Quality Assurance Engineer Resume
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Atlanta, GA
SUMMARY:
- Obtain a position as a team player that will utilize my exceptional Quality Assurance with proven success in QA testing, documentation and provide opportunities for training and advancement.
- Highly Motivated Goal oriented able to plan and manage complex projects
- Reliable and professional team player
- Strong communication skills (verbal/written)
- Adapt easily to challenging situations
- Proficient computer skills (Microsoft Office); excellent typist
- Attention to detail/quality assurance
- Excellent Delivery in Customer Service
- 7+ experience in information technology and telecommunications
- 5+ years testing .net applications experience.
- 5+ years’ experience with Software Application testing techniques and quality assurance practices
- 5+ years’ experience with all phases of the test cycle (Test planning, Test case development, test execution, regression, system test & user test)
- 5+ years’ experience in UAT testing.
- 6+ Years’ experience testing in AGILE environments and applying its methodologies.
- 5+ years’ experience with test script design and development
- 2 + years’ experience with customer relationship management
- Experience in SQL and MYSQL database Oracle.
TECHNICAL SKILLS:
Proficient with: Microsoft Office software Excel, Access, PowerPoint, MS Outlook, MS Office, UNIX and Linux, Web Load, Selenium RC, Sipper, QTP, Fire Bug, PuTTY
WORK EXPERIENCE:
Confidential, ATLANTA, GA
Quality Assurance Engineer
Responsibilities:
- Record test results and documentation on test cases.
- Write test cases, plans and execute testing manually.
- Write test scripts for running automation tests for Selenium.
- Extensive use of Microsoft Excel for tracking testing results.
- Create tickets for defects that arise while testing developer’s code.
- Utilize automation tools like Selenium in post and regression testing.
- Worked with customer relationship management (sales force).
- Collaborate with Product Manager in assisting with training in SDLC.
- Work closely with developers to test their code prior to production release.
- Perform regression testing on all web portals and telephony based features.
- Ability to use automated testing tools including Selenium RC, Web Load and Sipper.
- Monitor web logs using tools like Wireshark, Sniffer, BEA, ACME and Media Server.
- Perform fundamental testing of all call scenarios on VoIP, Centigram and IVR platform, following monthly production releases.
- Leverage internal software programs including SQL, MKS and Packet Tracer to troubleshoot problems arising on the VSP.
- Participate in Daily Agile methodologies which include daily standup, burning hours through MKS, attending design meetings, documenting of stories/tasks and getting involved in release planning.
Confidential, ATLANTA, GA
VoIP Specialist
Responsibilities:
- Troubleshot networking issues.
- Resolved tickets opened by all members of support team.
- Assisted with software installation, support and maintenance.
- Followed up with customers to ensure the product was working to their satisfaction.
- Responsible for providing Tier II technical support by answering incoming calls from customer base in a timely and efficient manner.
- Worked with customers to determine appropriate resolution, escalating to next level of support as needed per escalation parameters.
- Utilized internal software programs including Launch pad and Tornado Messenger to identify customer needs in order to take appropriate action.
Confidential, ATLANTA, GA
Help Desk Technician
Responsibilities:
- Created, took ownership and solved cases.
- Provided technical support for Confidential customers.
- Problem - solved with customer in order to resolve technical issues.
- Utilized Software including; Clarify, NSS and Microsoft Office Suite.
- Provided Tier 1 support in Hardware, Software, Networks and customer relations.