OBJECTIVE

• To be able to use to the best of my ability my combined experience of 11 years in Information Technology and Business Support to provide a clear goal oriented result to the client.

SUMMARY

• 7 year experience with Quality Assurance processes as Tester and Lead Tester for Banking and Health Insurance industries
• 4 year experience with business support n call center, dealing with in and out of state high impact transactions on sales and bilingual support
• Experience with Team management process with onsite and offshore resources
• Experience with Software Development Life Cycle (SDLC) for both Agile and Waterfall
• Experience in Scrum Agile team setting
• Experience in management of Software Testing Life Cycle (STLC) - system, regression, UAT and production phases of testing
• Experience in building test modules, test cases and acceptance criteria based on business or technical requirements
• Hands on experience in directing and supervising support resources for project activities
• Experience with Defect management, analysis and resolution coordinator with stakeholders, developers and testers
• Experience with HP Quality Center and Jira for Agile
• Experience with oral and written communication on Spanish and English - Fully Bilingual
• Able to plan and manage resources effectively
• Knowledge with SQL for searching and testing data
• Knowledge of HP Quick Test Pro, HTML, XML

PROFESSIONAL EXPERIENCE

Testing Specialist

Confidential

Responsibilities:

• Perform test for the Confidential consumer and agent tool website to comply with the new Health Care Reform rules.
• Formulate test deliverables and perform testing for internally developed or external purchased products
• Performed static, functional, technical integration, end-to-end and User Acceptance Testing
• Experienced with creating test beds, assigning test scenarios, writing test scripts and tracking defects to certify that applications meet technical and business requirements
• Experience testing Spanish application for telecom system - IVR
• Analyzed and made specific recommendations on improvements that can be integrated into business processes
• Participate in reviews throughout the development life cycle
• Facilitate User Acceptance Testing by providing the necessary support to the business users
• Generate status reports on the progress of testing
• Produce various testing artifacts including test approach, test data strategy and final test evaluation summary documents
• Use ALM (Application Lifecycle Management) to write, execute test cases and track defects and reporting purposes

Business Systems Analyst

Confidential

Responsibilities:

• Formulates proposals for new systems and information needs by analyzing existing systems and procedures and defining technical and procedural improvements
• Coordinates the functional requirements with business management and the technical solutions with systems personnel to determine the most cost effective solution
• Analyzes and approves program specifications, code and design of reports and routines necessary to support reporting
• Writes complex test plans, supervises and performs tests of new systems and modifications to existing systems
• Assists in training lower-level Jr level software quality engineers or technical support staff
• Develops in-depth knowledge of the information needs of the business unit and pursues the technical skills necessary to support those needs
• Use ALM (Application Lifecycle Management) to write and execute test cases
• Use JIRA bug tracking system for defects and reporting purposes
• Experience testing Spanish application like IVR, Cash Vault System and ATM machines
• Experience testing Agile/Scrum methodology
• Assist with reviewing automated test scripts utilizing Quick Test Pro
• Provide project management support assigned projects
• Perform analysis of project requirements
• Support client meetings and checkpoints
• Document, review and assess operations
• Identify critical success factors
• Estimate, plan and schedule projects
• Develop project case and documentation
• Monitor performance metrics and project dashboards

Quality Assurance Tester

Confidential

Responsibilities:

• Performed testing of new releases
• Completed regression and integration testing, develop test plans
• Provided product support to other departments and clients as necessary
• Established release dates
• Works with Product Management at the end of the release cycle to train EHS staff on upcoming software changes and enhancements
• Reviewed release notes
• Scheduled project walk-through
• Copied builds daily to the QA servers
• Performed server testing upon client upgrade
• Used JIRA and ICE tracking system to track projects and bugs
• Provided technical support to clients of CareRev software
• Assisted with training to clients
• Provided technical support to clients of Business Objects reporting tool
• Answered incoming support calls from customers as well as returning calls to customers
• Analyzed and troubleshot issues
• Used ICE tracking system to track client issues