SUMMARY

• Solution - oriented professional with a dedicated 16 year career leading the appropriate testing and delivery of quality software, products, systems and applications to meet business, market and customer needs, utilizing blended onshore/offshore delivery model
• Skilled in planning and implementing new processes, procedures and tools for quality assurance testing, defect tracking, status reporting and problem resolution within Agile, Iterative and Waterfall development environments to reduce operating costs and increase efficiency
• Strength in guiding the design and execution of automated and manual testing strategies to identify risks and issues, design effective mitigation solutions, and enhance the on-time delivery of quality systems
• Skilled presenter, negotiator and communicator able to forge solid relationships with teams, business, and leadership, and build consensus and communication across multiple organizational levels

TECHNICAL SKILLS

• Systems Development Life Cycle
• Project Management
• QA Strategy, Definition & Execution
• Test Automation Design Best Practices
• Team Development & Leadership
• Metrics & Status Reporting
• Processes, Procedures & Standards Design
• Staffing & Training
• Functional, System, User Acceptance, & Performance Testing

PROFESSIONAL EXPERIENCE

Confidential

Quality Assurance Leader

Responsibilities:

• Establish QA industry best practices and implement processes to perform all aspects of quality assurance within Identity and Access Management organization
• Define clear goals, measurements, and benchmarks to advance the organization and support the strategic direction to improve speed to market and quality implementations
• Contribute to the execution and testing of multiple web-based development efforts to support a multi-year business area roadmap
• Manage on/offshore contingent workers providing tactical direction
• Scorecard and report on code defects and establish plans for improving code development and speed to market. 40% reduction in production defects.
• Develop project resource strategy for cost-effective QA processes
• Conduct IT compliance investigations, document closure reports and define preventative and corrective actions within Corporate IT Risk

Confidential

Quality Assurance Manager

Responsibilities:

• Managed blended on/offshore test teams ranging from 5-10 resources across multiple projects
• Responsible for hospital data factory application testing on multi-tiered distributed platform. IP and OP discharge data processed through proprietary and third party statistical models and stored in data warehouse with BI reporting capabilities
• Led testing effort for HIE Analytics Agile project. Documented user stories with acceptance criteria, participated in backlog grooming, iteration planning and retrospective meetings. Used Rally ALM tool to manage releases, iterations and testing artifacts.
• Led testing effort for 100 Top Hospitals studies
• Led testing effort for consumer applications including pre-enrollment tool, benefit statements and treatment to cost calculator
• Developed test strategy and approach documents, QA project schedule, and managed resource assignments
• Developed defect tracking processes, led defect triage meetings, and provided metrics to senior management and cross functional teams
• Subject matter expert mentoring and training new testing resources
• Attended functional and technical design review meetings to identify risks, constraints and scope of testing
• Oversaw ETL application testing for projects developed in Informatica, DataStage, Java, C, Perl with Oracle and Informix back-end

Confidential, Ann Arbor, MI

Automation Lead - Test Engineer

Responsibilities:

• Responsible for functional and performance test automation of ProQuest historical and scholarly digital vaults using Compuware’s QARun, QALoad, and QADirector test suite.
• Managed five person offshore test team including project plan, resource assignments, design documentation and scripting standards and peer review process
• Performance test engineer responsible for requirements gathering, development of test plan and test scripts, and capacity and stress test execution to validate product stability and performance
• Mined production log files using shells scripts for usage patterns and peak volume statistics to determine load test requirements. Load test were performed against web based Html, Java, Perl, Oracle Forms, Siebel, and JDE applications
• Reported test results at management meetings held to determine product general availability and server scaling requirements
• Created requirements based test plans and executed manual test cases for validation of web-based applications designed for higher education institutions with emphasis on product, data accuracy, and completeness.
• Developed risk-based tests for online customized course pack application