SUMMARY

• Testing (automated and manual) of in - house developed, hybrid and off-shelf applications and integrated solutions in telecommunication industry
• Administration and conversion of large applications and databases
• Interfacing with business, customer support and development
• Working on deployment of complex telecommunication solutions.

TECHNICAL SKILLS

• Programmer Languages: SQL, Natural, JCL
• Script Languages: HTML, Javascript, Python, Autoscript
• Operating systems: Windows 7/ Windows NT, UNIX (Solaris, HPUX, AIX), Linux, MVS, VSE, Chrome OS
• Databases: Oracle, MS SQL Server, Sybase, Informix, DB2, MS Access, ADABAS
• Software: MS Office, Lotus Notes, MS Project, Internet Browsers (IE, Chrome), E-mail clients (Outlook Express, Microsoft Outlook), Scopus\Siebel problem tracking System, Watson bug tracking system

PROFESSIONAL EXPERIENCE

Confidential, San Francisco, CA

Responsibilities:

• Perform analysis and Black Box/Automated testing of Flash Player on Google Chrome OS
• Work on Cross browser testing: FireFox, Internet Explorer, Safari, Google Chrome
• Use Watson Express bug tracking system for submitting and tracking bugs
• Actively participate in the Weekly Meetings
• Define the regression and performance automation strategy for Adobe’s new Software
• Help to define test procedures and standards for a central embedded UI component.

Confidential, Daly City, CA

Responsibilities:

• Performed analysis and testing of Call Center Technology software, including, but not limited to Genesys Outbound Contact solution (OCServer, OCManager).
• Worked collaboratively with business and development teams to analyze requirements and solution design documentation. Developed gap analysis report to identify defects on an early stage of the project lifecycle and address outstanding requirements and design ambiguities.
• Performed installation and configuration of Alcatel/Genesys CTI applications in multi platform environments - Windows/UNIX.
• Performed vast array of testing types (functional, system, end-to-end, regression, and usability) to ensure comprehensive testing coverage for all tested components.
• Derived test plans and test procedures from the requirements and specifications to optimize methods to be used to verify that the software meets the customer needs.
• Participated in script development for automated test tools to improve testing effectiveness.
• Followed up with reported problems until satisfactory resolution.
• Performed analyses and testing of Call Center Technology software.
• Managed analysis and QA testing of integral components of Genesys Reporting (Call Concentrator, Interaction Concentrator, StatServer) to provide customers with maximal accurate and up-to-date reports about their system.
• Composed various complex queries on SQL for reception the necessary information from greater databases and analysis of the received results.
• Created historical and real-time reports using Genesys InfoMart application.
• Reviewed of product requirements and functional specifications, development test cases and test scenarios.
• Interacted with management and users to clarify system requirements.
• Performed installation and configuration (multi platform: Windows/UNIX) tests as well as functional, integration and regression tests.
• Derived test plans and test procedures from the requirements and specifications to optimize methods to be used to verify that the software meets the customer needs.
• Developed and used automated test tools (SQL and UNIX shell scripts) to improve testing effectiveness.

Confidential,

Responsibilities:

• Performed analysis and Y2K conversion of large Natural / ADABAS applications to ensure that all system developed and maintained by customers are prepared to Y2K compatibility.
• Developed applications, utilities and data modeling tools for system analysis and conversion processes.
• Designed and developed ADABAS data conversion programs and implemented the conversion of Client Database to assure that all data is Year 2000 compliant.
• Worked on the client site performing testing and aging processes of the converted systems. Developed test plans to validate products and test methods, performed risk analysis and review product standards for new product.

Confidential,

Responsibilities:

• Developed and executed test plans and procedures.
• Validated software usability from user interface perspective.
• Performed risk analysis, reviewed software development standards for new applications.