SUMMARY:

• LoadRunner \ Performance Center Accredited Systems Engineer and Certified Instructor (ASE\CI) 7.5 - 11.0 (11+ Yrs. Experience)
• Used multiple protocols (HTTP/Web, WinSock, Siebel, RTE, Citrix, Java, C, WebServices, TruClient, etc).
• Correlated session ID’s and other dynamic server values (viewstate id’s, swecount, etc).
• Used custom C code to enhance scripts (splitting correlated values, writing to files, etc.).
• Created complex automated staggered ramp-up scenario with 120 associated scripts.
• Integrated SiteScope with LoadRunner to monitor server OS (Unix, Windows, Sun) and Application\DB Performance (Siebel, WebLogic, WebSphere, Oracle, SQL Server) as well as network performance and availability.
• Integrated LoadRunner with Quality Center to store scripts, scenarios and results as well as scheduling multiple overnight test runs.
• Used error snapshotting as well as image and text checkpoints extensively to ensure the application is functioning properly under load.
• Used LoadRunner Analysis tool to create high level results presentations for senior management as well as detailed results for development resources.
• Developed a results template and published a HTML version of the report to the Web.
• Overlaid graphs and compared multiple scenario executions with LoadRunner Analysis Tool.
• Have a complete understanding of all LoadRunner HTTP Run Time Settings (Think Time/Step Download Timeout, etc) and when they should and should not be used.
• Used LoadRunner for testing of web applications running on Tomcat, Apache, IIS and Siebel WebServers.
• Used LoadRunner for testing of web applications running on BEA WebLogic, Confidential WebSphere and Siebel application servers.
• Used LoadRunner for testing of web applications running on Windows, UNIX and Solaris platforms.
• Used LoadRunner for testing of web applications using J2EE, JAVA, CORBA, ASP.NET, technologies.
• Expert QualityCenter\TestDirector 7.6 - 9.2 (11+ Yrs. Experience)
• Extensive QC\TD Admin experience (Groups, Lists, Fields, Workflow, DB’s, API, etc.)
• Created utilities for automation of password resets and new user creation.
• Stored all manual and automated (QTP\WinRunner) test cases in QC\TD.
• Created d Confidential driven automated framework in QC for execution of automated tests.
• Used SMTP email functionality to send test cases and results to colleagues.
• Used report generator extensively to create test status reports and test summaries for upper management.
• Used defect tracking module to store and communicate defects.
• Familiar with the integration of QC\TD with PVCS Tracker, StarTeam and CaliberRM.
• Expert Business Availability Center - BAC 6.6-7.5 (Formerly Topaz) - (3+ Yrs. Experience)
• Setup numerous BPM’s domestically and internationally.
• Scripted and deployed numerous VuGen scripts across 30+ BPM locations on multiple operating systems.
• Designed and implemented a common BAC view structure across multiple business units.
• Configured and deployed numerous types of CI’s along with SLA’s and thresholds.
• Created Pattern View structure to meet the organizational structure.
• Integrated SiteScope with BAC to gather operational metrics.
• Created custom alerts for SLA’s and thresholds (distributed via Email and Text).
• Primary support person for production instance of BAC 6.6, 6.8, 7.5.
• Upgraded BAC from 6.0 thru 7.5.
• Restored corrupted BAC Instance including CMDB and Profile D Confidential bases.
• Created process for silent installs of BPM software on multiple machines.
• Expert WinRunner 7.1 - 8.2 (5+ Yrs. Experience)
• Created scripts for web based and client server applications using J2EE, JAVA, ASP.NET, Tuxedo, Delphi technologies.
• Have a complete understanding of GUI Map and GUI Map Configurator and how they are used.
• Experience using virtual objects.
• Used TSL to modify scripts (looping, gui checkpoints, tl step, etc) after recording to enable robust playback for multiple scenarios.
• Used d Confidential driven features extensively both .xls and .txt.
• Integrated with TestDirector to store and execute all scripts.
• Created a function library of user-defined functions that could be called from driver scripts associated with test cases in TestDirector.
• Extensive Warehouse Management, Supply Chain and 3 rd Party Logistics business knowledge.
• Extensive Quality Assurance experience both hands on and management.
• Experience with multiple system development methodologies (Waterfall, Extreme Programming, Agile, etc.)
• Excellent technical skills including SQL, UNIX, C++, Java, VB, VBScript and COBOL.
• Strong business analysis experience, including documenting processes, systems, and procedures.
• Facilitated requirements gathering sessions with customers, business analysts and developers.
• Evaluated multiple requirements management tools (Doors, Requisite Pro, etc.)

