PERSONAL PROFILE:

QA Analyst with a strong Agile and testing background, delivers improved quality with fewer defects through attention to detail, persistence and effective communication. Extensive experience in the travel technology industry with easily transferable skills. Motivated, high energy, results driven, resourceful, conscientious with a flexible approach to working.

EXPERTISE IN:

• Agile Methodology
• Defect Testing
• GDS Testing
• Test Plan Development
• Manual Testing
• Functional/System Testing
• Test Case Reviews/Reports
• Regression Testing

TECHNICAL SKILLS:

Skills & Tools: Microsoft Office 95/98/2000/2003 , Quality Center, HP ALM 11.0, Microsoft Excel 2010, Microsoft Word 2007/2010, JIRA 6.0, Unix, SQL Plus, Bugzilla, DDTS

PROFESSIONAL EXPERIENCE:

Confidential, Southlake, Texas

Senior Quality Assurance Analyst

Responsibilities:

• Engaged in the planning, specification and writing of high level functional test cases based on Functional and Requirements specifications as input to ensure that the Hotel Redesign project met the customer business requirements.
• Used HP ALM 11.0 to design detailed test scripts and tested on various web browsers including Mozilla FireFox, Google Chrome and Internet Explorer 7, 8 and 9, making sure functionality was consistent across all.
• Reduced defects by 50% by logging and retesting bugs using JIRA 6.0 per iteration, verifying developers fixed them before release in Production.
• Wrote end to end test cases as input for Automation Testing, reviewed and analyzed QTP automation test results.
• Interfaced with developers and technical analysts during project planning sessions, developed system test plans and hosted test case reviews.
• Adopted Agile Methodology for story and testing estimation, test cycle execution and project completion. Also mentored new testers to the team increasing the learning curve resulting in 25% testing efficiency. Worked on different projects and tested a host of new concepts including Mobile Testing, Virtual Meetings and the New Home Page to name a few.
• Verified functionality worked across all GDSs namely Sabre, Galileo, Apollo, Amadeus and Worldspan.

Confidential, Southlake, Texas

Quality Assurance Analyst

Responsibilities:

• Developed test strategies, scenarios and scripts ensuring that all cross - s between Functional Specifications, scripts, and plans were duly identified and documented.
• Defined, set up and maintained test data and used customer sites for testing and documented test results.
• Role also required the documentation of the testing execution process, stating the bugs found, highlighting risk factors, their impact, probability and possibility, and ways by which they can be avoided.

Confidential, Cleveland, Ohio

Quality Assurance Analyst

Responsibilities:

• Part of the Agent IT Support team that tested components of diverse business lines for adherence to policy underwriting requirements.
• Documented all testing defects in the Agent IT database, retested these within 48 hours of developers fixing them increasing customer product confidence.
• Produced reports and documentation from test case reviews within the project team using the results to improve total test coverage in the QA department.
• Attended meetings to address questions and concerns regarding test case coverage, test execution, defects and potential risks to meeting timelines.

Confidential

Test Engineer

Responsibilities:

• Designed and wrote high level quality test plans using the Functional and Requirements specification as input in order to ensure that client’s business requirements are met within the specified timeframe. Ensured test execution was carried out within 1 - 3 days of code completion enabling any defects to be reported and fixed by the developers in a timely manner.
• Used DDTS (Distributed Defect Tracking System) to log and update defects reported during testing.
• Set up and maintained automated test environments for regression testing using in house automated techniques cutting testing time by 30%.
• Collaborated and worked with off shore testers, supervised test plan development and oversaw their testing efforts making a smooth transition between the testing teams in India and in London.