SUMMARY

• Application Support Lead possessing managerial leadership skills to promote collaborative, goal - focused Team environments.
• Network Operation Center Technical Manager with diverse technical skills to provide direction and coaching to build a cohesive Team to support the Company’s strategic initiatives.

TECHNICAL SKILLS

Operating Systems: Sun Solaris, Red Hat Linux, Windows 2013, Active Directory, VMWare, AS400

Database: Oracle, SQL, MySQL, Sybase

Network: TCP, IP, Cisco, Juniper, Foundry, Akamai Load Balancing and Distribution, Hatteras, Anda

Monitoring & Ticketing: Openview, WUG, Watchdog, Big Brother, Tivoli, Genios, Edge, App Dynamics, Clarity, Confluence, SharePoint, Alacrity, Peregrine, HP Application Life Cycle Management, HP Service Center Manager, Service Now, Beeline, Netcool, HP

ITIL: Agile. SDLC, Incident Management, Problem Management, Change Management, ITSM

Microsoft Office: Word 2010, 2013, Excel 2010, 2013, PowerPoint 2010, 2013; SharePoint 2013

PROFESSIONAL EXPERIENCE

Confidential, Columbus, Ohio

Application Support Lead

Responsibilities:

• Supported 75 Red Hat Linux servers working with tomcat, apache and java
• Supported daily processes running on Red Hat Linux servers generating Federal Reserve reporting
• Utilized SQL scripting to process reports
• Tested code in the User Application Testing and DEV environments
• Pushed code to development, test and production environments for code releases
• Supported Red Hat Linux servers for scheduled code releases
• Migrated database servers for SAP HANA release during the Enterprise Release Process
• Migrated windows virtual database environment from legacy domain environment to strategic domain
• Performed quarterly patching and rebooting of the Red Hat Linux server
• Cross functional with multiple lines of business to coordinate and manage end-to-end completion of project implementations
• Maintained server uptime of 99.95%
• Ran daily batch processes utilizing SQL queries
• Achieved 10% cost reduction through decommissioning of legacy applications
• Created comprehensive validation, troubleshooting and escalation documentation
• Performed documentation audit compliancy standard review and updates
• Sharepoint Owner for Corporate Information Interchange Line of Business
• Built SharePoint site for ancillary processes and procedures for Global Finance Operate / Corporate Information Interchange System Support Model

Confidential, Columbus, Ohio

Operations Support Center Supervisor

Responsibilities:

• Accountable for Change, Incident and Problem Management of scheduled and unscheduled events
• Supported multiple appliances from Exchange, Backups, Red Hat Linux Servers, Network Devices and Data Center Infrastructure for clients utilizing Expedient facilities

Confidential, Columbus, Ohio

IT Operations Supervisor

Responsibilities:

• Increased Staff by 35 Employees
• Increased Service Level from 18 to 93.5 percent
• Managed strategic firewall project to create greater efficiencies
• Developed Sonic Wall install process for Mid-West region
• Measured analyst KPI metrics and coached/developed areas of needed growth and improvement