OBJECTIVE:

Seeking position of a system/ DBA administrator where I would be able to put to use the knowledge gained that would leverage my interpersonal skills and provide a path for long term career growth, skill development, and advancement opportunities.

SUMMARY:

• Excellent communication and problem solving skills with ability to learn quickly.
• More than 5+ years of IT industry experience in Change, Incident and Problem Management.
• Good experience in Installing, deploying, configuring, and troubleshooting runtime errors on IIS web server 8/7.5/7.0/6.0 , windows servers and SQL servers.
• Experience in Deployments, Migration, Patching in PPE and Production environments
• Managed and assisted in daily change management operations such as publication of the change schedule and other operational reports.
• Knowledge of Incident/Problem/Change Management frameworks such as ITIL.
• Experience in supporting and maintaining Windows servers, network infrastructure, instant messaging, MS Exchange, database environments and hosting infrastructures.
• Worked as On call support Change and Incident Analyst responding to system outages, maintenance, and other problems.
• Experience in coordinating with On Call engineer using Incident& Change management process (TFS, ITSM Ticketing Tool etc.)
• Installing Monthly security patches (Msnpatch/IPAK/WSUS) and scheduling regular maintenance to ensure the health and security on the servers.
• Involved in application deployment in a pre - production environment.
• Experience in configuring SQL server and good experience in configuring SQL server for disaster recovery scenarios.
• Working knowledge on SCOM administration, Monitoring and installing management packs.
• Involved in deploying applications on window Server 2012 using Octopus.
• Have experience using Debug Diag, Log Parser, and SQL server profiler
• Installed and Configured Secured s (VeriSign and Equifax) in web servers and enabled secured (https) transactions
• Good experience in debugging ASP.NET and IIS issues and file bugs for any code defects and work with developers in resolving them
• Installed and configured multiple Websites in IIS using different techniques and enable the web service extensions.
• Experience in implementing different Load balancing methodologies to ensure the High Availability of ASP.Net and web applications in the Production environment.
• Experience in Configuring application logs, Systems logs, and Log rotation on timely basis.
• Worked on Migration of web applications to and from windows 2003/2008 servers by using MS Deploy and directories using XCOPY and ROBOCOPY tools
• Good experience in working with technical and non-technical teams offshore and on shore. Worked in production environments as Command Center engineer in live site and implemented Change and Incident tickets as per the priorities.
• Experience in Verifying/triaging the Priority\Change Classification of the RFC and manages the inter-dependencies of RFC's and routing them to appropriate teams
• Good experience in documenting changes and incidents to assist with the root cause or escalate to tier 3 for solution and worked towards continuous service improvement.
• Installed approved patches and reboots to ensure services are online and working properly.
• Troubleshoot routine client server issues in messaging storage spaces (drives) on the server.
• Experience in monitor antivirus updates to servers and scheduling tasks and maintenance jobs as directed
• Capability to analyze and design user interfaces and databases.
• Providing support to legacy systems and taking back-ups from parallel systems.
• Complete web development knowledge from layers, database to creating user interfaces.
• Creating policies for software development cycle and putting in place procedures.
• Managing multiple projects across locations.
• Adaptable to changing technical needs and high analytical skills.
• Good experience in IT industry as System analyst and Test/QA Engineer
• Testing Experience includes, but not limited to, Black box, Backend, Functional, Regression, System testing, User Interface(UI) testing and User Acceptance Testing (UAT)
• Experience in testing .NET web based applications
• Experience working closely with developers, system analysts, and project managers
• Proficient in Office 2010, IOS, Android, Window Platforms, Web browsers (Chrome, Firefox, Mozilla and IE)
• Consistently take initiative to learn new tasks and increase job responsibilities and to multi task
• Able to manage competing projects/priorities to meet deadlines, attentive to details
• Excellent time management skills, highly organized, team player, work well under pressure
• Effective in achieving results by working in a team environment or individually
• Able to make independent decisions.
• Good understanding of Functional Specifications and Requirement documents
• Experience with Visual Studio, QTP, SQL, C#
• Experience with Agile product development processes and have passion for testing
• Experience writing software test plans, test case creation
• Fluent in both English Hindi and Telugu (written and spoken)

COMPUTER SKILLS

Systems Windows Server: 2000/2003/2008/2012

Web & Application Servers: IIS 5/6/7

Languages: C, C#, Confidential Dynamics CRM

Databases: SQL server 2000/2005/2008/2008 R2/2012

Networking: DNS, DHCP, TCP/IP, SMTP, HTTP and HTTPS

Cloud computing: SQL and Windows azure

Scripting: Power Shell

PROFESSIONAL EXPERIENCE:

Software Tester/Developer

Confidential, Redmond, WA

Responsibilities:

• Testing software/Firmware build for Confidential
• Designing and documenting the process to create installers
• Performing comprehensive testing of multiple versions of the application on various platforms.
• Developing Positive and Negative test cases and executed manual test cases using VS test manager
• Performing functional testing of applications on iOS, Windows Phone and Android
• Performing Bluetooth testing for device interactions with iOS, Android and Windows based smartphones and car infotainment systems
• Assembling debug boards for device testing and subsequent calibration
• Performing Localization/Globalization/UI Testing on the band
• Executed functional tests on multiple platforms of Mobile devices, Tablets and Web interfaces
• Provided daily Status and Progress reporting
• Performed Regression testing and logging defects on daily basis
• Attended defect Triage meetings and Technical status calls
• At all times communicated with PMs, Developers, Test Leads and the rest of the team
• Tested ERP secure software for processed claims and transactions
• Reviewed requirements and specifications, creating and modifying test cases

