OBJECTIVE:

To work in an environment that will challenge me further, while allowing me to contribute to the continued growth and success of the organization, and that will allow me to bring value through loyalty and dedication

PROFESSIONAL SUMMARY:

A creative, persistent technical writing professional adept in creating a mark in the industry with education and technical knowledge, strong negotiating skills, resourcefulness, and creativity. Recognized for my ability to easily explain highly technical concepts to nontechnical people and build trusting relationships.

TECHNICAL EXPERTISE:

AS9100/ ISO9001 auditing and documentation review and revision, written proposals and specifications for corporate clients needing custom computer builds, IT support and troubleshooting. Building highly customized computer systems, diagnosing hardware and software issues on systems, virus and spyware removal with preservation of sensitive data, Wet Chemistry, Windows Server 2003, eMDs, Microsoft SharePoint, Visio, Word, Excel, Power Point, Publisher, Access, Outlook, Windows registry editing, Remote desktop, Adobe Illustrator and Photoshop; Word Perfect; Quicken; and AutoCAD. Basic familiarity with Red Hat, Debian, CentOS, PhpMySql, Apache.

PROFESSIONAL EXPERIENCE

Confidential

Document Manager

Responsibilities:

• Evaluate existing call center documentation and quality management system
• Create standardized documentation format
• Develop process maps to reflect various process overviews for four departments including call center/ help desk/ dispatch group
• Shadow all levels of help desk agents, dispatch agents and other positions throughout the company to evaluate, document and improve workflows
• Write and edit workflow revisions for all departments to increase functional organization and workflow efficiency
• Technical review and editing of help desk/ dispatch group procedures to match existing practices
• Collaborate with process owners to verify and validate procedures
• Develop training materials for multiple positions in four departments
• Plan and develop communication plans for different projects in several departments
• Serve as subject matter expert in areas of departmental interaction and integration
• Develop agent scorecard performance matrix for metric analysis and improvement program according to industry standards
• Design, create, and lead an ISO Awareness training program for all employees, including management
• Update ISO program documentation and internal audit materials
• Lead ISO 9001:2008 Recertification Audit preparation
• Maintain SharePoint documentation site by insuring all documentation is up to date
• Participate in process improvement plan brainstorming sessions
• Insure continuous improvement efforts meet ISO and Quality Manual standards and requirements
• Compile and report key performance indicators required by the ISO standard and Quality Objectives

Confidential, Valdosta, GA

Quality Technician/AS9100 Lead Auditor

Responsibilities:

• Wrote detailed technical audit reports, highlighting standard violations, procedural omissions, work instruction violations with citation of specific relevant documentation and clauses, and detailed corrective action requests
• Technical editing and review of policies and procedures for accuracy and ISO9001/ AS9100 compliance, with written corrections and additions as necessary
• Wrote First Article evaluations of technical engineering samples, providing written detailed reports of conformance issues and related data
• Worked with suppliers and engineering departments to write and develop new components to engineering specifications and resolve supplier manufacturing issues
• Wrote and edited workflow revisions to increase functional organization and workflow efficiency in manufacturing areas
• Analysis and testing of internal battery components using optical comparator, digital calipers, X - ray diffraction, Instron hardness testers, support of chemical plant personnel
• Data entry, coordination and prioritization of testing to insure timely results and product release
• Report abnormal results to manufacturing supervisors and management and contribute to problem resolution

Owner/ CEO

Confidential

Responsibilities:

• Create technical documentation for custom system builds and software customization
• Evaluate and diagnose hardware and software issues on systems signed in for repair
• All Technical IT Systems support and server support for many small business and doctors offices in Valdosta
• 24/7 recovery, security and system failure emergencies for clients
• Data recovery and back up. System transfers and upgrades. Memory, hard drive, CPU and other vital component testing. Virus and spy ware removal and protection.
• Review and recommend system capabilities and components for non-technical customers
• On-site evaluation and resolution of customer issues, on-site installation and set up of computer systems purchased. On-site basic networking set-up and troubleshooting
• Maintain, Troubleshoot and Repair Windows Server 2003 Active Directory Domains
• Prepare, present and explain submittals for commercial customers
• Consultation services for hardware and software purchases as well as buying agent duties

Confidential, Valdosta, GA

Quality Control Technician

Responsibilities:

• Developed and wrote technical documentation, and improved analytical methods, including calibration instructions and acceptability criteria
• Wrote, reviewed and updated SOPs to make sure guidelines and documentation criteria were met and recorded
• Wrote and reviewed all process and procedure documents for department
• Wrote production analysis, finished product analysis, and raw material analysis reports
• GC, HPLC including sample preparation, sequential analysis control, instrument maintenance and troubleshooting
• Wrote numerous wet chemistry procedures, various physical analysis, troubleshooting production problems
• Chromatographic optimization of analysis

Confidential, Valdosta, GA

Computer Repair Technician

Responsibilities:

• Wrote and submitted highly technical proposals for potential corporate customers
• Evaluated and diagnosed hardware and software issues on systems signed in for repair
• Data recovery and back up, system transfers and upgrades, Memory, hard drive, CPU and other vital component testing

Confidential, Valdosta, GA

CAD Operator/ Draftsman

Responsibilities:

• Wrote Construction Proposals, Material Specifications, and Engineering Specifications
• Created plans using Autodesk Architectural Desktop 3 and AutoCAD 2000i.
• Support Owner, Estimator/Project Manager, and Superintendents, drew plans and details from sketches and drawings, measured for as built drawings, maintained submittal logs

Confidential, Valdosta, GA

Sr. Formulation Technician

Responsibilities:

• Wrote product evaluations and made subsequent modifications to formulations to maintain product quality
• Wrote evaluations of alternate inert ingredients to improve cost and performance
• Prepared and evaluated laboratory batches and field samples
• Excellent math skills and a basic understanding of how components interact and have effect on the overall performance of products.
• Wrote documentation for various physical analyses, troubleshooting production problems
• Wrote and reviewed training material for new employees
• Wrote and reviewed policy and procedure documents
• Wrote and reviewed updates of SOPs, and providing support to R&D and Manufacturing personnel
• Production analysis, finished product analysis, and raw material analysis, GC, HPLC including sample preparation, sequential analysis control, instrument maintenance and troubleshooting, chromatographic optimization of analysis, and reporting numerous wet chemistry procedures

Confidential, Valdosta, GA

Quality Control Technician

Responsibilities:

• Wrote and documented production analysis, finished product analysis, and raw material analysis, GC, HPLC including sample preparation, sequential analysis control, instrument maintenance and troubleshooting, chromatographic optimization of analysis, and reporting numerous wet chemistry procedures
• Wrote and developed improved analytical procedures, procedure writing and review, training of new employees,
• Wrote and documented review update of SOPs, and providing support to R&D and Manufacturing personnel
• Processed specimens according to established procedures and screened non-gynecological, gynecological and fine needle aspiration specimens
• Conducted test methodically and ensured the accuracy, acceptability and confidentiality of test results
• Responsible for sending the test samples to the laboratory for the determination of abnormal conditions or possible malignancy
• Handled the tasks of preparing and maintaining quality control and assurance
• Coordinated and supervised staff activities of the cytology department
• Prepared microscopic slides of blood samples, body exudates, scrapings and enhance cells visibility under microscope
• Examined cerebral spinal fluid to determine infections like meningitis