanta, GA


  • Software Development / Database / Web Applications
  • IT professional with progressive experience in software development and quality assurance.
  • Experience includes developing, testing and supporting client\server and web applications.
  • Works well in team - oriented environments to review system designs and ensure the quality of the product.
  • Looks for ways to resolve programming issues and improve productivity.
  • Committed and responsible, focused on meeting project deadlines and deliverables.
  • Quickly learns new technologies in order to support new initiatives.


Confidential, Atlanta, GA

Systems Analyst\Programmer


  • Designed, developed and modified programs and online screens for three sales/service applications based on detailed requirements, promotion monitoring systems which support $25M in program liability.
  • Performed production support for a directory service application.
  • Researched and resolved system abends. Modified programs to support system enhancements.
  • Performed production support for Managed Services, an online contract entry application.
  • Maintained website stability by researching and resolving website issues as well as database issues.
  • Worked with external team during user testing.
  • Maintained a customer relationship with end users to resolve system issues.
  • Produced ad-hoc reports for the user community.
  • Worked rotating monthly 24-hour on-call production support for promotion monitoring systems.
  • Managed tickets using the departmental ticketing system.

Application Developer

Confidential, Alpharetta, GA


  • Assisted with the development of the back-end billing and reporting functions for Web Based Directory Services using the following technologies: Bourne Shell Scripts, Transact SQL, and HTML.
  • Performed assistant DBA role for Sybase and SQL Server.
  • Created necessary databases, accounts, tables, indexes, etc. for all development projects assigned.
  • Maintained N-Quest, a billing application written in mainframe Cobol and Visual C++.
  • Managed enhancements to the system in order to correct system errors and minimize abend ratios to under 1%, as mandated by Confidential Corporate.
  • Jointly developed on an application that allows the ability to integrate revenue on Vnet Invoice from selected source billing systems.
  • The application was written in ASP, JavaScript and used DB2 Connect to interface with mainframe DB2 tables.

Quality Assurance Analyst

Confidential, Dunwoody, GA


  • Assisted with the creation of application test plans and test cases for system releases.
  • Participated in regular status meetings and technical issues discussions with development and team lead to evaluate test strategies and test progress.
  • Performed manual testing for new and enhanced billing applications for client\server and web applications.
  • Identified and documented defects during testing. Coordinated with development teams to ensure timely closure of defects.
  • Executed Bourne shell scripts, modifying where necessary to run in the test environment.
  • Created load jobs and inserted test data into Sybase database using SQL Advantage. Performed Back-End testing to ensure data consistency on front-end by writing and executing SQL queries.

Production Control Analyst

Confidential, Dunwoody, GA


  • Scheduled production batch processes using Sybase System 11 AutoSys Scheduler.
  • Edited Sybase System 11 database table and key record fields for various types of vendors and third party data loading.
  • Invoked and performed updates where needed for UNIX K shell scripts that executed C, C++ programs and database routines.
  • Researched C program error logs in a UNIX environment.

Computer Operator

Confidential, Roswell, GA


  • Provided technical support to call center support groups needing assistance with hardware and software issues.
  • Managed data load jobs, corrected minor issues and escalated program issues to the application development teams.
  • Performed system backups and prepared backups for offsite picks.
  • Updated departmental website site as needed.

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