System engineer

Confidential, Redmond, WA

Responsibilities:

• Intensively worked on SQL Server 2008/2012 and Configured in around twenty servers which includes a fresh install and in place upgrade from 2005 and 2008 in Production and Preproduction environment.
• Experience with SQL Server 2008R2/2008 DDL/DML Triggers, Database Mirroring, Migration and Upgrading
• Experience in implementing different types of Replication models like Snapshot, Merge and Transactional in SQL Server 2008/2008 R2
• Good experience in resolving blocking and Dead lock Issues by using SQL commands
• Assisted other teams in stress-testing applications, locating bottlenecks, and recommending possible solutions.
• Troubleshoot day to day issues associated with IIS, SQL servers
• Good experience in Capacity planning, performance management and improvement.
• Worked closely with operations, database programmers, and web developers to ensure database integrity and security.
• Work experience with Active Directory or LDAP authentication
• Resolved multiple application and server related tickets using SCSM tool
• Monitored and resolved SCOM and GOMEZ alerts
• Working experience on deploying applications in Azure.
• Experience in Database Security includes creating Logins and Roles for users to access the database.
• Experience in writing Maintenance Plans for Full, Differential and Transactional Log Backups.
• Monitoring Event viewer, SQL Error logs and Log File Viewer for Software and hardware related errors.
• Configuring multiple external and internal sites in IIS 7.0 /6.0 on windows 2008/2003 servers.
• Created and Configured Virtual Directories Using IIS Manger to support new additional applications located in different place to the existing Web Sites.
• Monitored Network Load Balancer using NLB Manager to create a cluster or to add a new server into the cluster.
• Requested & Installed SSL s for the websites, to ensure a secured communication between the client and the server.
• Maintained Lab environments for testing server applications prior to production pushes or changes.
• Debugged IIS issues like memory leakage, security issues, and IIS logs.
• Used PERFMON, PROCMON, tools for trouble shooting and to improve the Performance and High Availability of the web applications.
• Participated in Disaster Recovery Planning exercise and implementations.
• Participated in deployments using Octopus and networking related issues.

Environment: IIS 8.0, IIS 7.5, IIS 6.0, .Net 4.0, Windows Server 2008 R2/2012, Confidential Azure

System engineer

Confidential, Redmond, WA

Responsibilities:

• Installation, upgrade, configuration and support of various .NET applications on windows 2000, 2003 and 2008 machines for Prod, QA, staging and on development Responsible for installing, configuring, administrating and troubleshooting SQL server 2005/2008/2012.
• Worked on SQL Server 2008/2012 and Configured in around fifty servers which includes a fresh install and in place upgrade from 2005 and 2008 in Production and Preproduction environment. Maintained Operators, Categories, Alerts, Notifications, Jobs, Job Steps and Schedules.
• Work experience with Active Directory or LDAP authentication
• Good experience in Capacity planning, performance management and improvement.
• Worked closely with operations, database programmers, and web developers to ensure database integrity and security.
• Monitored connections, locks and performance of SQL server.
• Responsible for implementing and supporting high availability solutions with SQL Server including SQL Clustering/ Replication/Log Shipping.
• Responsible for creating tickets and resolving server’s issues on time and good experience in incident management and problem management
• Implemented Database Backup, Recovery and Disaster Recovery procedures.
• Responsible for installing, configuring, administrating and troubleshooting IIS Web server 6.0/7.0 on Windows Server 2003/2008 operating systems
• Created and configured different websites using different IP addresses, port numbers and host headers in IIS manager.
• Installed and configured SSL s in order to maintain security for the websites.
• Analyzed IIS logs by using Log parser tool
• Configured multiple external and internal sites in IIS 6.0 /7.0 on windows 2003/2008 servers.
• Requested & Installed SSL s for the websites, to ensure a secured communication between the client and the server.
• Participated in Disaster Recovery Planning exercise and implementations.
• Participated in deployments using Octopus and networking related issues.
• Experience in query optimization & performance tuning using SQL Profiler, Performance Monitor, Execution Plan and DBCC Commands.
• Managing Internet Information Services and FTP server, configuration of ISS and Creation of new sites and hosting it in our Internet
• Responsible for managing several products based on Classic ASP, IIS, and SQL Server.
• Configured IIS 7.0/IIS 8.0 for deploying the web application to the production environment.
• Worked with Asp .net, SQL and IIS to build windows based web sites.
• Supported IIS web services and MS SQL Server 2000\2005\2008\2012 system support.
• Provided Web Server Administration/Application support -- IIS 6.0, IIS 7.0, IIS 7.5, IIS 8.0
• Provided Root cause analysis and fixing the Windows / IIS Web Server Related issues.

Confidential, Harrisburg, PA

Intern System/ Network Engineer

Responsibilities:

• In charged and worked on developing test strategies. Test strategies include developing test cases which fulfilled quality coverage testing.
• Performed System Testing, User Acceptance Testing of the application
• Prepared Test Scenarios and Test Cases for various modules
• Good experience in Manual and automation testing
• Participated in Walk through and Defect report meetings periodically.
• Communicated with functional & business analysts in requirements gathering sessions for making sure that all requirements are met for achieving the required functionality.
• Generating automation test scripts, running test scripts and analyzing results
• Managing multiple projects across locations.
• Adaptable to changing technical needs and high analytical skills.
• Good experience in IT industry as System analyst and Test/QA Engineer
• Testing Experience includes, but not limited to, Black box, Backend, Functional, Regression, System testing, User Interface(UI) testing and User Acceptance Testing (UAT)