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Quality Assurance Engineer Resume

Atlanta, GA

SUMMARY:

  • Obtain a position as a team player that will utilize my exceptional Quality Assurance with proven success in QA testing, documentation and provide opportunities for training and advancement.
  • Highly Motivated Goal oriented able to plan and manage complex projects
  • Reliable and professional team player
  • Strong communication skills (verbal/written)
  • Adapt easily to challenging situations
  • Proficient computer skills (Microsoft Office); excellent typist
  • Attention to detail/quality assurance
  • Excellent Delivery in Customer Service
  • 7+ experience in information technology and telecommunications
  • 5+ years testing .net applications experience.
  • 5+ years’ experience with Software Application testing techniques and quality assurance practices
  • 5+ years’ experience with all phases of the test cycle (Test planning, Test case development, test execution, regression, system test & user test)
  • 5+ years’ experience in UAT testing.
  • 6+ Years’ experience testing in AGILE environments and applying its methodologies.
  • 5+ years’ experience with test script design and development
  • 2 + years’ experience with customer relationship management
  • Experience in SQL and MYSQL database Oracle.

TECHNICAL SKILLS:

Proficient with: Microsoft Office software Excel, Access, PowerPoint, MS Outlook, MS Office, UNIX and Linux, Web Load, Selenium RC, Sipper, QTP, Fire Bug, PuTTY

WORK EXPERIENCE:

Confidential, ATLANTA, GA

Quality Assurance Engineer

Responsibilities:

  • Record test results and documentation on test cases.
  • Write test cases, plans and execute testing manually.
  • Write test scripts for running automation tests for Selenium.
  • Extensive use of Microsoft Excel for tracking testing results.
  • Create tickets for defects that arise while testing developer’s code.
  • Utilize automation tools like Selenium in post and regression testing.
  • Worked with customer relationship management (sales force).
  • Collaborate with Product Manager in assisting with training in SDLC.
  • Work closely with developers to test their code prior to production release.
  • Perform regression testing on all web portals and telephony based features.
  • Ability to use automated testing tools including Selenium RC, Web Load and Sipper.
  • Monitor web logs using tools like Wireshark, Sniffer, BEA, ACME and Media Server.
  • Perform fundamental testing of all call scenarios on VoIP, Centigram and IVR platform, following monthly production releases.
  • Leverage internal software programs including SQL, MKS and Packet Tracer to troubleshoot problems arising on the VSP.
  • Participate in Daily Agile methodologies which include daily standup, burning hours through MKS, attending design meetings, documenting of stories/tasks and getting involved in release planning.

Confidential, ATLANTA, GA

VoIP Specialist

Responsibilities:

  • Troubleshot networking issues.
  • Resolved tickets opened by all members of support team.
  • Assisted with software installation, support and maintenance.
  • Followed up with customers to ensure the product was working to their satisfaction.
  • Responsible for providing Tier II technical support by answering incoming calls from customer base in a timely and efficient manner.
  • Worked with customers to determine appropriate resolution, escalating to next level of support as needed per escalation parameters.
  • Utilized internal software programs including Launch pad and Tornado Messenger to identify customer needs in order to take appropriate action.

Confidential, ATLANTA, GA

Help Desk Technician

Responsibilities:

  • Created, took ownership and solved cases.
  • Provided technical support for Confidential customers.
  • Problem - solved with customer in order to resolve technical issues.
  • Utilized Software including; Clarify, NSS and Microsoft Office Suite.
  • Provided Tier 1 support in Hardware, Software, Networks and customer relations.

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