SUMMARY:

• Obtain a position as a team player that will utilize my exceptional Quality Assurance with proven success in QA testing, documentation and provide opportunities for training and advancement.
• Highly Motivated Goal oriented able to plan and manage complex projects
• Reliable and professional team player
• Strong communication skills (verbal/written)
• Adapt easily to challenging situations
• Proficient computer skills (Microsoft Office); excellent typist
• Attention to detail/quality assurance
• Excellent Delivery in Customer Service
• 7+ experience in information technology and telecommunications
• 5+ years testing .net applications experience.
• 5+ years’ experience with Software Application testing techniques and quality assurance practices
• 5+ years’ experience with all phases of the test cycle (Test planning, Test case development, test execution, regression, system test & user test)
• 5+ years’ experience in UAT testing.
• 6+ Years’ experience testing in AGILE environments and applying its methodologies.
• 5+ years’ experience with test script design and development
• 2 + years’ experience with customer relationship management
• Experience in SQL and MYSQL database Oracle.

TECHNICAL SKILLS:

Proficient with: Microsoft Office software Excel, Access, PowerPoint, MS Outlook, MS Office, UNIX and Linux, Web Load, Selenium RC, Sipper, QTP, Fire Bug, PuTTY

WORK EXPERIENCE:

Confidential, ATLANTA, GA

Quality Assurance Engineer

Responsibilities:

• Record test results and documentation on test cases.
• Write test cases, plans and execute testing manually.
• Write test scripts for running automation tests for Selenium.
• Extensive use of Microsoft Excel for tracking testing results.
• Create tickets for defects that arise while testing developer’s code.
• Utilize automation tools like Selenium in post and regression testing.
• Worked with customer relationship management (sales force).
• Collaborate with Product Manager in assisting with training in SDLC.
• Work closely with developers to test their code prior to production release.
• Perform regression testing on all web portals and telephony based features.
• Ability to use automated testing tools including Selenium RC, Web Load and Sipper.
• Monitor web logs using tools like Wireshark, Sniffer, BEA, ACME and Media Server.
• Perform fundamental testing of all call scenarios on VoIP, Centigram and IVR platform, following monthly production releases.
• Leverage internal software programs including SQL, MKS and Packet Tracer to troubleshoot problems arising on the VSP.
• Participate in Daily Agile methodologies which include daily standup, burning hours through MKS, attending design meetings, documenting of stories/tasks and getting involved in release planning.

Confidential, ATLANTA, GA

VoIP Specialist

Responsibilities:

• Troubleshot networking issues.
• Resolved tickets opened by all members of support team.
• Assisted with software installation, support and maintenance.
• Followed up with customers to ensure the product was working to their satisfaction.
• Responsible for providing Tier II technical support by answering incoming calls from customer base in a timely and efficient manner.
• Worked with customers to determine appropriate resolution, escalating to next level of support as needed per escalation parameters.
• Utilized internal software programs including Launch pad and Tornado Messenger to identify customer needs in order to take appropriate action.

Confidential, ATLANTA, GA

Help Desk Technician

Responsibilities:

• Created, took ownership and solved cases.
• Provided technical support for Confidential customers.
• Problem - solved with customer in order to resolve technical issues.
• Utilized Software including; Clarify, NSS and Microsoft Office Suite.
• Provided Tier 1 support in Hardware, Software, Networks and customer relations.