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Supply Chain Analyst Resume

TECHNICAL SKILLS

  • MS Office - Excel, Word, Power Point
  • ICES (Indiana Client Eligibility System)
  • ERP, SAP, AS400, and WMS system
  • Data entry
  • Filing
  • WFMS (Workflow Management System)
  • Customer Service & Sales
  • Reading Schematics and Blueprints
  • Micrometers and Caliper
  • ACD phone system

PROFESSIONAL EXPERIENCE

Confidential

Supply Chain Analyst

Responsibilities:

  • Maintain spreadsheets and databases for entire Confidential Hospital System
  • Running reports, conduct research, interpret and validate data on product information
  • Work with Value Analysis and Buyers to ensure the availability of timely and accurate information
  • Work with Vendors to provide accurate item information to upload into Lawson system
  • Run monthly departmental expense reports against vendor contracts

Confidential

Senior Eligibility Specialist

Responsibilities:

  • Inbound-Outbound Call Center working with multiple operating systems
  • Reviewing and executing Medicaid Disability and Child Welfare procedures and policies
  • Managing over 800 family case loads
  • Planning, directing and managing daily activities of Customer Care Agents
  • Supervising, monitoring, training, coaching, and reviewing Agents
  • Developing and implementing process and/or operational improvements
  • Following up with escalated customer complaints and concerns
  • Preparing and providing trainees with instruction and materials to enhance their experience
  • Verifying policy and procedures to ensure Agent compliance
  • Monitoring quality and productivity
  • Compiling data and resources for team improvement

Confidential

Warehouse Manager

Responsibilities:

  • Order picking using RF scanner system, operate Cherry Picker/Reach/Sit-Down forklift, rework department assembling electronic and manual components.
  • Used various hand tools like hand press, soldering iron, deburrer, table saw, preparing orders to be shipped thru various pick-up methods. Issue orders to employees to be picked. Negotiated shipping terms with freight carriers.
  • Performed employee evaluations & disciplinary actions
  • Purchased and monitored supplies.
  • Prepared shipping documents using Microsoft Office
  • Created procedures and proposals,
  • Contacted various trailer companies for pick-ups and deliveries,
  • Customer service, shipping orders using UPS and FEDEX systems.

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