SUMMARY:

• 22 years Software Quality Assurance testing and Business Analyst experience in Healthcare, Finance, and commercial software industries.
• Expertise includes systems, UAT, and standards testing. Worked with several models of SDLC including Waterfall, Agile and Unified Process Development.
• Mentored junior staff on several projects, and have been responsible for writing functional specifications for in - house and commercial financial applications and processing systems including Lotus 123 and Confidential Prescription Fulfillment.
• Thorough knowledge of QA methodology and processes and have implemented standards at a variety of clients.
• Experienced in communicating with Business Users concerning application requests and enhancements and have served as liaison between Business Users and Development in translating these requests into technical specifications.
• Experienced in manual and automated testing procedures, writing and executing test plans, reporting problems, implementing version controls.
• Adaptable to projects using new systems and tools.

SKILL SUMMARY:

• SQL Query and Data Migration
• Software Quality Assurance Testing
• User Acceptance Testing
• End to End Testing Management
• Specification and Test Plan Writing
• Web browser compatablity testing
• Regression Testing
• Technical Writing - QA business process
• Telecommunication/Wireless
• Data Warehouse
• Network Administration, Testing & Support
• Health Eligibilty/Billing/Claims Processing
• Use Case
• Agile methodology
• Mutual Funds Accouting
• End to End Testing

SYSTEMS & SOFTWARE SUMMARY:

• Inventory Management
• Informatica
• Medical Billing
• Prescription Fulfillment
• Quality Center
• Soarian Clinical
• SQL Plus
• PL/SQL
• Exceed
• Java
• Oracle
• Clear Quest
• ICD9
• XML
• HTML
• Unix
• Microsoft Office
• ETL
• Lotus Notes
• InstallShield
• Sharepoint
• SOA
• Client/Server Technology
• Financial, Market, and Currency Data Systems

PROFESSIONAL EXPERIENCE:

Confidential, Providence, RI

QA Analyst

Responsibilities:

• Managing the QA testing of Analog Device’s eCommerce website.
• Managing an offshore QA team in the Philippines.
• Documented QA best practices for web based testing and writing test cases Of semi-conductor products.
• Testing include validating changes in periodic release for Java and Dotnet pages.
• Testing is done for all supported languages, English, Chinese, Japanese and Russian.
• Gomez - for Website metrics and analytics
• WebLink Validator to test and validate all 120,000 page links
• Page Load testing - to measure time to load selected pages from release to release
• LoadRunner - test server load and average load times
• Google Analytics - track page usage
• Issues tracked on SharePoint

Confidential

QA Lead

QA Lead

Responsibilities:

• Ownership of all QA responsibilities
• Chaired weekly defect meetings with Business and Development
• Write and review UAT Test Scenarios with Business
• Provide to Business user testers for applications to be tested
• Maintain repository in Quality Center of Test Cases and Defects
• Maintain and update suite of regression tests
• Weekly meetings with automation resource
• Weekly meetings with Business analyst to review current release

Platform and Tools:

• Oracle E - Business Suite
• Microsoft .Net Framework
• Java
• PL/SQL
• Quality Center
• SOAP UI
• Microsoft Access

Confidential, Watertown, MA

Project Manager

Responsibilities:

• Managing the implementation of the first End to End Test at Confidential for the new Individual Supplement Medicare Insurance Product.
• Responsibilities include developing a Test Plan for End to End Testing of the product prior to release to the Production Environment, managing the testing team and implementing a methodology consistent with standard QA practices for conducting End to End Testing.
• End to End Testing consisted of a series of scenarios where a customer would be enrolled, billed and have claims processed.

Confidential, Lexington, MA

Lead QA Engineer

Responsibilities:

• Confidential is one of the largest providers of renal dialysis services in the United States.
• Responsible for leading QA projects for Information Services.
• Projects included verifying and processing claims, billing and clinical data in accounting systems and reports.
• Most recent project involved implementation of Oracle Identity Manager company wide.
• As QA Lead, was responsible for Test Plan, Test Strategy, Test Cases, bug software
• Setup on HP Quality Center.
• Also as QA lead for Confidential wireless application for nurses to enter and upload clinical
• Data on wireless device to uploaded to a secure server and data base.
• Processes tested included Informatica ETL, Relational Junction SQL script testing.
• Performance Testing for Web based applications, worked with development and DBA to determine performance metrics and monitoring performance when running LoadRunner scripts.
• Verifying internal Websites using Salesforce and Oracle Identity Manager Applications.
• Ran functional, integration, navigation and regression tests on web based applications on desktop and mobile browsers to ensure best practices and GUI standards were complied with.
• Applications included Sharepoint, Confidential, Salesforce, Soarian Clinical - Financials validating clinical data and ICD9 diagnostic codes.
• Testing tools, Quality Center, TOAD.

Environment: Oracle 9i, Business Objects, Microsoft .NET applications (Salesforce.com, Confidential ) Document repository in SharePoint.

