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Lead Quality Analyst Resume

Charlotte, NC

TECHNICAL SKILLS:

  • Quality Center 9.2
  • Microsoft Dynamics CRM 4
  • Adobe Photoshop
  • Windows XP
  • Windows 7
  • Office365
  • Windows Vista
  • InDesign
  • Microsoft Office 2007 - 2010
  • After Effects
  • Illustrator
  • SQL
  • QuickBooks Point of Sale System

CAREER EXPERIENCE:

Confidential, Charlotte, NC

Lead Quality Analyst

Responsibilities:

  • Provide coordination and quality management of test activities for various projects within the organization.
  • Utilize Quality Center to create and execute test scripts, manage defects, and generate report metrics
  • Communicate and track key deliverables for QA team
  • Create test plans and obtained sign off
  • Execute functional, and unit test cases (Automated and Manual)
  • Assist with user acceptance testing
  • Perform regression testing and compatibility reviews
  • Manipulate data in preparation for testing
  • Prioritize defects and provide daily status to management
  • Work with offshore resources to develop and validate test cases
  • Attend work sessions to create and finalize requirements and design documentation
  • Use SQL queries to validate test data

Confidential, Charlotte, NC

Lead Business Technology Liaison (Internship)

Responsibilities:

  • Provided business consulting, portal solutions, application development, managed services, and infrastructure solutions.
  • Responsible for helping clients fully leverage new and existing technology investments.
  • Compiled Solution Requirements (Business, Technical, Functional)
  • Created and executed unit tests cases/plans for solution software (Automated and Manual)
  • Assisted with user acceptance testing and product deficiency remediation
  • Performed regression testing and compatibility reviews
  • Provided post implementation support management and issues prioritization
  • Supported the sales team and created process documentation of internal systems and sales procedures

Confidential, Concord, NC

Sales Associate

Responsibilities:

  • Directed store sales and customer service.
  • Maintained inventory, verify quantity and quality of products received
  • Demonstrated excellent product knowledge.
  • Exceeded established store and individual sales and performance goals
  • Complied with store security, safety, and loss prevention programs
  • Assisted stock associates with replenishment and security tagging of merchandise on sales floor
  • Assisted in pricing of merchandise
  • Maintained store appearance in accordance with Confidential Stores visual presentation standards and general housekeeping procedures

Confidential, Concord, NC

Assistant Manager

Responsibilities:

  • Responsible for ensuring daily store operations were met according to store guidelines and procedures
  • Supervised and provided quality control for employees
  • Managed all daily functions of store activity to ensure customer satisfaction
  • Performed store opening and closing procedures
  • Administered and controlled financial transactions

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