PROFESSIONAL EXPERIENCE:

Lead Performance Engineer,

Confidential, Atlanta, GA

Responsibilities:

• Completed over 25 succesful performance testing projects from requirements to closure.
• Led a team of 5 onshore and 7 offshore performance engineers.
• Created structured documentation library including templates for deliverables and communications.
• Performed and mentoring for team of 40 engineers on all phases of performance testing.
• Managed multiple simultaneous performance testing projects each with their own schedules, resources and challenges.
• Responsible for requirements analysis, cost estimation and resource assignments for multiple simultaneous projects.
• Assisted in Sitescope and Performance Center Administrative activities.

Lead Performance Engineer,

Confidential,Alpharetta, GA

R esponsibilities:

• Lead performance test planning effort for multiple products within the Confidential Suite of Payroll apps.
• Built and lead an offshore team of performance engineers to assist in execution of the performance test plans.
• Lead the design and build out of a dedicated Performance Environment to accurately emulate the production environment.
• Identified and Interviewed application SME’s to gather detailed performance requirements.
• Designed LoadRunner scenarios to accurately emulate the requirements or multiple Confidential clients.
• Created complex and flexible VuGen scripts to accurately emulate real-world client activity.
• Performed scenario execution of multiple concurrent scripts which emulated various numbers of users yet achieved a specified number of transactions per hour.
• Designed a suite of test executions each with specific goals of answering different questions asked by the client.
• Performed detailed analysis of executions and provided specific recommendations for performance improvements.
• Leveraged Wily Introscope for “Deep Dive” analysis of JVM performance.
• Prepared and presented Performance Testing results customized for different audiences.
• Created Performance Testing best practices document to be used by entire Confidential organization.
• Mentored junior level resources and helped them understand the “Why” we do certain things as opposed to just the “Wat” to do.

Senior Performance Engineer,

Confidential, Lake Buena Vista, FL

Responsibilities:

• Lead performance test planning effort for multi-million dollar conversion of resort reservation system from “Green Screen” to GUI based application.
• Lead effort to understand and test over 20 external system interfaces that worked in conjunction with the reservation system.
• Conducted “shadowing” of resort employees to understand their business processes and how they used the system.
• Created UCML diagrams for each business process to help understand the different logic paths that were to be used by the scripts.
• Created modularized scripts that would execute different logic paths based on percentages as observed while “shadowing” resort employees.
• Used VTS to exchange d Confidential between multiple scripts in real-time during test execution.
• Created scenarios for d Confidential creation, d Confidential staging, smoke tests and actual performance test execution.
• Executed scenarios across multiple applications on multiple controllers to emulate a real world transaction load.
• Provided detailed analysis of results and made suggestions regarding failure root causes and bottleneck resolutions.

Senior Confidential Consultant,

Confidential, Atlanta, GA

Responsibilities:

• Responsible for repairing and stabilizing BAC environment that had been corrupted by previous resource. This consisted of d Confidential base troubleshooting, application debugging, configuration changes, log file analysis, etc.
• Responsible for developing and implementing BAC Engagement model for incoming work requests from business units within Home Depot.
• Developed complex custom views that required CMDB configuration item manipulation and a thorough understanding of CI relationships.
• Integrated BAC Alerting with existing Netcool alerting infrastructure via SNMP traps.
• Created numerous Business Process Profiles with custom schedules, downtimes, thresholds, etc.
• Responsible for all BAC administration tasks including setting up new users, creation of permission groups, creating custom reports, custom portlets and pages for My BAC.
• Provided mentoring for VuGen scripting for BAC and assisted with challenges.
• Assisted Performance Testing team with VuGen scripting challenges and Performance Center administration tasks.
• Responsible for upgrading Confidential Performance Center from version 8.1 to 9.1.
• Assisted with SiteScope Administration and Issue resolution.
• Provided mentoring for all Confidential Products including BAC, Performance Center, SiteScope and Quality Center.
• Confidential Instructor for Performance Center 9.1 on-site.