QA Lead

Confidential

Responsibilities:

• Clinical Reports of dialysis patients by clinic nationwide.
• Verified the Informatica ETL process that created the reports from source databases containing the clinical data that are derived from doctors reports.
• Testing Confidential Approved Chairside dialysis monitoring system.
• Application that records Nurse, Physician and Social Work Assessments for ESRD patients as well as drug treatment and prescription orders that are Confidential compliant.
• Project identified patients that where new to dialysis and patients who were commercially insured Web application tested was Salesforce.com.
• Verified the Informatica ETL process that loaded the Datamart schema and maintenance of the patients by Salesforce (application).

Confidential, Lincoln, RI

Senior QA Engineer

Responsibilities:

• Medicare Part D claims processing and reporting.
• Verifying Rx Claims, Billings and Medicare Part D mandated reports
• IBM AS400 Mainframe.
• Test Plan creation, Test execution, Data validation.

Confidential

QA Engineer

Responsibilities:

• QA for Bio-time, fingerprint scan timeclock.
• Testing timeclock operation and integration with database using .NET, MSSQL.
• QA for content, navigation, of Java based information Webpage.

Confidential, Boston, MA

Lead QA Engineer

Responsibilities:

• Reviewed Business Requirements of the application
• Interacted with Business Analysts to understand the requirements
• Developed and executed Test Cases for the application under test
• Reviewed QA test cases with Business Analysts
• Interacted with QA team during functional testing
• Attended team meetings with Development, QA and UAT
• Updated QA test cases on every build/release
• Responsibilities include writing and maintaining test plans, execute test cases and maintain software issues in TestTracker.
• Web Content management testing of Web site using Interwoven content management tool.
• Performance Testing
• Browser compatibility testing on most versions of IE, Netscape, Firefox.
• Testing included webpage’s in Weblogic.

Confidential, Boston, MA

Senior QA Analyst

Responsibilities:

• Worked on the Corporate Actions Outsourcing Project responsible for testing and analyzing account positions for current and back-trading activity on a daily basis.
• Running and verifying results of SQL scripts using queries built on PL/SQL
• Developer and maintaining archived records in UNIX.
• Used Test Director to track issues.

Confidential, Boston, MA

Lead QA Engineer

Responsibilities:

• Managed the QA effort for new versions of the companies WEB site, Pri-Med designed for medical practitioners and to promote Physicians Conferences nationwide.
• Responsibilities include writing and maintaining test plans, execute test cases and maintain software issues in TestTracker.

Confidential, MA

Senior QA Engineer

Responsibilities:

• Worked on upgrades and changes to On-line Insurance Claim system.
• Responsibilities included writing and executing Test Plans, reporting and verifying software problems.
• Environment consisted of client/webserver processing as well as updating data on mainframe.

Confidential

Senior QA Consultant

Responsibilities:

• Writing test plans for trading accounting system. Modifying Unix test scripts, testing and reporting software problems.

Confidential, Boston, MA

Senior QA consultant

Responsibilities:

• Lead Test Engineer for Confidential trading project for Dublin office using Access.
• Responsible for writing Test Plan, Test Cases, informing project management of testing progress.

Confidential, Norwood, MA

Sr QA Engineer

Responsibilities:

• Writing, executing, updating test plans.
• Reporting and verifying defects of new verison of Confidential Manger, a Client-Server database application for field engineers.
• Tools used included Rational ClearQuest, and Clarify.

Confidential, Boston, MA

Sr QA Engineer

Responsibilities:

• Responsibilities included testing and verifying changes and fixes to Fidelity customer web pages.
• Writing and executing test scenarios base upon Business Requirements.

Confidential, Springfield, MA

Sr QA Engineer

Responsibilities:

• Responsibilities included writing and executing test plans, reporting and verifying software problems for Confidential Client Processing System.
• Testing included front end manual and automated using Winrunner.
• Backend testing included using SQL queries and data retrieval for Sybase database.
• Used Test Director to track issues and execute scripts.

Confidential, Merrimack, NH

Sr QA Engineer

Responsibilities:

• Responsibilities include writing and executing test plans, reporting and verifying software problems for Web based Trade Processing system.
• Test cases written and maintained in Mercury test suite.
• Used Test Director to track issues and execute scripts.
• Platforms tested included Windows Versions NT5 NT6, ME, 98se Professional 2000 and different versions of Netscape and Microsoft IE.

Confidential, Marlborough, MA

SrQA Engineer

Responsibilities:

• Quality Assurance Testing for Client/Server application involving real-time police reporting system.
• Responsibilities included writing, executing manual and automated tests using Rational Robot, reporting and verifying software problems and fixes.
• Testing including Web GUI testing for Windows and Java compliance and verifying XML files on desktop, laptop and Palm OS.

Confidential, Smithfield, RI

Sr. QA Analyst

Responsibilities:

• Major role was as QA System Test. Fidelity Development Cycle at FIIS required QA phases System, UAT and .
• System test cycle required QA Analyst to read documentation from the Business Agent requirements doc
• Design Specifications from MIS development, as well as meeting with the Business Owner and developer in order clarify any ambiguities in the documentation.
• QA analyst then wrote a System Test Plan that included delineation of the requirements, how the code would be implemented, individual test cases and verification methodology, and risk analysis.
• The platform was Sun Systems, Oracle 8i, Unixware v7.
• My testing tools used SQL queries based on the SQL code submitted by MIS. Testing tools included, Exceed Toad and ViewShark.