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Quality Assurance (operations) Resume

Alpharetta, GA

SUMMARY:

Highly motivated Technical Support professional with the ability to negotiate and problem solve quickly, accurately, and efficiently. Skilled liaison between organizations, teams and clients. Exceptional writing, presentation and communication skills. Fully committed to quality and excellence.

SOFTWARE EXPERIENCE:

Proficient in: VoIP technology hardware, Opsman ticketing system, Ethereal tracing, MS Office, MS - DOS6.22, Excel, SIP Protocol, and TCP IP.

PROFESSIONAL EXPERIENCE:

Confidential, Alpharetta, GA

Quality Assurance (Operations)

Responsibilities:

  • Responsible for developing and implementing quality management procedures and system updates
  • Review and analyze the effectiveness of the modifications made
  • Educate the sales and marketing departments regarding the specific requirements of clients

Confidential, Alpharetta GA

Network Operations Center (NOC) Technician

Responsibilities:

  • Monitored and maintained the network, servers and any telecommunications equipment in the company data center
  • Tracked, performed, and reported detailed analysis associated with any network incidents and outage conditions
  • Worked with our engineering staff to support implementation and testing of new services during maintenance activities

Confidential, Alpharetta, GA

Senior VoIP Technician (Help Desk)

Responsibilities:

  • Provided first - level contact and problem resolution for all issues around our VoIP Phones
  • Compiled accurate and timely documentation of issues and resolutions for problems in the management database.
  • Provided computer help desk support via telephone communication with end-users

Confidential, Atlanta, GA

Area Install Coordinator

Responsibilities:

  • Scheduled emergency and routine installations for vendors.
  • Communicated with the customer and technical teams to track and manage the progress and/or problems for each installation.
  • Assisted in delegating cross-departmental tasks as needed to ensure timely installations and billing.

Confidential, Atlanta, GA

Senior Account Supervisor

Responsibilities:

  • Reviewed and tracked commercial and consumer accounts for Confidential and Confidential Design Center Stores.
  • Approved or declined credit line increase for consumer and commercial customers
  • Provided bookkeeping services along with sales & marketing strategies for commercial and consumer accounts.

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