HP/Mercury Instructor and Mentor

Confidential, Suwanee, GA

Responsibilities:

• Confidential Instructor for LoadRunner 9.1 at Confidential Facility in Alpharetta, GA on numerous occasions.
• Confidential Instructor for LoadRunner\Performance Center 9.1 at client sites across US. Clients included Confidential, CapGemini, Confidential, University of Confidential.
• Confidential Instructor for Quality Center 9.2 at Confidential in Atlanta, GA.
• Confidential Instructor for SiteScope 9.5 at Confidential Facility in Boston, MA
• Provided post class on-site mentoring for Confidential LoadRunner and SiteScope.
• Upgraded from Performance Center 8.1 to 9.1 at client sites across the US. Clients include Confidential and Verizon.

Mercury Applications Analyst,

Confidential, Alpharetta, GA

Responsibilities:

• Single Mercury support person for all Confidential Confidential (QC, QTP, LoadRunner, Performance Center, BPT, BAC, SiteScope).
• Responsible for administration of global Quality Center environment with 130+ projects and 1000+ users.
• Successfully Converted all 130+ QC projects to a common QC template project.
• Implemented complex QC customization via workflow VBScript.
• Successfully planned and executed a QC environment move (135Gb dir structure 15Gb DB) from California to Alpharetta.
• Installed and configured QC Dashboard for reporting from QC.
• Assisted in integration of QC with StarTeam Defect Tracking tool as well as Caliber RM requirements management tool.
• Mentored Confidential employees on QC best practices.
• Developed automated script for custom report generation using WinRunner and Microsoft Scheduler.
• Assisted in Quality Center and Performance Center environment design and implementation.
• Functioned as internal Sr. Performance Engineer Consultant for multiple business units within Confidential .
• Created Performance Testing Analysis and Recommendations document for multiple business units within Confidential .
• Performed internal on the use of Performance Center vs. LoadRunner.
• Assisted in converting 8 individual LoadRunner Controller rigs to a single instance of Performance Center across the Confidential organization.
• Assisted in design of and deployment of Production instance of BAC across Confidential organization.
• Acted as primary BAC support person across entire Confidential Organization.

Senior Performance Testing Consultant,

Confidential,Alpharetta, GA

Responsibilities:

• Assisted client in tool evaluation and proof of concept testing with LoadRunner.
• Developed LoadRunner coding standards and best practices document for use across all performance testing projects.
• Developed LoadRunner scripting and execution strategy for use across all performance testing projects.
• Organized and led a team of business analysts, developers, support staff and performance testers in analyzing, defining and documenting all d Confidential requirements for performance testing projects.
• Developed detailed work estimates for all phases of performance testing (planning, scripting, execution and analysis).
• Developed multiple LoadRunner scripts in VuGen (WinSock, Siebel/Web, HTTP/Web) for several different client applications.
• Multiple scripts were recorded and executed against applications using Siebel E-Configurator and E-Customer.
• Used Etheiral to analyze network traffic and port mappings for WinSock scripts.
• Created and executed multiple complex LoadRunner scenarios.
• Installed and Configured SiteScope to monitor all servers at the OS and Application Layers.
• Integrated SiteScope and LoadRunner to easily analyze SiteScope d Confidential with LoadRunner Analysis tool.
• Created a custom LoadRunner analysis template to generate a consistent results format.
• Published HTML Analysis reports to the Web to be viewed by resources in multiple geographic locations.
• Analyzed test results and server statistics to identify system resource constraints and bottlenecks.

Senior LoadRunner Consultant,

Confidential, New York, NY

Responsibilities:

• Created multiple LoadRunner scripts for clients’ internal and external facing website.
• Scripts included complex logic to accurately simulate real business transactions.
• Used “shakeout” tests to determine correct pacing for accurate transaction volumes per hour.
• Created complex automated staggered ramp-up scenario with 120 associated scripts.
• Setup Monitoring over Firewall for capturing WebSphere, UNIX and Windows resource statistics.
• Created detailed results analysis reports including imported external d Confidential along with merged graphs, highlighted bottlenecks and other observations.
• Responsible for mentoring 4 client resources on the use of LoadRunner VuGen/Controller/Analysis.
• Created LoadRunner coding standards document.
• Initiated LoadRunner script review sessions.
• Created Pre-LoadTest checklist document.

