Application Support Lead Resume Columbus, Ohio - Hire IT People

SUMMARY

Application Support Lead possessing managerial leadership skills to promote collaborative, goal - focused Team environments.
Network Operation Center Technical Manager with diverse technical skills to provide direction and coaching to build a cohesive Team to support the Company’s strategic initiatives.

TECHNICAL SKILLS

Operating Systems: Sun Solaris, Red Hat Linux, Windows 2013, Active Directory, VMWare, AS400

Database: Oracle, SQL, MySQL, Sybase

Network: TCP, IP, Cisco, Juniper, Foundry, Akamai Load Balancing and Distribution, Hatteras, Anda

Monitoring & Ticketing: Openview, WUG, Watchdog, Big Brother, Tivoli, Genios, Edge, App Dynamics, Clarity, Confluence, SharePoint, Alacrity, Peregrine, HP Application Life Cycle Management, HP Service Center Manager, Service Now, Beeline, Netcool, HP

ITIL: Agile. SDLC, Incident Management, Problem Management, Change Management, ITSM

Microsoft Office: Word 2010, 2013, Excel 2010, 2013, PowerPoint 2010, 2013; SharePoint 2013

PROFESSIONAL EXPERIENCE

Confidential, Columbus, Ohio

Application Support Lead

Responsibilities:

Supported 75 Red Hat Linux servers working with tomcat, apache and java
Supported daily processes running on Red Hat Linux servers generating Federal Reserve reporting
Utilized SQL scripting to process reports
Tested code in the User Application Testing and DEV environments
Pushed code to development, test and production environments for code releases
Supported Red Hat Linux servers for scheduled code releases
Migrated database servers for SAP HANA release during the Enterprise Release Process
Migrated windows virtual database environment from legacy domain environment to strategic domain
Performed quarterly patching and rebooting of the Red Hat Linux server
Cross functional with multiple lines of business to coordinate and manage end-to-end completion of project implementations
Maintained server uptime of 99.95%
Ran daily batch processes utilizing SQL queries
Achieved 10% cost reduction through decommissioning of legacy applications
Created comprehensive validation, troubleshooting and escalation documentation
Performed documentation audit compliancy standard review and updates
Sharepoint Owner for Corporate Information Interchange Line of Business
Built SharePoint site for ancillary processes and procedures for Global Finance Operate / Corporate Information Interchange System Support Model

Confidential, Columbus, Ohio

Operations Support Center Supervisor

Responsibilities:

Accountable for Change, Incident and Problem Management of scheduled and unscheduled events
Supported multiple appliances from Exchange, Backups, Red Hat Linux Servers, Network Devices and Data Center Infrastructure for clients utilizing Expedient facilities

Confidential, Columbus, Ohio

IT Operations Supervisor

Responsibilities:

Increased Staff by 35 Employees
Increased Service Level from 18 to 93.5 percent
Managed strategic firewall project to create greater efficiencies
Developed Sonic Wall install process for Mid-West region
Measured analyst KPI metrics and coached/developed areas of needed growth and improvement

We provide IT Staff Augmentation Services!

Application Support Lead Resume

Columbus, OhiO

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