OBJECTIVE:

To apply my knowledge and experience through a positive mindset to create a success that surpasses expectations and benefits both the company and the employees

PROFILE:

• Over 25 Years in Quality Administration, Operations and Office Administration
• Organization and Development of full QMS Systems, Internal and Supplier Auditing
• Improved Customer Return System with a reduction of turnaround time by 41% within 8 month period and closure by 67%
• Managed administrative support for up to 11 departments
• 12 Years business planning and cost reduction experience
• Proficient with computers and development of databases, presentations and training
• Positive attitude and adapt easily to changing conditions
• Established and completed in a 3 Quarter period; Quality Plan that passed top 10% in the nation for Confidential Registration

• Quality System Development and Manual/Process Creation
• Internal Audit/Supplier Audit plan creation and implementation
• Vendor Maintenance, Vendor Facility Audits, Creation of Quality Audits for Vendors
• Business Plan Reorganization ~ Quality Management Systems
• J oint Commission and CMS Knowledge
• Daily reporting of department statistics to upper management
• Organization of offices that have no plans/file/computer set ups
• All positions held have reported directly to Senior Management and required high level of confidentiality
• Employee Training in Departmental Processes, Motivational, and Statistical Training
• Trained in Emergency Operations, along with various Homeland Security areas (ICS Courses)
• Human Resource Functions ~ employee relation, contract and union negotiations, grievances, benefits, and payroll functions ~ maximum departments handled ~11
• Development and writing of Quality Plans, Manuals, Processes, Procedures, Work Instructions
• Handling of customer complaints and creation of return tracking system and customer satisfaction
• Purchasing functions and experience
• Maintained orders and inventory for facility in which approximately 34 million/year in sales was generated
• Inventory control and product supply of outside warehouses
• Provided field support for outside sales
• Generated monthly reporting on sales and quality division wide for quality program
• Form creation and system development (Oracle)

EMPLOYMENT HISTORY:

Confidential, Windsor, CT

Quality Engineering Process Specialist

Responsibilities:

• Currently contracted to review all directives, policies, procedures, and work instructions, both domestic and international for conversion to Confidential 9001:2015 update for Steam division.
• Reporting on gaps, necessary changes and training needed for conversion.

Confidential, Brimfield, MA

Quality Administrator

Responsibilities:

• Hired to manage the document control system, Customer Complaints and the Internal Audit System that was in need of organization and structure.
• Responsible for internal and external audits, customer audits, Supplier audits and scheduling, recertification and maintaining compliance with Confidential and Confidential regulations.
• Currently showing YTD 29% improvement in Customer Complaint response time and decrease in returns overall in QA department.
• Recently completed Oracle Project to convert word Certificate of Conformance to electronicly generated certificates. .

Confidential, West Springfield, MA

Quality Specialist

Responsibilities:

• Hired to “fix” the Return system, which at the time was not efficient and had a backlog of 267 returns.
• Handled all customer returns for the West Springfield facility and maintained database for such returns.
• All reporting for the progress and follow through on production and shipment.
• Decreased the turnaround time by 44% and the closure rate from 55& to 96%.
• Was delegated the position of Lead Auditor after position was vacant for 4 months to run External Audit for Confidential, passing with only one nonconformance.
• Also worked in the calibration department with various equipment and maintained certifications for measuring equipment.

Confidential, Westfield, MA

Assistant to the COO/Joint Commission Coordinator

Responsibilities:

• Worked with the COO to manage and maintain the Confidential System certification for patient safety.
• Maintained and coordinated meetings for all committees pertaining to the quality system along with Emergency Management.
• Also maintained/managed payroll for 11 departments and handled employee issues/coordination of union meetings.
• Maintained back up for other departments, certifications, and Licenses for compliance.

Confidential, Agawam, MA

Operations Assistant

Responsibilities:

• Started in the production department of Confidential with distributing orders.
• Moved to Fastenmaster during the takeover of a division in Chicago, in which I was part of the transition of their inventory and coordination of their facility.
• Once completed, remained in Fastenmaster to coordinate shipments and inventory between divisions, billing, and troubleshooting for the Chicago facility and Agawam.
• Back up coordinator for trucking and shipments when operations manager was out and inventory.
• Overall inventory dollar management coordination in shipments per year was about 35 million for Fastenmaster.

Confidential, Agawam, MA

Quality Coordinator

Responsibilities:

• Overseeing of all QA activity for the Confidential of all product entering building and shipping out.
• This including DSQR training received for Confidential and Confidential and coordination of shipments though their divisions.
• Maintained acceptance and rejections for material element composition.

Confidential, Agawam, MA

Quality Coordinator

Responsibilities:

• Hired on to develop, create, train and manage and coordinate the Confidential certification of the company, which was a customer driven requirement.
• Wrote quality manual, all procedures, processes, and work instructions, created training databases, internal audits, customer complaint coordination, and training of all employees, and maintenance of calibration equipment.
• Maintained and developed committees for the ISO9001 certification and continued to maintain system for ongoing audits, both internal and external.