Supply Chain Analyst Resume

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential

Supply Chain Analyst

Responsibilities:

Maintain spreadsheets and databases for entire Confidential Hospital System
Running reports, conduct research, interpret and validate data on product information
Work with Value Analysis and Buyers to ensure the availability of timely and accurate information
Work with Vendors to provide accurate item information to upload into Lawson system
Run monthly departmental expense reports against vendor contracts

Confidential

Senior Eligibility Specialist

Responsibilities:

Inbound-Outbound Call Center working with multiple operating systems
Reviewing and executing Medicaid Disability and Child Welfare procedures and policies
Managing over 800 family case loads
Planning, directing and managing daily activities of Customer Care Agents
Supervising, monitoring, training, coaching, and reviewing Agents
Developing and implementing process and/or operational improvements
Following up with escalated customer complaints and concerns
Preparing and providing trainees with instruction and materials to enhance their experience
Verifying policy and procedures to ensure Agent compliance
Monitoring quality and productivity
Compiling data and resources for team improvement

Confidential

Warehouse Manager

Responsibilities:

Order picking using RF scanner system, operate Cherry Picker/Reach/Sit-Down forklift, rework department assembling electronic and manual components.
Used various hand tools like hand press, soldering iron, deburrer, table saw, preparing orders to be shipped thru various pick-up methods. Issue orders to employees to be picked. Negotiated shipping terms with freight carriers.
Performed employee evaluations & disciplinary actions
Purchased and monitored supplies.
Prepared shipping documents using Microsoft Office
Created procedures and proposals,
Contacted various trailer companies for pick-ups and deliveries,
Customer service, shipping orders using UPS and FEDEX systems.