Team Lead Resume

SUMMARY

Competent and dynamic professional, offering a distinguished and insightful exposure of nearly 7 years across high - growth Information Technology environments, experience includes software development using Mainframe technologies for banking domain and database administration. Last worked as Team Lead with Confidential Eserve.
Possessing valuable insights, keen analysis and team approach to implement best practices & processes used, adept at working in high pressure environments with strict deadlines and multiple deliverables.
Excellent experience in the analysis, design, development, unit testing, and regression tests on mainframe technological platform.
Comprehensive understanding & knowledge of database programming and sound background in database tuning and optimization
Possesses sound knowledge of DB2, COBOL, Jcl & Vsam, CICS etc
Demonstrated expertise in handling a diverse range of operations entailing Project Management, development and training. Hands on experience in designing, developing, testing & implementing legacy system projects. Exposure in co-ordination of training programs to team members.
Perfect team manager having ability to lead cross-functional project teams and integrate their efforts to maximize operational efficiency. Superior communication and interpersonal skills with a high degree of flexibility, resourcefulness and commitment.

TECHNICAL SKILLS

Operating Systems: MVS, Windows NT/95/2000, MS-DOS

Languages: VS COBOL II, JCL, C, C++

Databases: DB2, SQL Server 7.0, Oracle 8 and MS Access

Tools: SPUFI, QMF, FILE-AID, CHGMAN, SCLM, Infoman, Dbadmin, OPC

Internet Technologies: HTML, ASP, VBSCRIPT

Packages: MS-Office 2000

Hardware: IBM Compatible PC.AT

PROFESSIONAL EXPERIENCE

Confidential

Team Lead

Responsibilities:

Developing application by mapping client requirement, providing customized software solutions, finalization of product specifications and selection of appropriate techniques.
Analyzing document reports & complaint reports for reducing the overall rate of complaints in the long term. Daily reporting for completely solved negative profile cases & present report.
Introducing measures, leading to reduction, elimination & reoccurrence of some type of complaints. Managing customer service operations for rendering and achieving quality services.
A facilitative manager adept in handling the array of tasks as:
Data Analysed document reports & complaint reports for reducing the overall rate of complaints in the long term.
Solving and issuing Digital certificate as per client request on the client side.
Providing technical leadership while estimating and evaluating the effort/ schedules and managed the team and its grievances while training them and the fresher on the project architectures
Successfully solving the Client queries and encouraged the employees to work in a team and share their feelings and experience.

Confidential

Team Member

Responsibilities:

Enhancement of the Existing programs according to the client’s new requirements.
Preparation of Unit test plans.
Testing of enhanced programs in development region with the prepared unit test plans and compares the test results with the expected results.