OBJECTIVE:

To be able to use to the best of my ability my combined experience of 11 years in Information Technology and Business Support to provide a clear goal oriented result to the client.

SUMMARY:

• 7 year experience with Quality Assurance processes as Tester and Lead Tester for Banking and Health Insurance industries
• 4 year experience with business support on call center, dealing with in and out of state high impact transactions on sales and bilingual support
• Experience with Team management process with onsite and offshore resources
• Experience with Software Development Life Cycle (SDLC) for both Agile and Waterfall
• Experience in Scrum Agile team setting
• Experience in management of Software Testing Life Cycle (STLC) - system, regression, UAT and production phases of testing
• Experience in building test modules, test cases and acceptance criteria based on business or technical requirements
• Experience with Defect management, analysis and resolution coordinator with stakeholders, developers and testers
• Experience with HP Quality Center and Jira for Agile
• Experience with oral and written communication on Spanish and English - Fully Bilingual
• Knowledge with SQL for searching and testing data
• Knowledge of HP Quick Test Pro, HTML, XML
• Manual testing of large complex applications and Web-based systems both in English and Spanish

TECHNICAL STRENGTHS:

Software test tools: HP Quality Center/ALM 11.0, Jira 4.3, Greenhopper 5.6.8, QA Connect, MS Office Suite, SQL Developer

Technology platforms: Health Care Reform, Monarch (Web banking application), B2B Web Applications (Business to Business Supplier/Retailer)

EXPERIENCE:

Testing Specialist - Bilingual specialist

Confidential, Jacksonville, Florida

Responsibilities:

• Perform test for the Confidential consumer and agent tool website to comply with the new Health Care Reform rules.
• Formulate test deliverables and perform testing for internally developed or external purchased products
• Performed static, functional, technical integration, end-to-end and User Acceptance Testing
• Experienced with creating test beds, assigning test scenarios, writing test scripts and tracking defects to certify that applications meet technical and business requirements
• Experience testing Spanish application for telecom system - IVR
• Analyzed and made specific recommendations on improvements that can be integrated into business processes
• Participate in reviews throughout the development life cycle
• Facilitate User Acceptance Testing by providing the necessary support to the business users
• Generate status reports on the progress of testing
• Produce various testing artifacts including test approach, test data strategy and final test evaluation summary documents
• Use ALM (Application Lifecycle Management) to write, execute test cases and track defects and reporting purposes

Business Systems Analyst - Bilingual specialist

Confidential, Birmingham, Alabama

Responsibilities:

• Formulates proposals for new systems and information needs by analyzing existing systems and procedures and defining technical and procedural improvements
• Coordinates the functional requirements with business management and the technical solutions with systems personnel to determine the most cost effective solution
• Analyzes and approves program specifications, code and design of reports and routines necessary to support reporting
• Writes complex test plans, supervises and performs tests of new systems and modifications to existing systems
• Assists in lower-level Jr level software quality engineers or technical support staff
• Develops in-depth knowledge of the information needs of the business unit and pursues the technical skills necessary to support those needs
• Use ALM (Application Lifecycle Management) to write and execute test cases
• Use JIRA bug tracking system for defects and reporting purposes
• Works as a liaison between Spanish speaking developers in Spain and US region offices
• Experience testing Spanish application like IVR, Cash Vault System and ATM machines
• Experience testing Agile/Scrum methodology
• Assist with reviewing automated test scripts utilizing Quick Test Pro

Quality Assurance Tester

Confidential, Birmingham, Alabama

Responsibilities:

• Performed testing of new releases
• Completed regression and integration testing, develop test plans
• Provided product support to other departments and clients as necessary
• Established release dates
• Works with Product Management at the end of the release cycle to train EHS staff on upcoming software changes and enhancements
• Reviewed release notes
• Scheduled project walk-through
• Copied builds daily to the QA servers
• Performed server testing upon client upgrade
• Used JIRA and ICE tracking system to track projects and bugs
• Provided technical support to clients of CareRev software
• Assisted with to clients
• Provided technical support to clients of Business Objects reporting tool
• Answered incoming support calls from customers as well as returning calls to customers
• Analyzed and troubleshot issues
• Used ICE tracking system to track client issues

Customer Service Representative - Bilingual specialist

Confidential, Birmingham, Alabama

Responsibilities:

• Received Incoming used car auction dealer calls in English and Spanish
• Outgoing phone calls to the United Stated Department of Motor Vehicle on every state
• Outgoing Phone calls to Puerto Rico and Mexico, department of motor vehicle and dealerships
• Data entry
• Analyzed and troubleshot software and hardware
• Translated Auction Access dealer form documents English - Spanish, Spanish- English