Testing Specialist Resume

OBJECTIVE

To be able to use to the best of my ability my combined experience of 11 years in Information Technology and Business Support to provide a clear goal oriented result to the client.

SUMMARY

7 year experience with Quality Assurance processes as Tester and Lead Tester for Banking and Health Insurance industries
4 year experience with business support n call center, dealing with in and out of state high impact transactions on sales and bilingual support
Experience with Team management process with onsite and offshore resources
Experience with Software Development Life Cycle (SDLC) for both Agile and Waterfall
Experience in Scrum Agile team setting
Experience in management of Software Testing Life Cycle (STLC) - system, regression, UAT and production phases of testing
Experience in building test modules, test cases and acceptance criteria based on business or technical requirements
Hands on experience in directing and supervising support resources for project activities
Experience with Defect management, analysis and resolution coordinator with stakeholders, developers and testers
Experience with HP Quality Center and Jira for Agile
Experience with oral and written communication on Spanish and English - Fully Bilingual
Able to plan and manage resources effectively
Knowledge with SQL for searching and testing data
Knowledge of HP Quick Test Pro, HTML, XML

PROFESSIONAL EXPERIENCE

Testing Specialist

Confidential

Responsibilities:

Perform test for the Confidential consumer and agent tool website to comply with the new Health Care Reform rules.
Formulate test deliverables and perform testing for internally developed or external purchased products
Performed static, functional, technical integration, end-to-end and User Acceptance Testing
Experienced with creating test beds, assigning test scenarios, writing test scripts and tracking defects to certify that applications meet technical and business requirements
Experience testing Spanish application for telecom system - IVR
Analyzed and made specific recommendations on improvements that can be integrated into business processes
Participate in reviews throughout the development life cycle
Facilitate User Acceptance Testing by providing the necessary support to the business users
Generate status reports on the progress of testing
Produce various testing artifacts including test approach, test data strategy and final test evaluation summary documents
Use ALM (Application Lifecycle Management) to write, execute test cases and track defects and reporting purposes

Business Systems Analyst

Confidential

Responsibilities:

Formulates proposals for new systems and information needs by analyzing existing systems and procedures and defining technical and procedural improvements
Coordinates the functional requirements with business management and the technical solutions with systems personnel to determine the most cost effective solution
Analyzes and approves program specifications, code and design of reports and routines necessary to support reporting
Writes complex test plans, supervises and performs tests of new systems and modifications to existing systems
Assists in training lower-level Jr level software quality engineers or technical support staff
Develops in-depth knowledge of the information needs of the business unit and pursues the technical skills necessary to support those needs
Use ALM (Application Lifecycle Management) to write and execute test cases
Use JIRA bug tracking system for defects and reporting purposes
Experience testing Spanish application like IVR, Cash Vault System and ATM machines
Experience testing Agile/Scrum methodology
Assist with reviewing automated test scripts utilizing Quick Test Pro
Provide project management support assigned projects
Perform analysis of project requirements
Support client meetings and checkpoints
Document, review and assess operations
Identify critical success factors
Estimate, plan and schedule projects
Develop project case and documentation
Monitor performance metrics and project dashboards

Quality Assurance Tester

Confidential

Responsibilities:

Performed testing of new releases
Completed regression and integration testing, develop test plans
Provided product support to other departments and clients as necessary
Established release dates
Works with Product Management at the end of the release cycle to train EHS staff on upcoming software changes and enhancements
Reviewed release notes
Scheduled project walk-through
Copied builds daily to the QA servers
Performed server testing upon client upgrade
Used JIRA and ICE tracking system to track projects and bugs
Provided technical support to clients of CareRev software
Assisted with training to clients
Provided technical support to clients of Business Objects reporting tool
Answered incoming support calls from customers as well as returning calls to customers
Analyzed and troubleshot issues
Used ICE tracking system to track client issues