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Application Support Lead Resume

Columbus, OhiO

SUMMARY

  • Application Support Lead possessing managerial leadership skills to promote collaborative, goal - focused Team environments.
  • Network Operation Center Technical Manager with diverse technical skills to provide direction and coaching to build a cohesive Team to support the Company’s strategic initiatives.

TECHNICAL SKILLS

Operating Systems: Sun Solaris, Red Hat Linux, Windows 2013, Active Directory, VMWare, AS400

Database: Oracle, SQL, MySQL, Sybase

Network: TCP, IP, Cisco, Juniper, Foundry, Akamai Load Balancing and Distribution, Hatteras, Anda

Monitoring & Ticketing: Openview, WUG, Watchdog, Big Brother, Tivoli, Genios, Edge, App Dynamics, Clarity, Confluence, SharePoint, Alacrity, Peregrine, HP Application Life Cycle Management, HP Service Center Manager, Service Now, Beeline, Netcool, HP

ITIL: Agile. SDLC, Incident Management, Problem Management, Change Management, ITSM

Microsoft Office: Word 2010, 2013, Excel 2010, 2013, PowerPoint 2010, 2013; SharePoint 2013

PROFESSIONAL EXPERIENCE

Confidential, Columbus, Ohio

Application Support Lead

Responsibilities:

  • Supported 75 Red Hat Linux servers working with tomcat, apache and java
  • Supported daily processes running on Red Hat Linux servers generating Federal Reserve reporting
  • Utilized SQL scripting to process reports
  • Tested code in the User Application Testing and DEV environments
  • Pushed code to development, test and production environments for code releases
  • Supported Red Hat Linux servers for scheduled code releases
  • Migrated database servers for SAP HANA release during the Enterprise Release Process
  • Migrated windows virtual database environment from legacy domain environment to strategic domain
  • Performed quarterly patching and rebooting of the Red Hat Linux server
  • Cross functional with multiple lines of business to coordinate and manage end-to-end completion of project implementations
  • Maintained server uptime of 99.95%
  • Ran daily batch processes utilizing SQL queries
  • Achieved 10% cost reduction through decommissioning of legacy applications
  • Created comprehensive validation, troubleshooting and escalation documentation
  • Performed documentation audit compliancy standard review and updates
  • Sharepoint Owner for Corporate Information Interchange Line of Business
  • Built SharePoint site for ancillary processes and procedures for Global Finance Operate / Corporate Information Interchange System Support Model

Confidential, Columbus, Ohio

Operations Support Center Supervisor

Responsibilities:

  • Accountable for Change, Incident and Problem Management of scheduled and unscheduled events
  • Supported multiple appliances from Exchange, Backups, Red Hat Linux Servers, Network Devices and Data Center Infrastructure for clients utilizing Expedient facilities

Confidential, Columbus, Ohio

IT Operations Supervisor

Responsibilities:

  • Increased Staff by 35 Employees
  • Increased Service Level from 18 to 93.5 percent
  • Managed strategic firewall project to create greater efficiencies
  • Developed Sonic Wall install process for Mid-West region
  • Measured analyst KPI metrics and coached/developed areas of needed growth and improvement

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