TECHNICAL SKILLS:
- Quality Center 9.2
- Microsoft Dynamics CRM 4
- Adobe Photoshop
- Windows XP
- Windows 7
- Office365
- Windows Vista
- InDesign
- Microsoft Office 2007 - 2010
- After Effects
- Illustrator
- SQL
- QuickBooks Point of Sale System
CAREER EXPERIENCE:
Confidential, Charlotte, NC
Lead Quality Analyst
Responsibilities:
- Provide coordination and quality management of test activities for various projects within the organization.
- Utilize Quality Center to create and execute test scripts, manage defects, and generate report metrics
- Communicate and track key deliverables for QA team
- Create test plans and obtained sign off
- Execute functional, and unit test cases (Automated and Manual)
- Assist with user acceptance testing
- Perform regression testing and compatibility reviews
- Manipulate data in preparation for testing
- Prioritize defects and provide daily status to management
- Work with offshore resources to develop and validate test cases
- Attend work sessions to create and finalize requirements and design documentation
- Use SQL queries to validate test data
Confidential, Charlotte, NC
Lead Business Technology Liaison (Internship)
Responsibilities:
- Provided business consulting, portal solutions, application development, managed services, and infrastructure solutions.
- Responsible for helping clients fully leverage new and existing technology investments.
- Compiled Solution Requirements (Business, Technical, Functional)
- Created and executed unit tests cases/plans for solution software (Automated and Manual)
- Assisted with user acceptance testing and product deficiency remediation
- Performed regression testing and compatibility reviews
- Provided post implementation support management and issues prioritization
- Supported the sales team and created process documentation of internal systems and sales procedures
Confidential, Concord, NC
Sales Associate
Responsibilities:
- Directed store sales and customer service.
- Maintained inventory, verify quantity and quality of products received
- Demonstrated excellent product knowledge.
- Exceeded established store and individual sales and performance goals
- Complied with store security, safety, and loss prevention programs
- Assisted stock associates with replenishment and security tagging of merchandise on sales floor
- Assisted in pricing of merchandise
- Maintained store appearance in accordance with Confidential Stores visual presentation standards and general housekeeping procedures
Confidential, Concord, NC
Assistant Manager
Responsibilities:
- Responsible for ensuring daily store operations were met according to store guidelines and procedures
- Supervised and provided quality control for employees
- Managed all daily functions of store activity to ensure customer satisfaction
- Performed store opening and closing procedures
- Administered and controlled financial transactions
