SUMMARY:

• Software Development / Database / Web Applications
• IT professional with progressive experience in software development and quality assurance.
• Experience includes developing, testing and supporting client\server and web applications.
• Works well in team - oriented environments to review system designs and ensure the quality of the product.
• Looks for ways to resolve programming issues and improve productivity.
• Committed and responsible, focused on meeting project deadlines and deliverables.
• Quickly learns new technologies in order to support new initiatives.

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta, GA

Systems Analyst\Programmer

Responsibilities:

• Designed, developed and modified programs and online screens for three sales/service applications based on detailed requirements, promotion monitoring systems which support $25M in program liability.
• Performed production support for a directory service application.
• Researched and resolved system abends. Modified programs to support system enhancements.
• Performed production support for Managed Services, an online contract entry application.
• Maintained website stability by researching and resolving website issues as well as database issues.
• Worked with external team during user testing.
• Maintained a customer relationship with end users to resolve system issues.
• Produced ad-hoc reports for the user community.
• Worked rotating monthly 24-hour on-call production support for promotion monitoring systems.
• Managed tickets using the departmental ticketing system.

Application Developer

Confidential, Alpharetta, GA

Responsibilities:

• Assisted with the development of the back-end billing and reporting functions for Web Based Directory Services using the following technologies: Bourne Shell Scripts, Transact SQL, and HTML.
• Performed assistant DBA role for Sybase and SQL Server.
• Created necessary databases, accounts, tables, indexes, etc. for all development projects assigned.
• Maintained N-Quest, a billing application written in mainframe Cobol and Visual C++.
• Managed enhancements to the system in order to correct system errors and minimize abend ratios to under 1%, as mandated by Confidential Corporate.
• Jointly developed on an application that allows the ability to integrate revenue on Vnet Invoice from selected source billing systems.
• The application was written in ASP, JavaScript and used DB2 Connect to interface with mainframe DB2 tables.

Quality Assurance Analyst

Confidential, Dunwoody, GA

Responsibilities:

• Assisted with the creation of application test plans and test cases for system releases.
• Participated in regular status meetings and technical issues discussions with development and team lead to evaluate test strategies and test progress.
• Performed manual testing for new and enhanced billing applications for client\server and web applications.
• Identified and documented defects during testing. Coordinated with development teams to ensure timely closure of defects.
• Executed Bourne shell scripts, modifying where necessary to run in the test environment.
• Created load jobs and inserted test data into Sybase database using SQL Advantage. Performed Back-End testing to ensure data consistency on front-end by writing and executing SQL queries.

Production Control Analyst

Confidential, Dunwoody, GA

Responsibilities:

• Scheduled production batch processes using Sybase System 11 AutoSys Scheduler.
• Edited Sybase System 11 database table and key record fields for various types of vendors and third party data loading.
• Invoked and performed updates where needed for UNIX K shell scripts that executed C, C++ programs and database routines.
• Researched C program error logs in a UNIX environment.

Computer Operator

Confidential, Roswell, GA

Responsibilities:

• Provided technical support to call center support groups needing assistance with hardware and software issues.
• Managed data load jobs, corrected minor issues and escalated program issues to the application development teams.
• Performed system backups and prepared backups for offsite picks.
• Updated departmental website site as needed.