Senior LoadRunner Consultant

Confidential, Atlanta, GA

Responsibilities:

• Responsible for creating LoadRunner 8.0 Web scripts for two different internet banking applications.
• Worked with business to identify which business transactions should be scripted.
• Worked with business to develop d Confidential requirements for scripts.
• Used manual correlation extensively.
• Used custom C Code to parse correlated values.
• Evaluated and updated existing LR scripts.
• Assisted in troubleshooting LR scripts using Citrix protocol.
• Assisted in creation of Disaster Recovery\Failover test plan document.

Senior Automation Consultant

Confidential, Alpharetta, GA

Responsibilities:

• Identified business processes that were good candidates for automation.
• Implemented automation best practices (coding standards, naming conventions, etc).
• Implemented TestDirector Framework for integration with WinRunner and QuickTestPro scripts.
• Developed and implemented WinRunner scripts using the Delphi Add-In.
• Successfully integrated TestDirector as a total test repository with WinRunner and QuickTestPro as well as manual test scripts.
• Presented weekly demos of scripting progress and features to QA Manager.
• Trained manual testers on the use of the defect module in TestDirector.
• Implemented major TestDirector customizations using VBScript in the workflow (Conditional auto email, dynamic field attributes, etc).
• Implemented TestDirector Scheduler to perform overnight test runs of automated scripts.

Senior Mercury Consultant

Confidential, Atlanta, GA

Responsibilities:

• Responsible for creating automated scripts to replace manual test cases.
• Responsible for creating user defined functions to assist in the automation of manual test cases.
• Responsible for analysis of existing manual test cases stored in TestDirector including functionality breakdown and coverage matrix.
• Responsible for analysis of load testing strategy and making recommendations for improvement.
• Responsible for analysis of existing LoadRunner scripts and making recommendations for improvement.
• Assisted with creation of Load Test Plan for multiple clients.
• Responsible for creating multiple LoadRunner Scripts using the Web protocol.
• Responsible for creating LoadRunner Scenario to accurately reflect business scenarios.
• Used IP Spoofing to allow for load balancer “sticky” sessions.
• Responsible for LoadRunner Results analysis and presentation (including monitor results and customized graphs).

Quality Assurance Manager

Confidential, Alpharetta, GA

Responsibilities:

• Managed a team of 10 Quality Assurance Analysts and 2 Quality Assurance Leads.
• Managed testing effort for multiple large-scale simultaneous product releases.
• Responsible for tracking and meeting project timelines.
• Responsible for conducting employee reviews and career development.
• Responsible for reporting risks and issues to business representatives and upper management.
• Provide guidance and on QA best practices and processes.
• Member of Business Rationalization Committee.

Senior Quality Assurance Analyst,

Responsibilities:

• Responsible for creating testing estimates including WBS, resource allocation, hours and cost.
• Led a team of 4 Intermediate QA Analysts performing test case creation and execution.
• Responsible for creating and documenting Quality Assurance processes and procedures.
• Responsible for keeping multiple testing environments in sync.
• Worked with capacity planning group to design all new testing environments for Functional, Regression and Performance testing.
• Worked with project and development managers to ensure testing deadlines were met.

Intermediate Quality Assurance Analyst,

Responsibilities:

• Responsible for developing detailed functional test cases from business requirements.
• Responsible for developing detailed integration test cases from technical specification documents.
• Lead automation developer responsible for automating regression test cases using WinRunner and TestDirector.
• Lead load testing developer responsible for developing, executing and analyzing LoadRunner scripts and results.
• Used TestDirector to store and execute all test cases, automation scripts and test execution history.
• Used PVCS Tracker to track all defects and enhancements through the change control process.
• Responsible for executing Functional, Integration and regression test cases.
• Used SQL (Toad) extensively for white box / backend testing and creating test d Confidential and verifying test results.
• Responsible for functionally testing Crystal Enterprise 8.5 reports.
• Responsible for functionally and regression testing integration of Oracle ERP backend including Inventory, Order Entry and Purchasing modules.
• Provided on-site customer support during customer implementation.

IT Business Analyst,

Responsibilities:

• Responsible for gathering and documenting business and technical requirements.
• Assisted in development of detailed technical design documents and ensured design was aligned with requirements.
• Interacted with internal and external customers, project managers, development, testing and support personnel.
• Managed and tracked requirements on a large scale warehouse management system project from requirements gathering to implementation.